SUCCESSFUL MODELS IN HEALTHCARE
DR.R.V.KARANJEKAR
EXCEUTIVE DIRECTOR GLOBAL HOSPITAL &
CEO GLOBAL HOSPITAL MUMBAI
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GLOBAL HOSPITAL MUMBAI
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WHY SUCCESSFUL?
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VISION
SPECIALITY MIX
CONSULTANTS ENGAGEMENT
LOCATION
INFRASRTUCTURE
STAFF AND ENVIRONMENT
STRATEGIC POLICIES & DEEP POCKETS
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VISION
• WHAT IS YOUR VISION ?
FININANCIAL SUCCESS
SOCIAL PRSETGE
CORPORATE SOCIAL RESPOSIBILITY
QUALITY ACADEMICS RESEARCH
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SPECIALITY MIX
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WHAT SPECIALITIES ?
WHY ONLY THOSE ?
WHAT SHOULD BE THE MIX ?
WHETHER YOU HAVE SKILLED PERSONEL ?
ARE PROVIDING INFRA FOR THAT?
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CONSULTANT’S ENGAGEMENT
• FULLTIME CONSULTANTS SALARIED/INCENTIVE
BASED
• VISITING CONSULTANTS FEE FOR SERVICES
• FREE SERVICES OF CONSULTANTS
ISSUES
FINANCIAL GROWTH
ENVIRONMENT AND INFRASTRUCTURE
PROFESSION AL SATISFACTION
LOYALTY
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LOCATION
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NEED TO STRICK THE BALANCE
IN THE THICK OF POPULATION
AWAY FROM IT WITH BEST INFRASTRUCTURE
ACCESSIBLE
GROWTH POTENTIAL
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INFRASTRUCTURE
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BEST FOR TODAY
BETTER THAN NEIGHBOUR?
SCOPE FOR FUTURE GROWTH
SHOULD ATTARACT TALANT
REASONABLE IN PRICING
IT & HIS
NEW FINANCIAL MODELS?????
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STAFF AND ENVIRONMENT
• REQUIRED SKILL SET
• CARRIER SCOPE ASPIRATIONS TO BE
FULFILLED
• COMFORT & GROWTH
• PROFESSIONAL SATISFACTION & PRIDE
• SERVICE QUALITY
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STATEGIC POLICIES & DEEP POCKETS
• SYSTEMS AND PROCESS
• REALISTIC SWOT ANALYSIS
• SHORT TERM AND LONG TERM GOALS &
TACTICS
• WITHSTAND THE UNCERTAINTIES
• COLLABORATIVE APPROCHES
• PLAN B == ALTERNATIVE PLAN
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Cost of Poor Quality
Waste
Testing
Costs
Hidden 65-75%
of Total Cost
Customer Returns
Rejects
Inspection Costs
Rework
Excessive
Overtime
Late Paperwork
Customer
Allowances
Pricing or
Premium Freight
Billing Errors
Costs
Incorrectly
Excessive Field
Completed
Excessive
Services Expenses Lack of Follow-up
Sales Order
on Current
Employee
Programs
Planning Delays
Turnover
Excess Inventory
Development
Cost
of Failed Product
Complaint
Handling
Overdue Receivables
Expediting
Costs
Unused
Capacity
Time with
Dissatisfied
Customer
Excessive
System
Costs
QUALITY
MOST IMPORTANT SINGLE FACTOR FOR
• PATIENT SATISFACTION
• IMAGE BUILDING & REPUTATION
MANAGEMENT
• BETTER FINANCIAL RESULTS
THIS ONLY CAN SUSTAIN OVER YEARS
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ACADEMICS & RESEARCH
• GROWTH THROUGH INNOVATION
• SUCCESS THROUGH ACADEMIC EXCELLENCE
• KEEP PACE WITH FAST CHANGING WORLD
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Swiss Cheese Model
INHERANT
POTENTIAL
ATTRIBUTE 1
UNFRUITFUL
EFFORTS
ATTRIBUTE 2
ATTRIBUTE 3
ATTRIBUTE 4
SUCCESS
TAKE HOME MESSAGE
• THERE IS NO MAGIC FORMULA
• NO ONE ATTRIBUTE IS RESPOSIBLE FOR
SUCCESS
• NO SINGLE MODEL IS SUCCESSFUL
• TODAYS SUCESSFUL MODEL MAY NOT BE SO
IN FUTURE
• CORE VALUES ONLY WILL YOU SUSTAINIBILITY
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TEMPTATION OF LOW HANGING FRUITS?
THANK YOU
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