STANDARD 9 QUESTIONS TO BE INCLUDED ON C22, C23, AND C28
Revised by Sandra Dika, September 16, 2003
Alignment with mission and goals
Please use the institutional mission and goal statements to answer question 1.
Mission
Within the philosophical framework established by the University of Puerto Rico Act, the Mayagüez campus directs its efforts towards
the development of educated, cultured citizens, capable of critical thinking, and professionally qualified in the fields of agricultural,
social, and natural sciences, engineering, humanities and business administration. They should be able to contribute in an efficient
manner to the cultural, social, and economic development of the Puerto Rican and international community. This process is aimed at
endowing our alumni with a strong technical and professional background and to instill a strong commitment to Puerto Rico and our
hemisphere. Our alumni should have the necessary skills and knowledge to participate effectively in the search for solutions to the
problems facing us, to promote the enrichment of the arts and culture, the development and transfer of technology as well as to uphold
the essential attitudes and values of a democratic society.
Goals
 Have students become the central figures and “reason for being”
 Become an integral institution characterized by excellence in teaching, research, and service to the community
 Encourage an entrepreneurial spirit among students
 Internationalize the institution
 Strengthen research and development
 Promote complete computerization
 Evolve into an institution that is operationally agile, efficient, and auditable
 Encourage close collaboration with and provide ample service to the community
 Establish a master plan with a focus on infrastructure and physical equipment
1. Indicate the extent to which you agree with the following statements. Mark an X in the box that corresponds with your answer.
Strongly
Disagree
(a) Student support programs generally align
with the institutional mission.
(b) Student support programs generally align
with the institutional goals.
Disagree
Agree
Strongly
Agree
Academic services
2. Indicate the extent to which you agree with these statements about services in each academic service or office. Mark an X in the
box that corresponds with your answer.
Services
Services adequately address
student needs.
Services are conducted in an
equitable manner.
Information about services is
effectively communicated to
students.
Strongly
Disagree
Strongly
Disagree
Strongly
Disagree
Disagree
Agree
Strongly
Agree
Disagree
Agree
Strongly
Agree
Disagree
Agree
Strongly
Agree
Registrar’s Office
Admissions Office
Library
Graduate Studies
Office
(e) Computer Center
(f) Ex-alumni Office
(a)
(b)
(c)
(d)
3. Respond to these statements about services in each academic office. Mark an X in the box that corresponds with your answer. If
the statement is not applicable to that service, mark NA (not applicable).
Services
Hours of service are adequate.
Yes
Registrar’s Office
Admissions Office
Library
Graduate Studies
Office
(e) Computer Center
(f) Ex-alumni Office
(a)
(b)
(c)
(d)
No
NA
Location is easily accessible.
Yes
No
NA
Service delivery methods are
user-friendly.
Yes
No
NA
4. Indicate the extent to which you agree with these statements about each academic service. Mark an X in the box that
corresponds with your answer.
Services
The procedures for addressing
student complaints about this
service are appropriate and
equitable.
The procedures for student
complaints are widely
disseminated.
Strongly
Disagree
Strongly
Disagree
Disagree
Agree
Strongly
Agree
Disagree
Agree
Strongly
Agree
Registrar’s Office
Admissions Office
Library
Graduate Studies
Office
(e) Computer Center
(f) Ex-alumni Office
(a)
(b)
(c)
(d)
5. Indicate the extent to which you agree with the following statements about student records by circling your answer.
Services by Registrar
(a) Academic records are processed in a timely
manner.
(b) Academic records are processed in an
accurate manner.
(c) The Department has developed appropriate
procedures for preserving the safety and
security of student records.
(d) Policies concerning the release of student
information are widely disseminated.
(e) Policies concerning the release of student
information are appropriately implemented.
(f) Student privacy is preserved while providing
appropriate access to data.
Strongly
Disagree
Disagree
Agree
Strongly
Agree
1
2
3
4
1
2
3
4
1
2
3
4
1
2
3
4
1
2
3
4
1
2
3
4
Student support programs
6. Indicate the extent to which you agree with these statements about services in each student support program or office. Mark an X
in the box that corresponds with your answer.
Programs
(a) Guidance and
Counseling Center
(b) Placement Office
(c) Off-Campus
Housing
(d) Financial Aid
Office
(e) Health Services
(f) Social and Cultural
Activities Office
(g) Band and
Orchestra
(h) Alumni Office
(i) Quality of Life
Office
(j) Student Exchange
Programs/Internati
onal Student
Services
(k) Vocational
Rehabilitation
Services adequately address
student needs.
Services are conducted in an
equitable manner.
Information about services is
effectively communicated to
students.
Strongly
Disagree
Strongly
Disagree
Strongly
Disagree
Disagree
Agree
Strongly
Agree
Disagree
Agree
Strongly
Agree
Disagree
Agree
Strongly
Agree
7. Respond to these statements about services in each student support program. Mark an X in the box that corresponds with your
answer. If the statement is not applicable to that service, mark NA (not applicable).
Programs
Hours of service are adequate.
Yes
(a) Guidance and
Counseling Center
(b) Placement Office
(c) Off-Campus Housing
(d) Financial Aid Office
(e) Health Services
(f) Social and Cultural
Activities Office
(g) Band and Orchestra
(h) Alumni Office
(i) Quality of Life Office
(j) Student Exchange
Programs/International
Student Services
(k) Vocational
Rehabilitation
No
NA
Location is easily accessible.
Yes
No
NA
Service delivery methods are
user-friendly.
Yes
No
NA
8. Respond to these statements about services in each student support program. Mark an X in the box that corresponds with your
answer. If the statement is not applicable to that service, mark NA (not applicable).
Programs
(a)
(b)
(c)
(d)
(e)
(f)
(g)
(h)
(i)
(j)
(k)
Orientation Center
Placement Office
Off-Campus Housing
Financial Aid Office
Health Services
Social and Cultural
Activities Office
Band and Orchestra
Alumni Office
Quality of Life Office
Student Exchange
Programs/International
Student Services
Vocational
Rehabilitation
Advisement procedures and
policies are communicated to
students.
Yes
No
NA
Student complaints about this
service are adequately
addressed.
Yes
No
NA
Student records are kept private,
allowing access only to those
who need it.
Yes
No
NA
Student services
9. Indicate the extent to which you agree with these statements about each student service. Mark an X in the box that corresponds
with your answer.
Services
(a)
(b)
(c)
(d)
(e)
(f)
(g)
(h)
Services adequately address
student needs.
Services are conducted in an
equitable manner.
Information about services is
effectively communicated to
students.
Strongly
Disagree
Strongly
Disagree
Strongly
Disagree
Disagree
Agree
Strongly
Agree
Disagree
Agree
Strongly
Agree
Disagree
Agree
Strongly
Agree
Security Services
Trolley Transportation
Cafeteria
Bookstore
Campus Mail Station
Barber Shop
Recreational Areas
Parking Areas
10. Respond to these statements about service delivery schedule and location. Mark an X in the box that corresponds with your
answer. If the statement is not applicable to that service, mark NA (not applicable).
Services
(a)
(b)
(c)
(d)
(e)
(f)
(g)
(h)
Security Services
Trolley Transportation
Cafeteria
Bookstore
Campus Mail Station
Barber Shop
Recreational Areas
Parking Areas
Service is provided as
scheduled.
Yes
No
Hours of service are adequate.
NA
Yes
No
NA
Location is easily accessible.
Yes
No
NA
11. Indicate the extent to which you agree with these statements about each student service. Mark an X in the box that corresponds
with your answer.
Services
(a)
(b)
(c)
(d)
(e)
(f)
(g)
(h)
Security Services
Trolley Transportation
Cafeteria
Bookstore
Campus Mail Station
Barber Shop
Recreational Areas
Parking Areas
The procedures for addressing
student complaints about this
service are appropriate and
equitable.
The procedures for student
complaints are widely
disseminated.
Strongly
Disagree
Strongly
Disagree
Disagree
Agree
Strongly
Agree
Disagree
Agree
Strongly
Agree