MUSC VOLUNTEER ROGRAM
Meet your Volunteer Staff
VOLUNTEER RECRUITERS
MATT FRYE
ROBERT WATSON

792-3580/ fryem@musc.edu
876-3102/watsor@musc.edu
Meet your Volunteer Staff
KATY KUDER
DEPARTMENT MANAGER
 792-0858 / kuderk@musc.edu
KELLY HEDGES
DEPARTMENT COORIDNATOR
 876-4246 / hedgesk@musc.edu
Welcome to
MUSC Medical Center!
Are you ready to be a
team member on a
high performance team?
How Do I Know We Have a High
Performance Team?
Most Wired Hospital 2013
Complete List: http://www.muschealth.com/quality/awards
What is a team?
A team comprises any group of people
linked in a common purpose.
Medical University of South Carolina

Founded by Medical Society of S.C. in 1824
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First medical college in the southern U.S.
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Transferred to the State in 1913
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Comprised of six colleges by 1967; granted university status in 1969
Medicine - Dental Medicine – Pharmacy – Nursing – CHP - Graduate Studies
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Governed by a seventeen-member Board of Trustees
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Major employer – approximately 12,000 employees and $2.1 billion
annual operating budget
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Physicians  over 780
Residents & Fellows  over 675
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Medical Center Leaders
Patrick J. Cawley, MD
CEO/Executive Director, Medical Center
VP, Clinical Operations, University
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Medical University
President
David Cole, MD, FACS
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MUSC
Organization
MUSC
Physicians
University
Medical
Center
FY2013
Medical Center Statistics
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Patients from outside Tri-County area  45%
Average daily census  599 inpatients/day
Patient admissions  35,767
Surgical cases  25,625
Emergency room visits  77,601
Outpatient visits  978,216
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MUSC Health
(MUSC Clinical Enterprise)


MUSC Medical Center
 University Hospital
 Ashley River Tower
 Children’s Hospital
 Institute of Psychiatry
 Storm Eye Institute
 Hollings Cancer Center
MUSC Physicians
 MUSC Specialty Care
 MUSC Primary Care
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MUSC Specialty Care
MUSC Health
Specialty Care West Ashley
MUSC Health
Specialty Care East
MUSC Health
Specialty Care North
MUSC Children’s Hospital
After Hours Care
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MUSC Health Strategic Plan
Our Mission
(The never changing purpose of MUSC. Why it exists.)
We improve health and maximize
quality of life through education,
research, and patient care
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Purpose, Worthwhile Work & Making a Difference
Nonclinical
Support
Clinical
Support
Purpose,
Clinical
worthwhile
work and making
Care
a difference
Patients
Clinical Staff
Patients &
Families
The Big 3

Way-finding

Patient transport

Rounding
MUSC EXCELLENCE
AIDET
Acknowledge

Acknowledge, knock and pause, smile,
handshake, eye contact
Introduce

Introduce self and others, explain role,
experience, skill set-manage up
Duration

Duration, how long things will take,
set expectations, be clear
Explain

Explanation, simple terms, what to
expect, answer questions
THANK!

Thank, close with appreciation!
MUSC EXCLLENCE
10-5 Rule


10 feet – make eye contact & SMILE
5 feet- Say
Patient Fall Risk Identifiers
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Patient yellow arm band.
Yellow fall precaution
sticker on chart.
Yellow non-skid
footwear.
Yellow magnet for door
frame.
SBAR hand off
communication.
Wheelchair Transport
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Always remember to practice AIDET
Take the size of the patient into consideration prior to selecting
the chair
Do not lift or support a patient’s weight (in or out of chair)
Apply the brakes first and fold up foot plates (swing out leg rests)
Patient should have their feet on the foot plates before pushing
the wheelchair
When pushing the patient, stand close to the handles with elbows
bent
Wheelchair Transport
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Back the wheelchair into the elevator; Patient will be facing the
door and this will allow for a smooth exit
Always apply the brakes when not moving (elevator, hallway,
ramp/horseshoe)
Instruct patient to remain seated until chair is prepared for exit
At the destination, apply the brakes, fold up foot plates (open leg
rests), and direct the patient to stand and get out chair using chair
arms to support their weight
You are not allowed to hold babies or install car-seats
Changing What’s Possible Through
getwell:)network®
Interactive Tool for Patients & Families
getwell:)network® (GWN)
Much more than just entertainment for our patients
 Video Education Library of >600 videos (average length = 3 min.)
o Variety of health topics
o Encourage patients to watch “Videos Picked Just For Me”
o You may preview videos in an empty patient room
call 888-GWN-DESK to set up a “guest” patient
 Quality & Safety tool
o Encourage patients to respond to “Questions,” “Alerts” or
“Messages” – press “Select” to acknowledge a message
In addition, patients & families have access to
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E-mail
Internet websites (Hands On Health SC, AHA, ACS, ADA)
CarePages
MyChart – Epic’s patient portal
Written information on medications
TV, movies (now free), & games
Your Resources – Who to Call
• For technology issues in the patient’s room (“TV doesn’t work” )
o Notify the patient’s nurse, or
o Call 2-5600 yourself to report the problem
• For questions about your role as a Volunteer, regarding GWN:
o Matthias Frye (876-3102) or Robert Watson (792-3580)
• For questions about classes, or ideas about GWN:
o Kathleen White, Patient & Family Education Coordinator
(792-0301 or pager 12524)
o getwell:)network coordinator at MUSC (792-6899)
Working Together, We’re Changing What’s Possible!
Volunteer Info.

Always remember to sign in and out each day
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Touch Screen Computer in each office
Your PIN Number will be on the roster next to the touch
screen in the Volunteer office
Volunteer Info.

ID Card Color Codes
Administration
GREEN

Staff
LIGHT BLUE
Students
YELLOW
Faculty
PURPLE
Physicians
BLUE
Residents
BROWN
Hospital Authority
(Volunteers)
RED
Contractors
TEAL

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Must be worn at
all times
Wear at collar
level
$15 replacement
fee
Use to access
volunteer office
and locked doors
Volunteer Info.
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MEAL CARDS
$6 per day
Cafeterias, Gift Shops
Scan as DEBIT
Use only on days you
volunteer
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PARKING
Hagood Ave Parking
Lot
Use only on days you
volunteer
MUSC
Volunteer
Dress Code
ID’s MUST Be Worn @ All Times!!
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Red MUSC Polo Shirt Mandatory
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All volunteers will wear Polo Shirts unless wearing an Apron
Black or Khaki Pants / Skirt
Comfortable, closed toe shoes
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Keep @ collar-level
No sandals or flip-flops
Natural hair coloring
Moderate body piercings and visible tattoos
STANDARDS OF BEHAVIOR
Adaptability
Be a team player
 Remove: “It’s not
. .my job”
 Be proactive
 Embrace change
 Offer suggestions

Respect
AIDET
 10/5 Rule
 Telephone
. .etiquette
 Don’t criticize
. .MUSC in the
. .workplace
 Elevator
. .Etiquette

Excellence
Take pride in
. .your workplace
 Manage-up
. .others
 Welcome new
. .volunteers
 Maintain a safe
. .environment

Accountability
Wear ID @ collar-level
 Adhere to MUSC code
. .of Conduct
 Uphold patient
. .confidentiality
 Attend and participate
. .in volunteer training
. .(annually)

Dismissal of a Volunteer

Volunteers must adhere to the policies and procedures
of the MUSC Medical Center and the Volunteer
program and satisfactorily perform their volunteer
assignments or be subject to dismissal. Human
Resources Policy 33 of the Medical University Hospital
Authority states: “A volunteer is an agent of the
Authority while performing assigned duties. Therefore,
volunteers are expected to abide by Authority policies
and external regulations that govern their actions,
including but not limited to those of ethical behavior,
confidentiality, financial responsibility, and illegal use
of drugs. Volunteers are not covered by the Fair
Labor Standards Act and are not considered
employees for any purpose.”
Patient Privacy

Because you work in a hospital you may get asked by a
friend or neighbor for information about a patient. Unless
the patient has given permission, staff members are
forbidden by law to disclose the details of their medical
status. Volunteers are not allowed to disclose patient
information.
Patient Privacy
PROTECTED HEALTH INFORMATION
 Name
 Birth date
 Social Security Number
 Medical Record Number
 Address
 Phone Number
 Admission/Discharge/Service Dates
TO PROTECT OUR PATIENTS
 Minimize computer screens
 Turn over sheets with patient info
 Place sensitive documents in confidential recycling bins
 Don’t discuss patient info in public areas
What you see or hear stays here!
Infection Prevention &
Control
Center for Clinical Effectiveness & Patient Safety
Health Screening & Clearance
Must have:
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Signed minor consent form
Shot records
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2Varicella & 2 MMR
Will receive TB Skin Test

Must return Wednesday
between 1-3 to have your
test read
NO EARLIER !!!!
Disaster & Emergency Policies
For all Emergencies Dial:
792-3333
Disaster & Emergency Policies

Bad Weather

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In case of Emergency
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792-3333
ManagerVol OfficeLeave the Hosp.
Sign Disaster Sign-in Sheet
Accidents
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DO NOT COME TO THE HOSPITAL!
Report to your unit/area supervisor
immediately
Report to Vol Office
Public Safety

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792-4196
For general & after hrs assistance
Disaster & Emergency Policies
Fire Procedure

Remove anyone from
immediate danger

Ensure all doors are closed
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Activate the manual fire
alarm

Call the Operator to report
the fire (2-3333)

Try to fight the fire
Stroke Awareness
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Stroke every 45 seconds & Death every 3 minutes
4 out of 5 families are affected by stroke
Berkeley, Dorchester & Charleston counties highest
rates in SC
Costs the US over $60 billion each year
Stroke Awareness
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Warning Signs
Loss of sensation
Weakness (especially
one-sided)
Confusion
Dizziness
Trouble speaking
Sudden, severe
headache
Stroke Awareness
Act F.A.S.T. for Stroke

Face: ask the person to smile. Does one side droop?
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Arm: ask the raise both arms. Does one drift down?

Speech: ask the person to repeat a simple sentence.
Can they repeat the sentence correctly?

Time: if the person shows any of these symptoms,
act quickly, time is IMPORTANT!
Do You Know the Difference?...
May Day
792-3333
Public Safety
792-4196
Suspicious Persons
Locked Doors
Stroke
Slips & Falls
Campus Escort
Fire
CONNECT TO PURPOSE
http://www.youtube.com/watch?v=cDDWvj_q-o8
WHAT TO TURN IN
BEFORE YOU START…
OSHA CERTIFICATE
EMPLOYEE HEALTH CLEARANCE
ORIENTATION CHECKLIST