Adams Center
All Event Staff
Adams Center All Event Staff
Section 1: General Information
The Adams Center hosts a broad array of
events –
 Basketball Games
 Volleyball Games
 Concerts
 Flat Shows (Home & Garden Show)
 Special Events (Pow Wow, or a Political
Rally) and
 Private Events (banquets and parties)
For each event, several part time
employees are hired for specific roles.
This presentation covers information you
need to know, regardless of your role.
Additional information will be provided to
you about your specific role on an event by
event basis.
Throughout this presentation, you will see
reference to a Venue Representative.
For Concerts there is often a person
designated as the “Venue Rep.”
If you can not find THE Venue Rep. any full
time employee of the Adams Center is
authorized to represent the Venue.

Arrive at work at least 5 minutes before you
are scheduled.

Take a bathroom break before your shift
begins, check in ready for work.

Check in or sign in, logging the time you
arrive, and meet up with your supervisor.
Once you get to your assigned work area,
make sure you can direct patrons to:
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The nearest restroom
The nearest concession stand
The location where merchandise is sold (if
applicable)
The location where alcohol is sold (if
applicable)
While you are on duty:

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Make eye contact and greet patrons
Ask patrons if you may assist them
Pay attention, be accessible, be helpful
Do not make personal phone calls or text
Display confidence and friendly authority
The Adams Center gladly provides
accommodations for patrons with disabilities.
If someone with a hearing impairment asks for
accommodations, Assistive Listening Devices (ALDs)
are located in the Adams Center Administration
Office.
If someone with a mobility impairment needs
accommodations, direct him/her to the elevator or
Box Office.
Elevators:
End of the South Concourse
Off the Main Lobby
Ambulance
Parking
East
Auxiliary
Gym
West
Auxiliary
Gym
Student
Entrance

Each women’s restroom and the men’s restroom
on the West Concourse is equipped with a baby
changing station.

There are no pay phones in the building. If a
patron needs to make a phone call, send him/her
to the Adams Center Administration Office.

If someone or something is lost, direct the patron
to the Adams Center Administration Office.
For a Reserved Seating Event
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Review the seating lay-out of the building
so that you understand its logic.
If you are ushering, your supervisor will
provide a pocket map.
If you are not ushering, make sure you have
a grasp of the following:
All seating sections
beginning with a “1”
are on the floor.
Smaller Numbers,
(102, 103, 104) are on
the west
Larger Numbers (108,
109, 110) are on the
east
“MF” means folding
chairs on the Main
Floor
Sections 201, 202, 203 & ½
of 204 are West Sections
Sections 211, 210, 209 & ½
of 208 are East Sections
½ of Section 204,
Sections 205, 206,
207 & ½
of Section 208 are
South Sections –
accessed from the
Hall of Champions
For a “Festival” Event

Main Floor Tickets are for standing only.

Patrons must have a wristband to go onto
the floor – wristbands are issued at the top
of the stairs in the main lobby.

The upper bowl seats are still sold as
reserved.
For a “GA” Event
G.A. means, General Admission – no
reserved seating.
Some events are sold as “G.A.” by section.
In that case, ushers are only verifying the
section number for entry into an area.

If a patron complains about seat(s), or
needs any special seating accommodation,
send him/her to the Box Office.
Remember, we can’t fix what we don’t know
about.
If a patron calls to complain the day after a show,
the first question we ask is, “Did you go to the
box office during the show?”
Adams Center Event Staff
Section 2: Emergency Protocol
Emergency Protocol
All exterior doors
are Emergency
Exits;
if the door is
locked outside,
exit is still
possible from
inside!
Emergency Protocol – Fire

When going to your
post
locate the closest pull
station and extinguisher
Emergency Protocol - Fire
If you are present and a fire breaks out
1. Use the pull station,
2. Then the fire extinguisher.
The pull station notifies the building fire alarm
system.
If a pull station is activated or the system detects a
smoke or fire an alarm sounds and a recording calls
for the building to be evacuated.
Emergency Protocol - Fire
During concerts and some events, the alarm panel is
silenced and is manually monitored – this mode is
called “Fire Watch.”
During Fire Watch, if the call is made to evacuate the
building, an announcement will still be made
through the building system.
In some instances, it is safer to address the fire
without evacuating the building. This call is made by
either the Fire Marshal , Public Safety or Venue
Management.
Emergency Protocol - Evacuation
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Use the nearest exit
Be calm and call to patrons to follow you to
the nearest exit.
Control energy through your voice; make
communications calm, accurate, and
frequent.
Meet up with all other UM employees in the
parking lot across from the student
entrance of the Adams Center.
Emergency Protocol - Evacuation
Assisting Patrons with Mobility Impairment:

If elevators are not in operation -
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Take patron(s) to an enclosed stairwell, call Public
Safety and inform them of the location of the
patron(s).
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If the hazard is not near the impaired patron and the
room is safe, staying in that location may be the
best choice.
Emergency Protocol - Evacuation
Assisting Patrons with Mental Impairment:

Be aware that in an emergency, noise and the
commotion may be upsetting.
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You may need to give special attention or
assistance to get patron(s) to safety. If
restraint is required, get a uniformed officer
(someone trained) to come and assist you.
Emergency Protocol - Evacuation
Assisting Patrons with Hearing Impairment:

Patron(s) with hearing impairment may not
realize an evacuation alarm is sounding; alert and
guide patron(s) to the closest exit.
Assisting Patrons with Visual Impairment:

Offer your arm and guide patron(s) with visual
impairment to the closest exit.
Emergency Protocol – Urgent Medical
TIME SENSITIVE Medical Emergency
Notify a co-worker an EMT / Ambulance attendant
is needed immediately. (EMT is located at the top
of the load-in tunnel.)
 Stay with the Person, keep others back and a clear
path for the EMT to arrive with a gurney.
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Call Public Safety - 243 4000.
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Give your name,
Tell them you are calling from the Adams Center,
Give your location in the building,
Nature of the medical emergency.
Emergency Protocol - Medical
For non-urgent medical incidents, promptly notify
your supervisor that EMT services are needed.
Provide location and nature of need.
Stay with the injured party until an EMT arrives,
keep others away and try to keep a clear path to the
person.
Call Public Safety 243-4000 and notify them of the
EMT dispatch. Give your name, tell them you are
calling from the Adams Center, and give your
location in the building.
Emergency Protocol - Medical
If possible, get the injured party’s name and contact
information.
Get the name of any one else with the injured party
or “witnesses” along with contact information.
Once the emergency is over, notify your supervisor
that someone needs to cover your post.
When your post is covered, go to the Adams Center
Administration Office to complete an Incident
Report Form.
(More detailed information about the incident report
form is in the next section of the presentation.)
Emergency Protocol
Tornado
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Direct patrons away from windows.
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On the arena floor direct people away from the
center, in case the roof fails.
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Direct patrons to a door frame or beside
something heavy that will deflect falling debris.
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Tell people to huddle down and protect their
head.
Emergency Protocol
Earthquake
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Direct patrons to an interior wall, away from
windows, and tell them to cover their heads.
Remain until the movement subsides.
After the shaking stops, survey the immediate
area for trapped or injured people and ruptured
utilities (water, gas, etc.).
If severe building damage has occurred, evacuate
the building.
Assemble at the designated area and wait for
instructions from emergency personnel.
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If you receive a bomb threat, remain calm and attempt to
obtain as much information as possible (where, when will it
go off, why, who is “in charge” etc.)
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Call Public Safety (x4000) or 243-6131 and inform Public
Safety of all information you received.
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Inform your Supervisor and Venue Representative of the
threat, and your call to public safety. (DO NOT share
information with anyone else.)
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If instructed to evacuate, move a safe distance away from
the building (minimum of 200 yards)
Adams Center Event Staff
Section 2: Event Staff Guidelines
INCIDENT REPORT FORM
Complete an incident report form anytime 
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You are involved in or witness an incident in
which Public Safety is called;
Someone falls, is injured, or needs medical
attention; or
The facility is damaged.
INCIDENT REPORT FORM
Blank forms are located in the Adams Center
Administration Office (Rm. 103) on the wall just
inside the door, on the right.
Complete the form and leave it face down on the
desk by the door.
Immediately, find a Venue Representative and let
him/her know about the incident and the completed
form.

Anything you use in the building is to be
returned to the place where you found it, or
where it belongs. If you picked it up, do not
rely on someone else to replace it – do it
yourself.
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Ask for clarification, help, or direction if
you are unsure about anything.
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Do not leave your post for a restroom break
during busy times.
From the time of load-in to load-out do not
go down onto the arena floor level unless
your specific job requires you to be there.
Do not leave the building before checking
out with your supervisor.

Make your interactions with everyone –
artist, producer, co-worker, student
athlete, or ticket holder – professional,
courteous, and respectful.
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Always be helpful - assisting anyone (coworker, show staff, or patron) who appears
to be in need of help.

If a radio is checked out to you, you are
responsible for checking it back in before
leaving the building.
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Know the “channel guide.” (Custodial,
Event Staff, Fire Watch, & Uniformed
Officers each have their own channel.)
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Make all radio communiqué brief – cute,
clever and funny are not cool on radio
transmissions.
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Avoid chatter – be succinct
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One channel is also designated as a
“Conversation Channel” if you need to have
an extended exchange.
Please remember that the Adams Center
Administration is a business office and
conduct yourself professionally when you
come into the suite.
If you are working a concert:
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Never initiate interaction with the artist(s) /
performer(s) - never ask for an autograph.
Catering is set up for the artist and their
road crew do not eat the catered meals
unless you are specifically invited to do so
by a member of the tour.
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All sound checks are closed. Do not sit or
loiter on the floor, in seating areas, or
vomitories during sound check.
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The Backstage area is for the convenience
and use of the artist and the touring crew.
Think of the backstage as their home on
the road. Please respect their privacy.
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Do not expect to be able to watch the
show; your compensation is a wage not a
free show.
Credentials are issued to you so you can
come to work the show. Credentials are
not to be passed on to another person.
Backstage access passes are issued by the
tour.
Adams Center Event Staff
Section 3: Building Rules
When the building is “Locked Down” (for
concerts: 5:00 p.m.) no one is allowed entry into
the building without an Event Staff Pass, a
ticket or they are named on a pass list at a
specified door.
(For example, all Student Athletes may need to
enter at the door by the Training Room and the
Door guard will have a pass list of all student
athletes or Athletics staff who should have access.)
If anyone challenges your enforcement of
Lock Down rules or disregards your
direction and uses a key to enter the
building, please ask to see a form of
identification and get their name. Get that
information to the Venue Rep as quickly as
possible.
SMOKING IS NOT PERMITTED IN ANY
PORTION OF THE CENTER AT ANY TIME. If
you see someone smoking in the building,
respectfully point out that it is against the
building rules and direct them to an outside
area.
UM reserves the right to remove from the
building any animals, furniture, fixtures,
wiring, exhibits, or other hazard or
nuisance items.
If you see something to which this applies,
notify a Venue Representative.
No one may advertise or promote any
goods or services during the Event without
the prior written consent of UM or its
designee.
If you see this happening, please call it to
the attention of your supervisor or the
Venue Rep.
No collections, whether for charity or
otherwise, shall be made without the prior
written consent of UM.
If you see this happening, please call it to
the attention of your supervisor or the
Venue Rep.
Adams Center Event Staff
Section 4: How to be a “Pro”
An Event Staff Pro…
Maintains focus on role during event
 Maintains patron safety as first priority
 Knows where the nearest exit is located
 Identifies and reports safety hazards – and
mitigates if reasonable to do so
 Identifies and reports medical situations, and
mitigates if qualified to do so
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An Event Staff Pro…
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Does not allow patrons to stand in their seats
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Knows the space between the rail and first row
of seats is not a walkway
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Keeps aisles, vomitories and stairways clear
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Interacts respectfully with patrons and other
staff
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Anticipates patrons needs
An Event Staff Pro…
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Knows where elevators are located
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Provides direction to beer stands, merchandise
sales, concession stands, and restrooms
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Answers questions or assists in finding answers
Reads any posted or assigned material before
reporting to her/his station
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An Event Staff Pro…
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Responds to patron’s concerns
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Avoids arguments and physical contact with
guests
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Informs patrons leaving the building there is no
re-entry
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Knows how to use communication equipment
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Keeps communication brief and relevant
Thanks for your work -
Adams Center Event Staff