1
This is a list of the actions that an External End
Users needs to follow in order to obtain support
help for E-Sourcing. It is referred to as the “End
User Action Checklist”.
STEP 1: Review the E-Sourcing Help Desk Numbers

Refer to the list of E-Sourcing Help Desk Numbers provided by the DuPont Buyer, or

Locate the E-Sourcing Help Desk numbers on the DuPont Supplier Center web site located at:
http://www2.dupont.com/Supplier_Center/en_US/index.html
STEP 2: Initiate support request with E-Sourcing Help Desk (Required if needed)

Contract a E-Sourcing Help Desk by email or voice to report your issue or problem. The following
information at minimal must be included:

Your name, location and contact information

Detailed description of problem or issue which requires assistance

Priority / Business Impact – Low , Medium or High

Requested completion date (to help the Help Desk and BPOs to prioritize)
STEP 3: Test, close or escalate issue (Required)

Implement and test the E-Sourcing Help Desk recommendation

Depending on the results the E-Sourcing Help Desk will either close the request if successful or escalate
through our internal support channels
4/13/2015 DUPONT CONFIDENTIAL