Ujjivan Financial Services
2011
Ujjivan in a snap shot
•Established in Bangalore in November 2005
•Serves 1.1 million customers in 20 states
•332 branches & 3800 employees
•Loans disbursed Rs.2489 Crores
•Loan outstanding Rs. 652 Crores
•Repayment Rate – 98.05%
•Number of loans disbursed in August: 103,000
•Number of repayments processed in August: 800,000
•Number of life insurance issued in August: 50,000
MFI’s Standard Loan Transactions
 Average Loan size : Rs.15,000
 This loan has to be acquired & serviced over a one year tenor
Acquisition & servicing on a weekly or monthly basis is done at
customer’s door-step on a person to person basis.
All transactions done in cash.
Maximum interest charged 26% p.a.: Interest revenue – Rs. 1840
Maximum operating expenses over one year of loan- Rs.850
Ujjivan’s Technology Infrastructure
• Banker’s Realm. Net Version - Core Banking System

Web based version which provides on line connectivity of
333 branches with centralized back end.

Requires access to credit bureau for credit approval

Allows for outsourcing of data entry to reduce cost
Future:
 Successfully piloted with Artoo, loan application processing &
transacting cash collections from the field using Android Devices.
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