Consult A Doctor
Current challenges in health care
70%
of all doctor office visits could be handled
over the phone
1 out of 3
patients have problems seeing their doctor
in a timely manner
4 hours, 7 minutes
average wait time at the Emergency Room
70 million
Americans miss work every year because of
illness and medical appointments
1-800-362-2667
www.MyDrConsult.com
Consult A Doctor
Consult A Doctor
can help.
1-800-362-2667
www.MyDrConsult.com
Consult A Doctor
What is Consult A Doctor?
Consult a Doctor provides access to licensed physicians by phone, email,
video and mobile app. Now you can get medical advice and treatment
any time – 24 hours a day, 7 days a week.
When should I use Consult A Doctor?
 If your primary care physician is not available or accessible
 After normal business hours or on nights, weekends and holidays
 For non-emergent medical issues, questions or concerns
 If you’re traveling and need medical advice
 To request a prescription or refill*
*There is not a guarantee that you will be prescribed medication
1-800-362-2667
www.MyDrConsult.com
Consult A Doctor
The benefits
Save time
Save money
Peace of mind
Prescription program
Health portal
Avoid waiting for an appointment or sitting in a
doctor’s office or ER
Cost reductions compared to doctor’s office,
urgent care, and ER visits
Quality care any time, anywhere
Prescriptions and refills available, if appropriate
Interactive online tools for your health
90% of people who used Consult A Doctor avoided
a visit to the doctor’s office, Urgent Care or ER.
1-800-362-2667
www.MyDrConsult.com
Consult A Doctor
The physicians
Experienced
Qualified
Quality care
Compassionate
Quality assurance
Average more than 10 years of experience
Licensed, credentialed, and based in the U.S.
Over 90% satisfaction rate
Professional and knowledgeable
Consultations are reviewed to assure quality
care standards
The average consultation with
Consult A Doctor lasts 14 minutes.
1-800-362-2667
www.MyDrConsult.com
Consult A Doctor
Most commonly treated conditions
 Cold/flu
 Bronchitis
 Sinus infections
 Stomach ache/diarrhea
 Upper respiratory infections
 Eye infections
 Allergies
 Ear infections
 Headaches
 Rash/skin irritations
 Urinary Tract Infections
 Yeast infection
1-800-362-2667
www.MyDrConsult.com
Consult A Doctor
What a great program. My daughter woke up with pink eye.
As I was getting ready for work, I was on the phone [with
Consult A Doctor], and by the time I left she had a
prescription and I didn’t miss any work time. It was easy
and so much less stressful!
-Member experience
1-800-362-2667
www.MyDrConsult.com
Consult A Doctor
Ordering a consultation is as easy as 1, 2, 3!
Activate your
account
Call or Click
Virtual Care
Online or by phone.
So easy and
convenient.
Connect to a
board certified
doctor in minutes.
Fast, safe, affordable
care 24/7.
1-800-362-2667
www.MyDrConsult.com
Consult A Doctor
Activate your account at www.MyDrConsult.com or by
calling Member Services at 1-800-362-2667.
d
1-800-362-2667
www.MyDrConsult.com
Consult A Doctor
Use the web portal to:
 Request a consultation
 Complete your Health
Record
 Get medical and health
information
1-800-362-2667
www.MyDrConsult.com
Consult A Doctor
Choose how to consult with a doctor
Consultations by phone
By Email *
By Video 9
On Call
Priority
By Appointment
E-Consult
Video
Informational
Diagnostic
Diagnostic
Informational
Diagnostic
 Talk to a doctor
immediately
 Talk to a doctor in
as little as 30
minutes
(guaranteed 1 hour)
 Just like a Priority
Consultation, but
you can set a
time that fits your
schedule, starting
the next day,
Monday through
Friday
 Email a doctor about
sensitive medical
issues
 Must be in front
of a computer to
execute video
capabilities
 Get answers to
important health
and medical
questions
 No diagnosis or
prescriptions
 Obtain a diagnosis,
treatment plan and
prescription (Rx),
including refills
when appropriate*
 Secure, discreet,
HIPAA-compliant
 Doctor will respond
in as little as 2-4
hours (guaranteed
within 24 hours)
 Available with
Priority or By
Appointment
consults only
 No diagnosis or
prescriptions
*There is no guarantee that members will receive prescription (Rx) medication, diagnosis or treatment plan.
1-800-362-2667
www.MyDrConsult.com
Consult A Doctor
iDR 24/7 mobile app
 Available on all Apple mobile
devices, including the iPhone,
iPad and iPod
 Use My Consult Center to select
from the four consultation options
 Send a secure message to a doctor
any time, directly from your device
with My Message Center
 Access My Health Center for
comprehensive health content on
the latest health topics, medications,
symptom checkers and more
1-800-362-2667
www.MyDrConsult.com
Consult A Doctor
Adding dependents to your account
 Add dependents online or by calling Member Services
at 1-800-362-2667
 The primary member must activate his/her account first
 A guardian may conduct a consultation on behalf of an underage
dependent
 Dependents over the age of 18 have their own unique log in. Their
information is kept separate from the rest of the family
1-800-362-2667
www.MyDrConsult.com
Consult A Doctor
I called [Consult A Doctor], they found my information and
signed me up for a doctor consult. One hour later, I had a
doctor return my call and show courteous response over
the phone. 10 minutes later, I had a prescription waiting at
the pharmacy for me to pick up. This alone saves me
hundreds each year!
-Member experience
1-800-362-2667
www.MyDrConsult.com
Contact Consult A Doctor:
1-800-DOC-CONSULT
(1-800-362-2667)
www.MyDrConsult.com
1-800-362-2667
www.MyDrConsult.com