Building Partnerships for Logistics Delivery
DHL Global Forwarding – Aid & Relief Services
Aid and International Development Forum 2011, Washington DC
DELIVERING HOPE IN TIMES OF NEED
Partnerships in Logistics
“We are committed to getting supplies on the ground in the immediate
aftermath following a disaster and DHL Global Forwarding makes this
happen for us – wherever in the world, whatever the conditions and no
matter how much we ship.”
SHARED OBJECTIVES
TRUST
KNOWLEDGE TRANSFER
LETS MAKE A DIFFERENCE TOGETHER
Aid and Relief Services
Page
2
Good Logistics is Critical
Logistics partnerships are about……
Building trust and respect
Preparing & planning together
Sharing information & knowledge
Defining communication channels
Sharing common goals and objectives
Aligning systems and disaster response tools
Focusing on core logistics competencies & mastery
Creating familiarity between people, products & processes
Aid and Relief Services
Page
3
DHL - Aid & Relief Services (ARS)
 Specialist industry gateway
integrating global DHL network.
 Dedicated, experienced staff
located in strategic points globally.
 Flexible and tailor made end to
end supply chain solutions.
 Long term commitment and
investment to the industry.
 Existing customers include key
industry suppliers.
 Global market presence and
expertise in critical locations.
HELPING YOU SAVE MORE LIVES
Aid and Relief Services
Page
4
DHL Product Portfolio
Our customers’ logistics
requirements can be met under one roof
International
Air Freight
No. 1 airfreight
operator worldwide
 Global Buying
Power
 EDI linkage with
Airlines and
Customs

International
Ocean Freight


NVOCC Liabilities
Own CFS,
customers
declaration,
trucking service
in major
commercial cities
Domestic
Air Freight
Fully Licensed
Partnership with
core carriers
 Sophisticated
service portfolio
 High security
standard


Warehousing
Transport Related
Hub Operation
 Transport
Management
 Integrated Value
Add Solutions
 Trading, House
Hold Removal

Industry
Project
and
Chartering
Vendor
Consolidation
Management
Programs
Value Added
Programs
 Vendor
Management
 Container Load
Program

Project freight
forwarding and
logistics
 Vessel chartering
 Marine service
 Factory
Relocation

One-Stop-Shop
End-to-End Supply Chain Visibility
Aid and Relief Services
Page
5
Aid & Relief – Key Global Contacts
aid@dhl.com
Global
John Brough
john.brough@dhl.com
Europe
Nick Murdoch
nick.murdoch@dhl.com
Americas
Marco Quiros
marco.quiros@dhl.com
USA & Canada
Valerie Severe
valerie.severe@dhl.com
Asia Pacific
Kirawan Zeiswar
k.zeiswar@dhl.com
Scandinavia
Kim Sonderby Hansen
kim.s.hansen@dhl.com
United Kingdom
Doug Choyce
doug.choyce@dhl.com
Benelux
Raymond De Ruyetter
raymond.deruytter@dhl.com
Middle East
Claudia Tiefenbacher
claudia.tiefenbacher@dhl.com
Africa
Massar Diop
massar.diop@dhl.com
Aid and Relief Services
Page
6
THANK YOU FOR YOUR INTEREST AND TIME
Aid and Relief Services
Page
7