EOC –Dispatch Center
Integration
Butch Garrity MSP Communications
Shelburne Falls Regional Communications
MSP Shelburne Regional Communications
Center
82
agencies
911 calls-police, fire, EMS
Tri-State fire mutual aid
District Control Point
EMD, QA, FC40, NWMIMT
Pre-event
Staff meeting
town hall staff
police, fire, ems, BOH,
emergency management
Senior Citizens
At risk populations Voad, Coad
Pre-event
Review shelter plans
Review evacuation plans
Obtain needed supplies
reverse 911 announcements
special call special populations
develop staffing model for EOC
Critical Facilities
ICS-Nims training
ECEMP & COOP Plans
Pre-event
Phone Numbers
Emergency Contacts
Board of Health contacts
Dispatch Communications
updates
EOCs co-notification
Event
Staying safe during event
Maintain Awareness
All emergencies local
Historical Problem areas
Post-Event
Communications Status
Damage assessment teams
road status
door to door assessment
Mapping affected areas
factors such as river-waterway
Post Event
CERT- community emergency
response team
MRC- medical reserve corps
review pre-existing MOAs for
services
test communications networks
fuel for generators
Contact with Ham Radio
operators
staging areas for state/federal
resources
Hazardous Materials secured
bus companies/transportation
Event Staffing
exhaustion
contacting special populations
regular population needs
critical facilities
evacuation needs
shelter needs
communications
EOC opening
local EOC
declaring state of emergency
triggers?
Call volume?
Damage?
Procedures for damage
assessment?
Regional EOC opening?
local EOC
triggers?
Call volume?
Damage?
Procedures for damage
assessment?
Regional EOC
Asset management
coordinate resource requests
prioritize requests
interface with MEMA region 3
local resources communicate
with EOC
911 emergency calls where are
they routed for response
How will the resolution be
communicated back to the
dispatch center?
Shelters?
Evacuation Routes?
Shelters- Liasion
When can residents return?
Status?
Who is in the shelter?
Animals?
Communications
Tower
status
Radio sites
Generators
Regional Resources
Critical infrastructure
Management Teams
Incident
Management Teams
NWMIMT
Type
1 or 2 teams
MEMA communications
National Guard
Communications
Web
Eoc
Status reports faxed? CAD?
EOC- Communications Center
linkages
Shelters
Ham
Radio
COAD Interface
VOAD interface
Common consistent
communications
Multi-agency
coordinating
Center(s)
Regional EOC & MACs should be
pre-designated
Reverse 911
211
Radio
Internet
Phone
Media
Communications challenges