Orange County Animal Services
November 5, 2013
George Ralls MD
Director, Health Services
Presentation Outline
• Division Overview
• Assessment & Action Plan
• Timeline
• Summary
Presentation Outline
• Division Overview
• Assessment & Action Plan
• Timeline
• Summary
Brief Overview
• Orange County’s only
“Open Admission” Shelter
– No animals are turned
away
• FY 2013:
– 19,679 Impoundments
– 7,665 Spay/Neuter
Surgeries
– 44,232 Field Calls handled
Brief History
Animal Intake FY13
21,000
20,000
19,000
18,000
17,000
16,000
15,000
14,000
13,000
12,000
11,000
10,000
Palm Beach
Broward
Hillsborough
Orange
Brief History
Millions
Budget FY14
9
8
7
6
5
4
3
2
1
0
Palm Beach
Broward
Hillsborough
Orange
Presentation Outline
• Overview of Activities
• Assessment & Action Plan
• Timeline
• Summary
Assessment & Action Plan
Reasons for Impoundment
Staffing
Classification
Intake
Public Engagement
Spay/Neuter Partnerships
Community Campaigns
Population
Management
Shelter Care
Staffing
Procedures
Medical Care
Shelter Capacity
Adoption
Owner Reclamation
Rescue Organizations
Public Information
Outcome
Assessment & Action Plan
• Intake Procedure
 Health Status
 Vaccinations
 Photographs
 Computer Update
• Classification
– Health status, behavioral assessment
– Classification affects Adoptability
Intake
Population
Management
Shelter Care
Outcome
Assessment & Action Plan
Observations:
• Field officers carry out intake process
• May result in delays in recognizing health
issues, delays in proper classification
• Current classification process may be too
subjective
Intake
Population
Management
Shelter Care
Outcome
Assessment & Action Plan
Plan:
• Create an Intake Team (6 members)
– Protocoled intake process
– Rapidly address medical needs
– Accurately enter computer information
Intake
Population
Management
Shelter Care
Outcome
− Obtain higher quality
photos
− Perform temperament
testing
− Minimize loss of time
during hold periods
Assessment & Action Plan
Plan:
• Develop Pet Evaluation Matrix (PEM) based on
national standards
– Increase objectivity of classification process
– Use of a PEM will re-define reporting criteria
Intake
Population
Management
Shelter Care
Outcome
Animal Services
Advisory Board will be
engaged in developing
the PEM
Assessment & Action Plan
•
•
•
•
Veterinary Coverage
Procedures
Staffing
Shelter capacity
Intake
Population
Management
Shelter Care
Outcome
Assessment & Action Plan
Observations:
• 2 veterinarians required (minimum)
• Additional procedures may prevent errors
• Shelter capacity does not allow for
extending current hold times
Intake
Population
Management
Shelter Care
Outcome
Assessment & Action Plan
Plan:
• Colored Collars will be placed once
adopted or rescued
• Explore solutions to improve use
of current space
• Change euthanasia procedure to
require a 3 person team approach
Intake
Population
Management
Shelter Care
Outcome
Assessment & Action Plan
•
•
•
•
Adoptions
Rescue Organizations
Owner Reclamation
Hold Times
Intake
Population
Management
Shelter Care
Outcome
Assessment & Action Plan
Observations:
• Communication can be improved
• Rescue partners are vital to our mission
• Microchips can increase likelihood of
owner reclamation
Intake
Population
Management
Shelter Care
Outcome
Assessment & Action Plan
Plan:
• Adoption & Rescue Coordinators (2 positions)
– Under Communications/Public Relations
– Single email and phone point of contact for rescue
organizations
• ASAB to develop Rescue Partner approval process
•
Intake
Expand availability of low-cost
micro-chip program
− Will require an additional vet
tech (1 position)
Population
Management
Shelter Care
Outcome
Exploring:
• Extended hours of operation
• High-visibility Adoption
Center
Assessment & Action Plan
• Community-wide effort
– Low-cost Spay/Neuter Program
– Spay/Neuter partnerships
– Encourage pet adoption through education,
marketing & community campaigns
Intake
Population
Management
Shelter Care
Outcome
Assessment & Action Plan
Observations:
• Coordinated efforts for Low-cost Spay/Neuter
Programs are needed
• Burden of pet overpopulation may not be
apparent to many community members
Intake
Population
Management
Shelter Care
Outcome
Assessment & Action Plan
Plan:
• Expand Low-cost S/N resources
– Mobile Services, Satellite Clinics, Vouchers
– Explore Spay/Neuter coalition
• Expand S/N informational campaign
−
−
−
−
Intake
Population
Management
Shelter Care
Outcome
Social Media
Traditional advertising
Educational sessions
Orange TV
Assessment & Action Plan
Colored Collars to avoid errors
Adoption & Rescue Coordinators (2)
Create an Intake Team (6)
Expand availability of Micro-Chip Program (1)
Expand Spay/Neuter resources and
information campaign
$ 420,000
Presentation Outline
• Overview of Activities
• Assessment & Action Plan
• Timeline
• Summary
Timeline
Immediate
0-30 Days
Intermediate
30 days to 1 year
Long Term
> 1 Year
•
•
•
•
Error reduction strategies
Rescue & Adoption coordinators
Create single point of contact
Improve communication
• Create “Intake Team”
• Engage the ASAB
• Expand low-cost S/N resources,
Micro-Chip program and public
information campaign
• Spay/Neuter Partnerships
• Adoption Center
• Public Education and
Engagement strategies
Presentation Outline
• Overview of Activities
• Assessment & Action Plan
• Timeline
• Summary
Summary
 Intake Team
 Pet Evaluation Matrix
 Expand low-cost S/N
resources
 Expand public
information campaign
Intake
Population
Management
Shelter Care
 Two FT Veterinarians
 Error reduction strategy
Outcome
 Improve communication
 Increase rescue partnerships
 Expand microchip program
Orange County
Animal Services