The Paper Tree/ DUC
Security Guard Internal
Policies and Procedures
Security Policies For
Employees
► No
ID, No Entry
► BODY SEARCH AND BAG SEARCH of
Employees upon EVERY EXIT.
► FRISK WELL. SEARCH WELL.
► Deputize a female employee to frisk female
employees.
► For employees, USE EMPLOYEE GATE
ONLY. (Loading bay, NOT STORE DOORS).
 Exception:
►Top
Management
►Packers and store staff assisting customers in the
parking area
►Loading Bay doors are already closed.
► No
bringing in of personal ball pens and
office supplies. Therefore, no one should
also bring them out. These items are
provided by the company so there is no
reason for them to bring these things in.
 Note: personal pens and/or office supplies
should be surrendered with the guard upon
entry. These personal items should be claimed
from the guard by the employee upon exit.
► No
employee is allowed to bring out
company files unless there is written
authorization from top management.
► No employee or manager is authorized to
break the rules. Report any incident of the
rules being broken by any employee to top
management.
Security Policies During
Loading
► BEFORE
EVERY LOADING, MAKE SURE
THAT DELIVERY TRUCKS/VANS AND OTHER
VEHICLES ARE EMPTY.
► ONLY WHEN DELIVERY VEHICLES ARE
EMPTY CAN LOADING BEGIN.
► IF VEHICLES ARE NOT EMPTY, REPORT TO
WAREHOUSE MANAGER.
Security Policies For
Customers
► Always
Open the door and greet customers
when they are getting into the
store/premise.
► Always Open the door and thank customers
when they are getting out of the
store/premise.
► Always check for proper documentation
/receipt(s) before letting inventory (stocks)
leave the store/premises.
Security Policies For
Inventory (Stocks)
► No
inventory items should go out without
any of the following receipts (All must be
computerized):





POS Receipt
Charge Invoice (CHI)
Cash Slip (CS)
Trust Receipt (TR)
Delivery Receipt (DR)
Security Policies For
Shop Lifters/ Thieves
► Alert
store/company staff when suspected
shoplifters/thieves enter the premises.
► Detain proven shoplifters/thieves immediately.
Bring them to a secured area that is not too
exposed to the public (so that they cannot make a
scene) and ask for help from your co-employees
to call up the police (911).
► The best way to prevent shoplifting/theft is to let
the would-be-shoplifters know that there are
people watching them.
Security Policies
For Car Park Area
► Car
park is for The Paper Tree customer and
employee use only.
► You may let non-customers/non-employees use
the car park during non-store hours. However,
always leave one slot open just in case customers
would like to park (especially for Pronto Mario).
► Do not let trucks and other vehicles (especially of
other companies) block the car park
area/driveway.
Other Notes
► Always
Wear Proper Uniform
► Guard your post. No standing by inside restaurant
facilities, store facilities, etc.
► Report any issue to your supervisor and/or Top
Management.
► No Security Guard should be on continuous duty
for more than 24 hours. Otherwise, report to your
supervisor or Top Management.
► Follow your agency’s security guard’s manual and
other policies.