Wembury Surgery
Telephone No 01752 862118
Fax No 01752 862075
www.wemburysurgery.co.uk
Surgery and Dispensary Opening Hours
The surgery and dispensary are open from 8.30am to 1pm –
Monday to Friday and from 2pm to 6pm – Monday to Friday.
We offer an evening surgery once a week from 6.30 to 7pm.
When the Surgery is closed
Between 1pm and 2pm during the week and from 6pm on
Friday to 8.30 am on Monday the surgery is closed. Please
ring NHS 111 during these times. The 111 service will help
you to find the right care to meet your needs including the
Devon Doctors service. NHS 111 is the new free of charge
telephone number for non-emergency health advice in
Devon.
Appointments
To enable patients to be seen in a fair and timely fashion we
request that you call the surgery whenever the phone lines
are open. When requesting to book an appointment to see
the doctor the receptionist will take your phone number and
any instructions about when you can be contacted. It is
helpful to us if you can give a brief indication of the nature of
why you are requesting a consultation as this will help us to
prioritise calls. The clinician on duty will call you back within
an agreed length of time. When the clinician calls you back
you can discuss the matter and agree the next step; this
may be: An appointment on that day, or on another day to suit
you
 Or you may be requested to have some tests done first
 Or it may be that the matter can be dealt with over the
phone without the need to come to the surgery.
If you have a condition which requires regular monitoring
such as Chronic Respiratory Disease, Asthma, Chronic
Heart Disease or Diabetes, these appointments can all be
booked in advance as well as appointments with the nurse or
HCA. We run a late evening surgery once a week for the
benefit of patients who would like to be seen outside
normal working hours. If you are unable to keep an
appointment, please let us know as soon as possible.
Home Visits
If you are too ill to come to the surgery, please ring to
request a visit. It is helpful to the doctor and to other patients
waiting to be seen, if this request can be made as soon as
possible in the morning. Emergency visits will be made
immediately.
The Staff
Doctor
Dr Matthew Waterman BSc (Hons) MBBS DRCOG DFSRH
MRCGP. Qualified in 2005 from St Georges Hospital Medical
School, London. Commenced GP Specialist Training in
2008, including 18 months working at Yealm Medical
Centre. Worked as a GP locum in several practices in
Plymouth and the South Hams. Also works part time in diving
and hyperbaric medicine and as a sessional GP for the out of
hours service Devon Docs.
Nurse Practitioner
Lynne Bond BPhil, BSc, RN, RM
Lynne can give advice on many general health issues, can
assess patients with a wide range of minor conditions and
illnesses, advise on treatment and arrange for a prescription
if necessary. Patients will be referred to the doctor as
appropriate.
Practice Nurse
Faye Watts
Both Lynne and Faye offer a variety of clinics – our
receptionists can advise you who to see.
Clinics include:- asthma management, blood pressure
checks, cervical cytology(smears), contraception advice and
management, diabetes management, diet and weight
reduction advice, ear syringing, ECG tests, high blood
pressure management, hormone replacement therapy
checks and management, immunizations and vaccinations
for children, inr blood tests, ischaemic heart disease
management, smoking cessation advice, spirometry (lung
function test), travel advice, well person checks, wound
checks and dressing.
Phlebotomy Clinic
Emma Wright
Our Healthcare Assistant runs a clinic on Tuesdays and
Thursday mornings, by appointment.
Health Visitor
Alison Boardman RGN RHV. Alison works with families in
the community, providing health promotion, post natal
checks, child developmental checks and assessments.
Please contact the surgery for information. Alison runs a
baby clinic at the surgery on one Thursday each month.
Community Midwife
Jackie Saunders can be contacted by ringing the surgery.
She runs an antenatal clinic on a Thursday afternoon.
District Nurses
The district nurses give nursing care support and advice to
those needing nursing at home or within residential care
homes. They can be contacted by ringing the surgery.
Physiotherapist
There is a physiotherapy clinic on a Wednesday. Patients
are referred by the doctor or nurse practitioner.
Other services offered:
Counselling
Minor surgery - Referral for removal of most ‘lumps and
bumps’.
Medicals - Private medicals, HGV, driving etc.
Medicals
Private medicals, HGV, driving etc.
Contraception/family planning
We can offer general contraceptive advice and information.
We also offer an emergency contraception service.
Practice Manager
Sarah Williams. Sarah is available to discuss any matters
relating to the practice. Please ring the surgery to make an
appointment.
Receptionists and Dispensers
Senior Receptionist/Administrators Debbie and Kerri,
together with Fran in reception. Melanie, Ann and Danielle in
dispensary. Please help them deal with your requests by
giving as much appropriate information as you can.
Repeat Prescriptions and Dispensary
We dispense to most patients, except those who live within
one mile of a chemist, in which situation drugs must be
dispensed by a
chemist. If you are on regular medication, it is not necessary
for you to see the doctor for each repeat. Please allow 48
hours to process prescriptions and to dispense
medication.
You can order your medication using your repeat slip, by
post, fax, online or by using the internal post box in the
waiting room, please ensure that the items you require are
requested clearly by ticking the appropriate box. For security
reasons we are unable to process orders over the ‘phone.
The dispensary staff are available from 8.30am to 1pm and
2pm to 6pm Monday to Friday for collection of medication.
Disabled Access
There is a ‘setting down’ area by the front door for cars to
pull in to allow disabled persons access. There is level
access through the front door for wheelchair access. The
patient toilet is accessible for the disabled.
Registering with the Practice
We welcome requests for registration with the practice from
patients living within the practice area. The Practice covers
the villages of Wembury, Down Thomas and Heybrook Bay,
including the area between. All new patients have to
complete a registration form . If you are over the age of 16,
you will be invited to attend the surgery for a new-patient
check with the nurse.
Patients not seen within a significant period
All registered patients over 16 years of age may request a
consultation even if they have not been seen by their GP
within a period of 3 years. For registered patients 75 years
and over, a consultation may be requested even if they have
not been seen by their GP within a period of 12 months. If
as a result of a patient’s medical condition it would be
inappropriate for them to attend the surgery, then
arrangements will be made for their GP to carry out the
consultation at the patient’s home.
NHS Direct
www.nhsdirect.nhs.uk
NHS 111 – available 24 hours
Other NHS Services
There is no immediately local NHS drop in centre. The
Cumberland Centre Minor Injuries Unit is located in Damerel
Close, Devonport, and A&E is located within Derriford
Hospital, both are available to you but many minor problems
can be dealt with at the surgery, so if in doubt, phone us first.
Complaints
If you have a complaint or concern about the service you
have received from the surgery, please let us know. We
hope that we can sort most problems out easily and quickly.
If you wish to make a complaint, please do so as soon as
possible – ideally within a matter of a few days by contacting
the Practice Manager or you can address your complaint in
writing to the Practice Manager who will make sure that we
deal with your concerns promptly and in the correct way.
You can access a Complaints leaflet and form from our
website www.wemburysurgery.co.uk or ask at reception.
Rights and Responsibilities
You will be treated as an individual and partner in the care
and attention you receive. You will be given courtesy and
respect at all times irrespective of your ethnic origin, religious
beliefs, personal attributes or the nature of your health
problem.
We respect your right to privacy and keep all your health
information confidential and secure.
It is important that the NHS keeps accurate and up-to-date
information about your health and treatment in order that all
professionals involved in your care can give the best
possible advice.
Your responsibilities are equally important and include letting
us know if you are unable to attend. We ask that you treat
the doctors, all practice staff and visitors to the practice with
the same courtesy and respect.
Access to patient Information
You are entitled to receive a copy of a letter written about
you from one healthcare professional to another. If you
would like to receive a copy of a letter written about you
please ask your doctor or nurse at the consultation. You
have the right to see or have a copy of any personal
information held in your health record, subject to the
limitations in the law. Please request the ‘Your Guide to
what we do with your information’ leaflet.
Abusive and Violent Patients
The practice adopts a zero tolerance to violent or abusive
patients.
Violent or seriously abusive or threatening
behaviour towards any of the practice staff or other persons
present on the practice premises will result in the immediate
removal of a patient from our practice list. Family members
of these patients will also be removed from our list. Violent
patients and their families will now forfeit the right to be
registered with a doctor of their choice. They will be allocated
to specialist GP practices by the CCG.
Wembury Surgery Equipment Fund
The fund was established in 1988 since when many items of
valuable medical equipment have been presented to
Wembury Surgery.
Money is mainly raised through
generous donations from appreciative residents, often in
memory of loved ones.
The specialized equipment
increases the range of care that the practice is able to offer
to the community with some procedures replacing the need
for hospital appointments. For further information please
contact the Surgery.
Patient Participation Group
Set up to provide a means of helping the practice to give the
community the sort of service it needs. We would encourage
you to contact the group, via the surgery, with any ideas or
suggestions you may have.
Our CCG
Northern, Eastern and Western Devon CCG
Old Rydon Lane
Exeter
EX2 7JU
Telephone: 01392 267 647
Email: d-ccg.Communications@nhs.net
Website: www.newdevonccg.nhs.uk
Wembury Surgery Catchment Area and Outer Boundary
Leaflet dated 1st October 2014