Hiring, Retaining,
& Accommodating
Workers with Disabilities
Best Practices
Michelle Maybaum, Sr. Director, Employee Relations
Agenda
About Qualcomm
Recruiting
 Partnerships
 College
 Wounded Warriors
Retention
 Onboarding
Awareness
Accommodations
Requests
Tracking
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Qualcomm: Leader in Wireless Technologies
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About Qualcomm
27,000+
65%
Engineers
Employees
40+
200+
Countries
Locations Worldwide
4
Recruiting
Recruiting: Partnerships
Direct Employers Association
 www.directemployer.org
Department of Rehabilitation
One-Stop Employment Centers
US Business Leadership Network (USBLN) and Local Chapters
 www.usbln.org
Local Resources
 San Diego Committee on the Employment of People with Disabilities
 Jobtoberfest job fair
 Partnerships with Industry *5 year celebration*
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Recruiting: College Students
Internships
 Career Opportunities for Students with Disabilities (COSD)
 www.cosdonline.org
Mentoring Day
 American Association of People with Disabilities (AAPD)
 www.aapd.com
Targeted Recruiting
Career Services vs. Disabled Student Services
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Recruiting: Wounded Warriors
Qualcomm Corporate Integration Program
 8-10 week paid work experience
 Mil-Vet mentors
 Training
 Elevator speech, resume writing, mock interviews
 www.woundedwarriorproject.org
 Cmdr. George J. Byrd III - george.byrd@navy.mil
Army PaYS Program
 Guaranteed opportunities for the transitioning soldier to interview after their service
 www.armypays.com
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Retention
Retention: Onboarding
Diversity/Disability Information on Careers Website
Accommodation requests on-line
 Application/hiring process
 Prior to start date
Automatic e-mail when employee designates “disability” or “veteran”
 Employee Resource Groups (ERG)
 How to request accommodation
 Resources for employees with disabilities and veterans
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Retention: Awareness
Disability Mentoring Day
Day-In-A-Chair
Technology Showcase
Career Connections for Youth
Service Animals in Training
Bring your Child to Work Day
Qlife Resource Fair
Resource Website
Guest Speakers
Training
Volunteer Events
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Accommodations
Accommodations: Requests
Identify where employees may request accommodation
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

Managers
Human Resources (generalist, staffing, employee relations)
Facilities
IT
LOA/Work Comp Administrators
Safety/Ergonomics Requests
On-Line requests – *NEW*
Develop Processes
Provide Training
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Accommodations: Tracking
When requests are made
What accommodations are made
Associated costs
Temporary or on-going
Automatic reminders
Follow-up
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Thoughts from Qualcomm Employees
“I felt a bit overwhelmed as I was
applying for jobs and getting very few
responses. I completed a transition
program prior to my separation from
the military, but I still lacked the skills
necessary to find a job. Through this
program I was not only able to develop
my technical skills, but also the
professional skills needed to succeed
in the corporate environment. After
completing the program, I feel like I am
not only capable of finding a good
position within my industry, but I feel
capable of finding the best job for me
to work to my full potential.
Qualcomm and the QCIP – Warriors
program is an excellent blueprint for
many other companies to follow.“
“Qualcomm’s support of programs like
‘Day in a Chair’ and the “Career
Connections for Youth’ help raise
awareness of the daily challenges faced
by those with a disability. But more
importantly, these programs show that
individuals with disabilities can be
productive members of the workforce.”
--Daniel, Staff Engineer
--Louis, Support Engineer
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Thank you
Michelle Maybaum
mmaybaum@qualcomm.com
858-651-4338
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