Denver International Airport
Ken Greene
Deputy Manager of Aviation
Airport Operations
June 10, 2014
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AMAC DIVERSITY CONFERENCE
AIRPORT EMERGENCY
PREPAREDNESS
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Emergency Operations Definition
‒ Events that:
‒ require the modification or shutdown of normal business
operations, and
‒ may require that airport employees and passengers either
seek shelter or evacuate the facility
‒ Examples:
‒ Tornado
‒ Facility accident / structural failure
‒ Natural gas leak
‒ Credible bomb threat
‒ Active shooter situation
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Define Shelter vs. Evacuate
‒ Shelter
‒ Remain in the facility in a protected area such as a designated
shelter, stairwell, restroom, baggage tunnel, or other area
designated by airport management
‒ Evacuate
‒ Leave the facility and go to a remote location(s) as designated
by airport management
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Determine Information Flow Regarding Event
‒ Who is responsible for receiving and disseminating
information?
‒ Information is normally received by Terminal Operations or
Police if in the facility, or by Airside Operations if a weather
event
‒ Immediately reported to the Operations Communication Center
‒ Operations Communication Center notifies senior leadership
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Determine Information Flow Regarding Event
‒ What is the protocol for managing the event?
‒ Activate the Emergency Operations Center (EOC) in a location
that is remote from the event
‒ Establish the Incident Command Structure (ICS)
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Incident Command Structure (ICS)
‒ Incident Commander – Airport Operations
‒ Terminal Operations
‒ Denver Police
‒ Denver Fire
‒ Paramedics / Medical Services
‒ Emergency Management
‒ Customs And Border Protection
‒ Transportation Security Administration
Incident Command Structure (ICS) – Cont’d
‒ Airline Representatives
‒ Air Traffic Control Tower
‒ Concessions Program Representative
‒ Ground Transportation
‒ Airport Security
‒ Media / Communications
‒ Airport Maintenance
‒ Airport Safety
Assessment
‒ Review available information
‒ “Quickly” assess options with team
‒ MAKE A DECISION!
‒ Monitor the implications of the decision as new information
becomes available, and prepare to make adjustments
accordingly
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Next Step
Implement
Communication Plan!
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Activate Plan
‒ Airport Management
‒ Shutdown operations in terminal and concourses or airport-wide
‒ Immediately initiate public address announcements and
establish timeframes for regular updates
‒ Station airport management staff positioned to assist
employees and passengers and to execute plan
‒ Keep communications team updated as much as possible
‒ Provide information to employees and passengers via visual
boards and social media
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Activate Plan – cont’d
‒ Shutdown access to affected locations such as internal people
mover systems, elevators and moving walkways, and roadways
‒ Activate Irregular Operations Plan / Aircraft Diversion Plan in
coordination with the FAA Control Tower
‒ Activate Stranded Passenger Plan – hotel information
‒ Coordinate with Concessionaires
‒ Provide information re: status of the emergency as related to
shutting down the operation, and sheltering employees and
customers
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Activate Plan – cont’d
‒ Coordinate with Airlines
‒ Address needs of deplaning passengers who would normally
access evacuated area of the facility
‒ Address the needs of elderly and disabled passengers
‒ Activate Stranded Passenger Plan – hotel information
‒ Coordinate with Customs and Border Protection
‒ Address requirements for managing arriving international
passengers, specifically directing them to safe areas and
managing off loaded baggage
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Activate Plan – cont’d
‒ Coordinate with Transportation Security Administration
‒ Shut down security checkpoints and direct airport employees
and passengers to designated terminal or concourse locations
or away from the facility
‒ Coordinate with Control Tower
‒ Establish process for handling airplanes that have just arrived
at the gates
‒ Establish plans for flights that have just landed
‒ Establish plans to divert flights to other airports
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Monitor Event
‒ Emergency Operations Center track up-to-date information
regarding event status
‒ Continue public announcements
‒ Continue stakeholder updates
‒ Continue communications team updates
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Secure Event
‒ Decision made by Incident Commander in consultation with
senior management and with input from the airport
management team
‒ Immediately notify communications team
‒ Immediately notify stakeholders
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Resume Normal Operations
‒ Reinstitute operations functions, most importantly security
functions
‒ Re-sterilize secured areas of the airport
‒ Update public announcements
‒ Manage the orderly flow of airport employees and
passengers into the terminal and to the concourses
‒ Verify that all airport employees and passengers have
vacated shelter locations
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After Event Review/Evaluation
‒ Participation by all members of Incident Command Structure
‒ Conduct a review and critique of the management of the
event
‒ Identify areas for improvement
‒ Schedule a follow-up meeting with all stakeholders to review
the event and to identify changes needed to the plan
‒ Commit to a timeframe for implementing changes to the
plan
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Follow-up Action Steps
‒ Address additional airport management and stakeholder
training requirements
‒ Implement modifications to Policies and Procedures
‒ Transmit “draft” plan modifications to all stakeholders for
their review and comment
‒ Implement and disseminate revised plan
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Denver International Airport
Ken Greene
Deputy Manager of Aviation
Airport Operations
June 10, 2014
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