Recruitment Role Profile Form (Template)
Version 1.0
Last amended: February 2011
THE UNIVERSITY OF NOTTINGHAM
Recruitment Role Profile Form
Job Title:
Alumni Relations Manager
School/Department:
Campaign and Alumni Relations Office (CARO)
Salary:
£28,695 – £37,394 per annum, depending on skills and experience.
Salary progression beyond this scale is subject to performance.
Job Family and Level: Administrative, Professional & Managerial Level 4
Contract Status:
Permanent
Hours of Work:
36.25 per week
Location:
Portland Building, University Park, The University of Nottingham
Reporting to:
Head of Alumni Relations
Purpose of the New Role:
To develop, deliver and manage a full range of services and activities that are designed to
nurture lifelong relationships with the University’s alumni. The role holder will be responsible
for creating and delivering a plan of activity which engages graduates of the last two decades,
encouraging increased levels of contribution – both financial donation and volunteering. This
self-supporting role requires a clear understanding of the alumni relations (AR) function, its
relationship with fundraising and superb communication, event management and customer
relations skills. The role holder will support delivery of our Alumni Relations strategy and
continuous improvement of alumni relations activity in line with the Supporter Engagement
strategy.
This role carries Line Management responsibilities for two members of the team
Main Responsibilities
1.
Alumni Engagement
 Working
closely
with
alumni
relations
colleagues,
provide
recommendations to the annual activity plan, gain agreement from the
team and deliver key initiatives, events and affinity based activity
designed to engage alumni with the University.

Responsible for delivering key alumni activity at Varsity, and the Sports
Challenge Weekend, as well as professional networking and careers
focused events. Ensure that alumni have an active programme to
encourage engagement.

Lead on, plan and deliver an annual digital engagement project,
connected to the Impact campaign designed to reach all alumni and
promote further engagement. Liaise with CARO colleagues in
Communications to support this activity.
% time
per year
30%
2.

Oversee the transition of graduating students into the alumni
community at Graduation in Summer and Winter and our
communication with new graduates.

Work closely with the graduation and the Careers and Employability
Service on joint initiatives for recent graduates (such as the Class of
project) and ensure co-ordinated communications take place.
Continued Professional Development
 Liaise with colleagues in the Careers and Employability Service to help
plan and deliver a range of employability and professional development
activity for alumni including careers workshops and networking events.

3.
4.
5.
6.
Create further opportunities for continued professional development
including the accessibility to Open Online Courses
Supporting Schools and Departments (for AR activity)
 Develop and lead on activity to support the delivery of departmental
specific alumni relations activity.

Advise Schools and Faculties Departments on ‘Best Practice’ ways of
working with alumni, support and facilitate contact with alumni and
encourage the growth of subject specific affinity activity. Liaise with CARO
colleagues in Information Management, Communications and Volunteering
as appropriate to support this activity.

Work with the Head of Alumni Relations to develop and maintain guidelines
and processes to outline AR support for Schools and Departments.

Work closely with University departments including the Students’ Union,
Department of Sport and the Careers and Employability service to enable
alumni engagement. Maintain regular communication with colleagues in
these teams and seek opportunities for alumni engagement in these areas.
Support them in delivering co-ordinated alumni engagement activity.
Leadership
 Lead and manage day-to-day activity of the Alumni Relations Officer
and Alumni Relations Assistant to ensure delivery against individual,
team and office goals.

20%
20%
15%
Provide appropriate personal development and coaching to establish
and maintain a high-performing team.
Contributing to wider CARO objectives
 Promote and support opportunities for alumni to volunteer their time.

Help to promote the University’s fundraising agenda with the alumni
community and support frontline fundraising colleagues to deliver
against their objectives.

Update and maintain the Raisers Edge database ensuring compliance
with data protection legislation, liaising with the Information
Management team as necessary.
Other Duties
 Continually
review
existing
working
practices
and
make
recommendations for improvement to events provision, in accordance
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10%
5%
with Data Protection legislation.

Other comparable duties as may be required at the request of your line
manager and/or department director.
Knowledge, Skills, Qualifications & Experience
Qualifications/
Education
Knowledge/Skills
/Training
Essential
Degree or equivalent qualification.
Desirable
Professional qualification in one of
these areas: fundraising,
marketing, communications,
public relations or events
management.
Evidence of strong interpersonal skills
and an ability to engage with and
influence contacts at all levels, both
internally and externally.
Knowledge and experience of
Raiser’s Edge.
Experience of working in a customerfocussed role.
Evidence of a diplomatic approach
and ability to network with people
from all backgrounds, ages and
nationalities.
Evidence of a ‘Can do’ attitude,
outgoing and friendly personality,
plus a pragmatic approach to problem
solving.
Proven ability to prioritise workloads,
utilise good organisational and time
management skills to deliver on
multiple activities simultaneously.
Evidence of a positive, enthusiastic
and creative approach, with the drive
and tenacity to deliver new initiatives
and improve existing programmes
with minimum supervision.
Proven ability to work in teams.
Proficient IT user – in particular large
databases, Microsoft Office and email.
Proven evidence of strategic thinking
Proven excellent written and verbal
communication skills with a high
attention to detail.
Previous line management
experience.
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Knowledge and experience of
updating web content using a
CMS application.
Previous experience of managing
digital engagement projects such
as webinars.
Experience
Proven track record of planning,
managing and delivering high profile
events.
Experience of working with or
managing volunteers.
Evidence of willingness to work
outside normal office hours and to
undertake occasional travel away
from home.
Experience of working in an alumni
relations role.
Statutory/Legal
Knowledge or experience of handling
sensitive data and an understanding
of Data Protection legislation.
Decision Making
i)
taken independently by the role holder

Day to day activities and prioritisation of work

Updating the Raiser’s Edge database to maintain accurate alumni records, ensuring
compliance with the Data Protection Act

Responding to requests for information from alumni and from members of the
Campaign and Alumni Relations Office.

Management of volunteers

Draft correspondence, e-mails, answer telephone enquiries and deal with alumni
directly.

Use judgement to determine when a decision requires line management approval.
ii)





taken in collaboration with others
Discussion and agreement on workflows, operational priorities and the completion of
specific tasks with team members and/or managers.
Changes to ways in working and/or procedures.
Any projects which would have a significant impact on another team
Drafting ‘Best Practice’/guidance notes relating to development of own programme area.
Running queries and exports on the Raiser’s Edge database, in conjunction with the
Information Management team, to inform programme design
ii) referred to the appropriate line manager by the role holder

Personal development.

Decisions establishing the overall strategic context for operational priorities and targets.

Agreement on exceptional expenditure that would significantly impact on the office
budget.
Additional Information
The Alumni Relations Team is part of the Supporter Engagement team within the Campaign
and Alumni Relations Office. The Alumni Relations Team consists of the Head of Alumni
Relations and their four direct reports, the Alumni Relations Managers, along with the Alumni
Relations Officer and Assistant. The team also has representation in the Business school and at
the Malaysia and Ningbo campuses. The team is pivotal in creating relationships and building
foundations for the remainder of CARO to build upon to support the Impact campaign.
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Head of School/Department
(or nominee):
Date completed:
Debbie Henthorn
24 September 2015
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