America Needs Baldrige!
Larry Potterfield
Founder and CEO
Please Accept My Apology
Why Baldrige?
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Consistent, high-quality service
Sustainability
Management framework
Leadership
• From an organizational perspective
• 15-Point Leadership Checklist
About MidwayUSA
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Family-owned, established 1977
Catalog and internet sporting goods retailer
350 employees
100,000 products
700 vendors
1.7 million packages in 2009
Vision – “To be the best-run…”
Vision
To be the best-run business in America
for the benefit of our Customers
Company Goals
Customer Satisfaction
Employee Satisfaction
Vendor Satisfaction
Shareholder Satisfaction
Goal Performance
Customer Satisfaction
Employee Satisfaction
Vendor Satisfaction
Shareholder Satisfaction
93%
82%
95%
100%
The Leadership Checklist
The Leadership Checklist
1. Accept and adopt the Baldrige criteria
The Leadership Checklist
1. Accept and adopt the Baldrige criteria
2. Learn the Baldrige criteria
The Leadership Checklist
1. Accept and adopt the Baldrige criteria
2. Learn the Baldrige criteria
3. Set a grand vision
Values
Organizational Values
Personal Values
Organizational Values
1. Visionary Leadership
2. Customer-Driven Excellence
3. Organizational
and Personal
Personal
ValuesLearning
- Code of Conduct
4.1. Valuing
and Partners
A highEmployees
level of integrity
and honesty at all times
5.2. Agility
Respect for all stakeholders
6.3. Focus
the Future
Strictonadherence
to all laws, regulations and Company policies
7.4. Managing
Innovation
Fairness for
in all
dealings
8.5. Management
by Company
Fact
Loyalty to the
and coworkers
9.6. Societal
CandorResponsibility
with respect
10.
on Results
and participation
Creating Value
7. Focus
Teamwork
through
11.
Perspective
8. Systems
Conduct
worth of your trust and confidence
9. Friendly, helpful and courteous behavior
10. The promotion of safety through actions and instructions
Mission Statement
The Leadership Checklist
1.
2.
3.
4.
5.
6.
7.
8.
Accept and adopt the Baldrige criteria
Learn the Baldrige criteria
Set a grand vision
Determine key processes
Determine key stakeholders
Determine key stakeholder requirements
Set organizational goals
Establish key measures
9. Strategic planning
The Leadership Checklist
1.
2.
3.
4.
5.
6.
7.
8.
9.
Accept and adopt the Baldrige criteria
Learn the Baldrige criteria
Set a grand vision
Determine key processes
Determine key stakeholders
Determine key stakeholder requirements
Set organizational goals
Establish key measures
Strategic planning
10.Communication plan
The Leadership Checklist
1. Accept and adopt the Baldrige criteria
2. Learn the Baldrige criteria
3. Set a grand vision
4. Determine key processes
5. Determine key stakeholders
6. Determine key stakeholder requirements
7. Set organizational goals
8. Establish key measures
9. Strategic planning
10.Communication plan
11.Review results
12.Accountability
13.Legal, ethical and regulatory compliance
14.Identify key communities
15.Support key communities
EverytownUSA –
Community of Excellence
• Baldrige Performance Excellence Group
• You gotta join us!
America Needs Baldrige!
Larry Potterfield
Founder and CEO