eCommerce for Policing
Online Firearms & Explosives Licensing
Best Practice in Licensing Firearms for Live Quarry Shooting Conference
12 September 2013
The Firearms & Explosives Licensing Context
1. Protecting the public from foreseeable harm
2. Delivering a cost-effective solution to the tax
payer
3. Providing an excellent service for all involved
in the licensing process
eCommerce for Policing – the Offering
Any publicfacing
transaction
or
interaction
All Policing
Bodies in
England,
Wales,
Scotland and
Northern
Ireland
National
eCommerce
platform
Transacting and Interacting with the Public
National Solution through Voluntary Subscription
Phase 1
24 Forces
Scotland
Phase 2 (Expressions of Interest)
Northumberland
15 Forces + Scotland
Durham
Cumbria
Cleveland
North Yorkshire
Phase 3 (Watching Brief)
Lancs
GMP
Mersey
4 Forces
W.
York
Cheshire
North
Wales
Humber
-side
S.
York
Derby Notts
Lincs
Staff
Norfolk
Leics
W. Mid
Dyfed
West
Mercia
South Gwent
Wales
Gloucs
Avon &
Somerset
Devon &
Cornwall
War
Dorset
North
ants
Cambs
Suffolk
Beds
Thames
Valley
Wilts
Herts
Met
Surrey
Hants
Sussex
Essex
City of London
Kent
eCommerce for Policing – the Solution
Portal
Web
Authentication
Messaging
Payments
Hub
Integration Adapter (ESB)
e.g.
National Police
Systems
National Police
Systems
Phase 1
Phase 2
Phase TBC
Integration Adapter
Integration Adapter
Integration Adapter
Local Force Systems
Local Force Systems
Local Force Systems
Forces
Emulating the Best of Online Retail
eCommerce for Policing – Firearms & Explosives Licensing Process Scope
Grants
Renewals
Changes & Enquiries
Management
Processes
• Grant Firearm, Shotgun,
Coterminous Certificate
• Renew Firearm, Shotgun,
Coterminous Certificate
• Manage Variations
• Send Renewal Reminder
• Grant Registered Firearm
Dealer Certificate
• Change of Address
• Management Reporting
• Renew Registered
Firearm Dealer
Certificate
• Change Personal Details
• Renew Club Firearm
Certificate
• Replacement Certificate
• Grant Club Firearm
Certificate
• Grant Explosives
Certificate
• Grant Visitor Firearm /
Shotgun Permit
• Issue Exemption under
Section 11(6) Letter (Clay
Shoot)
• Grant European Firearms
Pass
• Grant Temporary Firearm
/ Shotgun Permit
• Grant Auctioneer Firearm
/ Shotgun Permit
• Renew Explosives
Certificate
• Re-issue Exemption under
Section 11(6) Letter (Clay
Shoot)
• Renew European Firearms
Pass
• Weapon Transfers
• General Enquiries
eCommerce for Policing – the Benefits
• Improved Customer Service
– Increased public access to police
services
– Introduction of customer ‘selfservice’
– Faster fulfilment times
– Automated progress emails / SMS
to members of the public
• Service Transformation
– Facilitates the roll-out of standardised, optimised processes
– Facilitates shared services and processing hubs
eCommerce for Policing – the Benefits
• Increased Operational Efficiency and Effectiveness
– Real-time updates and searches improve intelligence and analysis
– Less time spent on admin tasks = more time for value adding tasks
– Mobile friendly solution allows field staff to respond more quickly
and remain out in the field
– Improved data quality
– MI facilitates performance management
• Efficiency Savings
– Reduction in costly face-to-face or telephone-based enquiries
– Reduced admin costs through eliminating unnecessary manual
tasks, re-keying and duplication
– Online payments speed up the process, reduce cost of handling
cheques and paper money and make life easier for the customer
Solution Design Approach
Home Office
& Operational Policing Board
Programme Board
National
Programme
Manager
Link to existing
governance
and control
structures
Link to ACPO
Futures &
College of
Policing
Business Lead
Business Lead
Phase 1 – Firearms
Licensing
Phase 1 – Online
Payments
Hampshire
Leicestershire
Business Lead
Business Lead
Phase 2 - Contact
Management /
Witness Appeals
Surrey & Sussex
Phase 2 –
Information
Disclosure
ACRO
Business Lead
Business Lead
Phase 2 – Traffic &
Speed Related
Phase 2 – Social
Media
Dorset
TBC
National
User Group
Home Office
NFLMS
PNC Services
Contractual
National
Accreditation
Manager
Lead Authority
(Chair)
Programme
Director
PCC
Representative
Solution
Supplier
Service
Provider
Technology User
Group Lead
Security User
Group Lead
Programme User Groups
Business
HR & Comms
Technology
Security
Service
Management
Team
Solution Design Phases
Analysis
Business
Design
Technical
Design
Detailed
Specification
Input from:
• Business User Group (BUG)
• Customers (e.g. through BASC and BSSC)
Input from:
• Technology User Group (TUG)
• Security User Group (SUG)
Outputs include:
• Process flows
• Business rules
• Sample screen designs
• Forms and templates
• Text for screen messages, FAQs, Help, etc
• Welsh language version
Outputs include:
• Solution Architecture Document
• API Integration Design and Environment
Configuration for each national system
• API Integration Design and Environment
Configuration for each local force system
• Configuration data
Indicative Timeline
Analysis
When?
Design
Build &Test
UAT & Pilot
National
Roll Out
Aug – Dec 2012
Jan – Oct 2013
* Oct 2013 – Mar
2014
* Spring –
Autumn 2014
* From Autumn
2014
Complete
In Progress
Not Started
Not Started
Not Started
•Business
Processes –
publication,
review &
feedback,
signoff
•Technical design
– as above
•User Interface
design
•Welsh language
version
•Environments
build
•Core solution
build
•National
integrations
•Local
integrations
•Technical
testing
•Security testing
•User Acceptance
Testing
•Business
Readiness, e.g.
Training
•6 month pilot of
5 forces:
Hampshire,
North Yorkshire,
Staffordshire,
Surrey, Wiltshire
•Pilot review and
refinement of
solution and
processes
•Roll out to
remaining 19
Phase 1 forces
PNC Services, NFLMS
Team / IPL, Solution
Supplier, Service
Provider,
Security Experts,
Project Team
Customers, Pilot
Forces, PNC Services,
NFLMS Team / IPL,
Solution Supplier,
Service Provider,
Security Experts,
Project Team
•Scoping
Activity? •Vision – “New
Ways of
Working”
•“As Is” Process
Mapping
•IT and Security
Considerations
Who?
* subject to change
BUG, TUG, SUG,
Project Team
Solution Supplier,
Service Provider
User & Working
Groups, Customers,
Participating Forces,
Welsh Early Adopters,
Project Team,
Solution Supplier,
Service Provider
Participating Forces,
Solution Supplier,
Service Provider,
Project Team
Q&A
Thank you