On-site or as a service:
E&I is easy to implement
Payment enquiries challenges
Save
costs
Only 5% automated
Labour intensive
Comply
with
regulation
Growing volumes
due to FAFT SR7
Reduce
risk
Payments under
investigation
Improve
customer
service
Long turn-around time
No transparency on
enquiry status
E&I is easy to implement
On-site
Manual message creation
 Alliance Messenger
Case
Management
application
Case management application
 Easy E&I from SWIFT
 Choice from SWIFTReady vendors
E&I as a service
• Connected via service bureau
• No own case management application
• Low enquiry volumes
=> Choice from service bureaux
Case
Management
application
Service bureau
An E&I solution for everyone
E&I application providers
2010 planned :
2011 planned :
E&I service bureaus
Take the opportunity to
visit them at Sibos!
4
Exceptions and Investigations
Customer viewpoint
• BNY Mellon
Mr. Jeremy Phelps, Lead Business Systems Analyst
– Global Operations
• Abanka
Mr. Stefan Volk, Director Interbank Relations
• Sloval Guarantee and Development Bank
represented by Digital Systems
Mr. Peter Hasko, Chief Sales Officer
BNY Mellon
In –house implementation of E&I
Mr. Jeremy Phelps
Agenda
I.
Operational Statistics
II. Decision / Project Details
III. E&I Process
IV. Benefits / Lessons Learned
V. Future Initiatives
Operational Statistics
• Payments and inquiries processed in several
locations globally
• Over 450 employees dedicated to funds transfer
• 165,000+ payments processed daily
• 4th largest FED/CHIPS participant by volume
• 3,000+ inquiries processed daily
• Automation of 10 – 20 % inquiry volume
• 6th largest shareholder on SWIFT
• Network of 2,000 correspondent banks in 100+
markets
Decision / Project Details
Built on existing CRM inquiry application
• Drivers
– Cost
– Time
– Ease of use
– Existing technology
Project timeline (1 year duration)
• 2 months to establish requirements
• 3 months to design
• 3 months to build
• 4 months to test and implement
E&I Process
E&I Bank or
Corporate
SWIFT E&I Message
Inbound E&I message
• Translates inbound XML into tag-based format
• System determines if message (or case) can be
automated
BNY Mellon
XML Message
– Converts outbound message if necessary
• Message is transformed into user-friendly
attachment to case
Middleware – XML
Translator
Translated Message
Inbound non-E&I message
• System determines appropriate action and
checks outbound party for E&I eligibility
CRM
Application
– System uses information from inbound
message to automate outbound E&I
Outbound E&I
Message
SWIFT FIN or
Other
Outbound
Message
Types
Benefits / Lessons Learned
• E&I will help increase the amount of qualifying
STP cases
• STP messages are more concise
(less ambiguity)
• Overall case processing time is reduced
• Reduced staff training time (E&I vs. FIN)
• Provides a facility to handle newly defined
global compliance standards (FATF SRVII)
• Prepare a training program and material before
implementation
• Utilize the expertise of business partners for
“best practice”, testing, and implementation
advice
– E&I Task Force
– www.swiftcommunity.net
E&I Future Initiatives
• Phase III Completion – Work to automate more
difficult E&I workflows
• Continue to be active members of the E&I
community and Task Force
• Work with both clients and partners to
encourage industry uptake
• Share our experience with others
For questions about this
presentation please contact:
jeremy.phelps@bnymellon.com
E&I implementation with Easy E&I
Mr. Stefan Volk
www.abanka.si
About Abanka
• 1955: Foundation of Abanka as
subsidiary of Jugobanka
• 1989: Independent bank – Abanka
• 2008: Listed on Ljubljana Stock Exchange
• Universal Banking
• Network of 41 branches in Slovenia
• 3th largest bank in Slovenia with
8.9% market share
• Euromoney award 2010
• The Banker award 2009
• 1991: Constitution of the Republic of Slovenia
• 2004 : Member of EU
• 2007 : Adoption of EUR currency
Operational aspects of E&I project
Some figures
• 250 payment enquiries per month
• Processing channels: structured and
unstructured MTs (n95,n96,n92, n99),
e-mails, fax
Challenges & wishes
•
•
•
•
•
Heavy manual processing
No dedicated resources
No existing investigations system
Wish for short time-to-market
Bank strategy to remain at forefront of
technological modernisation and
rationalisation
Easy E&I
Easy E&I
“Extended”
Payment
application
“Off the shelf”
Case management
application
Payments
messages
SWIFT
Alliance
Access/Entry
• All “off the shelf” features
• Integrates with Alliance Access / Entry
• Retrieves underlying payment
from payment application
• Off-the-shelf case management functionalities
and embedded intuitive workflows
• Multiple BICs and subsidiaries
• Handles MT and MX messages
Inquiry
messages
(MT, MX)
• Powerful search engine
• Secure, role base access
• Multi-user
Abanka choose for Easy E&I Off-the-shelf
E&I project experience & timeline
July 2009
Aug. 2009
Sept. 2009
Oct. 2009
Nov. 2009
Dec. 2009
2010
Go live with E&I
Decision to
participate in
Easy E&I pilot
Sign-up for Easy E&I
(incl. Access to E&I and
Expertus application
Download of
Easy E&I
application
Start counterparty
testing with BNY
Mellon
Integration with
Alliance Access
application
Set up Pilot Project Group (PPG)
within Abanka: 4 staff members
headed Ms Natalija Šega, Head of
Payments
Internal testing
End successful
counterparty
testing
Abanka became first
Easy E&I adopter, in
May 2010!
E&I benefits for Abanka
• Centralised evidence of investigations, providing a proper audit trail
• Increase in operational efficiency
– Easy and direct access to full investigation case information instead
of time consuming paper document retrieval
– Unified way of solving investigations across departments
– Possibility of duplicate cases eliminated
• Enhanced customer service thanks to faster enquiries resolution
• Cost savings
– Better use of time of highly qualified workers
– Reduction of paper and other communication channels
• Environmental benefit
– Paper reduction
Concluding remarks
• Through the pilot experience, Abanka was able to evaluate all
parameters of Easy E&I offering
– Economical aspect
– Response time
– User friendliness
– Suitability within our business environment
• Abanka is an active supporter and promoter of Easy E&I
– Presented in SWIFT user communities in Romania, Albania,
Macedonia and Bosnia Hercegovina
Contact Abanka to learn more about Easy E&I
and our experience
Contact details
E&I pilot team
Natalija Šega, team leader
tel.: +386 1 47 18 314
e-mail: natalija.sega@abanka.si
Nataša Klepec, E&I specialist
tel.: +386 1 47 18 309
e -mail: natasa.klepec@abanka.si
Grega Zadnik, SWIFT manager
tel.: +386 1 47 18 557
e-mail: grega.zadnik@abanka.si
Sead Duračković, IT technical expert
tel.: +386 1 47 18 507
e-mail: sead-durackovic@abanka.si
Interbank Relations
Štefan Volk, Director of Interbank
Relations
tel.: +386 1 47 18 435
e-mail: stefan.volk@abanka..si
Žiga Žerjal, Relationship Manager
tel.: +386 1 47 18 433
e-mail: ziga.zerjal@abanka.si
Slovak Guarantee and
Development Bank
E&I implementation via a service bureau
Mr. Peter Hasko
About SZRB and Digital Systems
Slovak Guarantee and
Development Bank (SZRB)
Digital Systems
• State-owned bank in Slovakia
• Focused on development small and
medium sized businesses in Slovakia
• Supports towns, municipalities,
corporates etc.
• A SWIFT Service Bureau providing
SWIFT connectivity and SWIFT
products and services such as
“Software as a Service” to banks and
financial institutions
•
• Provides E&I solution for SZRB via its’
SWIFT Service Bureau
A small bank with
– ca. 200 payments per month
– 2-5 investigations per month
• January 2010 started deposit products for
their corporate clients expecting increase
of investigations
• Visit us at our stand A721 to get more
information regarding E&I and other
solutions running in our SWIFT Service
Bureau
Investigations profile of SZRB
•
•
•
•
Small number of investigations
Limited resources
Expecting increase in investigations from corporates
Looking to automate processes in a clear, transparent
and cost-effective way
• Already connected to SWIFT network via Digital Systems
service bureau, which offers E&I service
Obvious choice for SZRB to sign-up for the
E&I service offered by their service bureau
Implementation set-up
BIS
Payments
Service Bureau
MX
SAP
E&I
Messaging
Interface
Case Management
System
MT
Messaging
E&I offering of Digital Systems includes access to
•
•
•
•
Case management system MSIT- EXIN
To the bank’s own payments archive
To e-mails, faxes, SAP, AML system
Any bank information system
Benefits of « E&I via Service Bureau » for SZRB
• Adopt E&I in very short timeframe – up to 4 weeks
• Minimal upfront investment
• No maintenance of an own investigation system
• Central investigations hub and integration with all the bank’s
back-office systems allowing any investigator/ department to easily
access all investigation cases and related information in one central
point
• Very cost effective solution
“Our major challenge was to centralise all our payments investigations
with one central investigation hub.”
Jozef Galis
Director of the Accounting and Reporting Section at SZRB
Concluding remarks
By using E&I SZRB:
• Can rapidly respond to customer enquiries
• Obtained increased operational efficiency of its staff and
procedures
• Added a competitive advantage to its offering for corporates
• Was able to centralise all investigations to provide a clear audit
trail
Contact details
SRZB
Peter Paprskar – Director of
information systems
Tel: +421 2 572 92 178
E-mail: peter.paprskar@szrb.sk
Jozef Galis – Director of the
accounting and Reporting Section
Tel.: +421 2 572 92 644
E-mail: jozef.galis@szrb.sk
Digital Systems
(Sibos A721)
Radoslav Hromy – Account Manager
Tel: +421 2 634 525 37
E-mail: rhromy@digitalsystems.eu
Peter Hasko – Head of Sales
Tel: +421 2 634 525 37
E-mail: phasko@digitalsystems.eu
Questions &Answers