www.eurobusinesslanguageskills.net
The portal that offers your students the opportunity to:
• acquire new knowledge and improve their proficiency and
communication skills in Business Language for English,
French, Italian and Spanish;
• learn more through the Business Culture Modules about the
economic and social environments of 10 European countries
(France, Germany, Greece, Italy, Lithuania, Norway, Romania,
Slovakia, Spain and the United Kingdom);
• boost
their
motivation
through
a
module
on
Personal
Development and On-line Study Motivation.
The ELSTI project has been carried out with the support of the European community. The content of the project does not necessarily reflect the position of the European
Community or the Romanian National Agency for Community Programmes in the Field of Education and Vocational. Training , nor does it involve any responsibility on their part.
ELS Business Training
Culture modules
The ELSTI project has been carried out with the support of the European community. The content of the project does not necessarily reflect the position of the European
Community or the Romanian National Agency for Community Programmes in the Field of Education and Vocational. Training , nor does it involve any responsibility on their part.
Aim of Business Training
Culture modules
The Business Training Culture modules
help the user become aware of
differences and degrees of appropriacy in
Business Culture across 10 different
European countries.
Countries in Focus
FRANCE
NORWAY
GERMANY
ROMANIA
GREECE
SLOVAKIA
ITALY
SPAIN
LITHUANIA
UNITED KINGDOM
Each Business Training Culture module is available in
English and in the national language of the country in focus.
Structure of the Modules
The 10 Business Training Culture modules
have a similar structure and consist of 10
units, each focusing on a different aspect.
Index
Unit 1
Unit 6
Making appointments
Negotiating
Index of the Business
Training
Culture
modules
Unit 2
Unit 7
Telephone etiquette
Entertaining
Unit 3
Unit 8
Receiving clients
Public behaviour
Unit 4
Unit 9
Business dress code
Regional differences
Unit 5
Unit 10
Addressing others
How to start a business in ......
Unit 1: Making Appoinments (French Business Culture module)
Lunchtime
The
“Menu”
button allows the
user to return to
the Course Index.
The “Questions” button
allows the user to send
an e-mail to the course
tutor.
Lunch is still an important part
of the day for French people,
especially in the provinces.
Avoid suggesting appointments
at 12.00, unless you intend to
invite your contact for lunch at
the same time!
The famous « two-hour lunch-break
is gradually disappearing, mainly in
the larger towns and cities, but it is
still wise to suggest appointments
after 2.30 pm, just to be on the safe
side.
Unit 2: Telephoning (Italian Business Culture module)
Unit 3: Receiving clients (Greek Business Culture module)
Receiving clients
Clients are always greeted with a
smile.
Receptionists have a graceful
appearance, are kind and well
mannered, and above all skilled
in dealing with difficult situations
(e.g. complaints etc).
The “Attachments” button
allows the user to access a
document with additonal
information on the topic in
focus.
Unit 4: Business Dress Code (Lithuanian Business Culture module)
Unit 5: Adressing others (Italian Business Culture module)
Addressing Others
Titles 1/2
You are expected to use “Signore”
(Mr.) and “Signora” (Mrs.) plus the
family name, when introduced to
strangers.
“Signorina” (Miss) is used when a
woman appears relatively young
(late teens/early twenties) and is
unmarried.
Italian Business Culture
Pixel
30
Unit 6: Negotiating (Romanian Business Culture module)
Principles and Rules for
Negotiation
Do not make proposals until
you have analysed them in
depth.
Do not start negotiations
before carefully planning your
strategy.
Unit 7: Entertaining (German Business Culture module)
Menu
Unit 7: Entertaining 7.2
Alcoholic Beverages
The consumption of alcohol in Germany (even during the work
work
day) may be more common than you are used to in your country,
country,
and when others drink, you may feel pressured to drink as well.
Again, you don't need to worry - it is acceptable to refuse a drink.
In fact, you can even offer to order drinks for others and refrain
from drinking alcohol yourself.
Leaving a Tip
Generally, the rule states that 1010-15% of the bill's total should be
left as a tip if you were satisfied with the service you received.
received.
If you weren't satisfied, you can simply not leave a tip, and others
will not frown upon you. You may, on the other hand, want to leave
more than the standard 1010-15% tip if the restaurant staff really went
out of their way to accommodate your needs. Also, when leaving,
leaving, it
is polite to thank the staff or your waiter / waitress with,
with, "Dankeschön."
("Thank you.") This lets you express your appreciation in addition to
the tip that you leave behind.
slide 2 (6)
– use mousemouse-click to forward slide 3 (6)
Questions
Unit 8: Public Behaviour (British Business Culture module)
Unit 9: Regional differences (Spanish Business Culture Module)
Unit 10: How to start a business in… (Greek Business Culture module)
How to start a business in Greece
Starting a business in Greece requires a
number of legal documents, but these are
not totally different to those in other
countries:
 Company Regime: Legal framework –
Law 2190/1920 for S.A. Companies, Law
378/1968 for shipping Companies, Law
89/1967 for Off-shore companies and
Law 3190/1955 for Limited Liability
Companies (EPE).
 Types of Companies: capital companies
(corporations) and personal companies
(partnerships).
Example of the “More” section in the How to start a business in… unit
(Greek Business Culture module)
How to start a business in Greece
Taxpayer
Object of Taxation
Foreign
companies
operating in Greece (in
any corporate form) and
all foreign organizations
The income or profit from a source in Greece, as well as
the net profit arising from their permanent establishment
and operation in Greece, irrespective of the way in which
profits are appropriated. Different criteria apply, however,
if there is an agreement for avoidance of double taxation
between Greece and the country in which the foreign
company is based.
Foreign companies and
organizations, which are
administered
from
Greece, regardless of
whether or not their
registered
office
is
located abroad
The company’s total income (acquired in Greece and
abroad). The net profit realized in Greece by a foreign
company, which is permanently established in Greece is
calculated after deductions of administration, organization
and operating expenses incurred by the company’s
registered office, which cannot be in excess of 2% of the
gross income realized in Greece.
The “Back” button
allows the user to
return to the main
slide
Each Business Training Culture modules
contains a Final Test where users can test
their knowledge of the business environments
of the selected European country.
Each test
consists of multiple choice
questions and users can check their answers
on completion.
Example of the Final Test
(British Business Culture module)
To access the ELS PORTAL, you
must first subscribe to the
course/s of your choice by
clicking on “Courses” on the right
of your own personal homepage
(once you have registered and
logged on to the portal).
For further information,
please see the “User Guide”
available on your own
personal homepage (once
you have registered and
logged on to the portal).
End of Demo