PRICEONE PROCESSAMENTO LTDA
The PriceOne developed the first system of business management and
pricing for outsourcing companies in the segment and CONTACT CENTER
CALL CENTER and specializes in technical solutions for projects and
operations platforms and CONTACT CENTER CALL CENTER. See our
products on our www.pricing.com.br
Customer
Module Design and Prices
TRAFFIC – TELECOM – INFRASTRUCTURE - IT
MAINTENANCE SYSTEMS - DEVELOPMENT - WAGES
BENEFITS – ADMINISTRATION – TAXES - COST OF CAPITAL COMMISSIONS ON SALES – INDICATORS - MANAGEMENT REPORTS
PROFITABILITY
CONCERN WITH THE RETURNS AND RETURN ON CAPITAL IS THE CORE OF PRICING STRATEGY
OF CALL CENTER PRICE. IN ALL STAGES OF MEASURING A PROCESS YOU MAY RETURN
REQUIRED BY DESIGN BY MANY INDICATORS IN THE SAME MOMENT IN WHICH THE PROJECT
RESOURCES allocates a, AMENDING THE TERM OF THE CONTRACT, AMENDING THE
CONTRIBUTION MARGIN ETC
COMPOSTION VALUE
IRR
EBITDA
CURVES OF TRAFFIC X AGENTS
VPL PROJECT
ROI
TRAFFIC
SERVICE
LEVEL
SERVICE
PERIOD
DETERMINED
ESTIMATED
TRAFFIC
TRAFFIC
AUTOMATIC DISTRIBUTION OF AGENTS IN SERVICE AND DAY
SHIFT WORK FOR LESS COST OPTIMIZED RH
DIMENSIONING PREPARE
AGENTS FOR BETTER RELATIONSHIP TURN
Agents 24, 30 and 36 hours per week
PERIOD OF SERVICE
JOURNEY
INBOUND
A
OUTBOUND
WORK
SIZING
OF AGENTS AND SUPERVISORS
FINANCIAL PARAMETERS
PERIOD
RHHUMAN
RESOURCES
PRICE
OF ATTENDANCE
JOB
FORMATO DO
OUTSOURCING
TAXES
TERM
PROJECT
FINANCIAL CHARGES
PROFIT MARGIN
COMMISSIONSS
REMUNERATION
POLICY
Fixed and
variable
remuneration
SCHEME OF
WORK
INDIRECT WAGES
SOCIAL
BENEFITS
OTHER COSTS RH
OVERTIME
ADDITIONAL
NIGH
TREINING
TURN OVER
E FÉRIAS
TECHNOLOGY AND
INFRASTRUCTURE
SYSTEM
INFRAESTRUCTURE
INVESTMENTS
SPECIFIC
HARDWARE
USEFUL LIFE
DESCRIPTION OF
THE SOLUTION
VALUE INVESTING
DEPRECIATION
AMORTIZATION
COST OF IMPLEMENTATION
COST OF IMPLEMENTATION
TELECOM
INBOUND
OUTBOUND
LOCAL
0800
CONNECTION
INTERURBAN
DATA COMMUNICATION
Module Management Business and Financial
Prospects - Register - Briefing - Proposals - Follow UP - Consultations
Prospects - Register - Briefing - Proposals - Follow UP - Consultations
THESE AREAS SYSTEM MANAGERS TO ALLOW A PERMANENT FOLLOW UP
STEPS OF PRICING. IS IT POSSIBLE TO ATTACH BIDS, CONTRACTS, FOR
CALCULATING CHARTS AND OTHER DOCUMENTS TO THE SYSTEM, AS WELL AS
THE BASIS OF INFORMATION INQUIRIES FOR PROPOSALS AND CONTRACTS
BY CUSTOMER FOR PERIOD, BY STATUS OF THE PROPOSAL IN PREPARATION,
APPROVED, REFUSED, CONTRACTORS, CONTRACTS IN FORCE , CLOSED, DUE
ETC.
THERE IS ALSO A WORK FLOW WITH DIFFERENT LEVELS OF ACCESS TO THE
SYSTEM AND RESOURCES OF NOTICES BY E-MAIL USERS BETWEEN ITS USERS,
COMMERCIAL AND REQUEST FOR APPROVAL OF THE PROPOSAL.
REPORTS ARE DISPLAYED IN TEXTS AND GRAPHICS WAY, MEASURING ALLOW
A RETURN EXPECTED OF EACH PROPOSAL, AND DETAILS OF INVESTMENT
COST ITEM BY ITEM THE FUNDS ALLOCATED IN THE PROJECT
BENEFITS SYSTEM
A) Provides the commercial teams and areas of pricing, strategic information for knowledge
management value chain of the organization, facilitating the objectives of achieving
greater profitability in the projects;
B) significant reduction of costs with working hours of employees involved in the development
of projects and proposals;
C) The system can be operated by staff from various sectors of the organization without the
need for expertise in pricing;
D) Training for use of the system provides a strategic vision of the sales process, pricing and
profitability of the projects;
E) Customizable data by adding the cost structure of the organization;
F) Control over all cost items parameterized by eliminating failures in the process of price
formation;
G) Filing of information in the database, facilitating the control and management of
proposals;
H) Allocation needs of technological resources and infrastructure of the project;
I) Agility and reduction of time in service of more sophisticated solid RFPs and closing sales;
J) Management reports for control and audit of the project and contracts.
CONTACT US:
priceone@pricing.com.br