Face to face legal services and their
alternatives:
Global lessons from the digital revolution
Edinburgh May 8th
PANTA RHEI
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Antennae in Society
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Paths to Justice as source of
inspiration and guidance
• Early Intervention
• Options
• And...Panta Rhei + antennae
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Three tier model
• Zero line: Rechtwijzer - Digital-2010
• First line: Legal Service Counters 2005
• Secondary line: Solicitors, mediators
and others –traditional, of all time
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Focus more on digital
• Self responsible
• Self help
• General strategy @government
• Transparency
• Cost effective
• For all people
• Exchange between Justice partners
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Our first goals were:
• Current Rechtwijzer 1.0.
• Started to empower citizens, give
choice, information.
• Working with citizens and
professionals.
• Good first results.
• Favorable reviews by critical experts.
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Goals Rechtwijzer 2.0
• Better access to justice for citizens .
• Hybrid model: self help + assistance by
lawyers/mediators. Smart combination on line
off line.
• Cooperation and sharing costs with other LAB’s
and MoJ’s. Public-private combination.
• Build on international trends:
– Online dispute resolution, ADR, Online
adjudication platforms at courts;
– Self help, empowerment.
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Diagnosis
Free
• Advice
• Referral
• Reflection
Intake
±€45
Rechtwijzer 2.0
Online platform
Separation
• Data
• Issues
• Possible
solutions
Dialogue
• Compare
views
• Agree
solutions
Mediation
±€200
Free or €€€
Legal
information
Calculation tools
Neutral legal
advice
Financial
planning
Review
±€150
• Facilitation
• Online or
offline
Adjudication
±€125
•Judge or arbiter
•Remaining issues
Aftercare
??
• Adjustment
• Feed-back
What do we need?
• More simple rules and legislation. Rules that
are clear and easy to understand for the issues
that are most urgent for our client groups.
Child support calculation example
• Changing attitude government (in interaction
with citizen/customer of public services).
• Transparent services and pricing with
reasonable schedules for client’s contribution,
stimulating cooperation and self-help.
• Incentives and support (coaching/help lines).
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What do we need more?
• Awareness of effects new legislation.
• Not only a cost saving strategy, but a
system enabling higher value services.
• Cooperation within the judicial chain. Less
budget for a better result in the judicial
chain. Scottish holistic approach.
• Composition of strong advisory board.
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Silo risk
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Rechtwijzer 2.0
• Interactive tool.
• Cooperation between UvT, HiiL and LAB.
• Support of Ministry of Security and Justice.
• Developed with input of professionals.
• Developed with from panels of customers.
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Rechtwijzer 2.0
• Focused on self help with only support of solicitor when
needed; cost effective. The right qualified lawyer or
mediators in the right role at the right time.
• Format available for connection with solicitors,
mediators, first line service and judiciary.
• Not only available for people eligible for legal aid; more
transparency in market.
• Public-private combination.
• Advisory board.
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Three times yes
• Dream................. yes
• Realistic............... yes
• Feasible……………….. yes
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