Business and Strategic Overview
Tim Bradlee – Sales Director, PacNW
December 13th, 2012
Proprietary and confidential and subject to a NDA
Avaya: Strong, Stable and Growing
$5.547 billion
Revenue in 2011; #442 of the Fortune
500
New HQ in Silicon Valley
100 million+
IP Telephony lines shipped
17,534
Employees in 54 Countries
400k+
Customers, including
more than 90% of Fortune
500®
32
Global delivery support centers
with $164M inventory across 11
countries
60
New products & releases since
30M+
SMB users worldwide. >50%
nearest competitor
5,600
Approx. number of patents/pending.
#114 of overall top patent holders
17,500+
DevConnect member companies
10,800 Partners
driving $1.3B revenue FY12 YTD
Changing the company from the inside…
EXECUTIVE COUNCIL
PIERRE-PAUL
ALLARD
Corp. Strategy and
Development
GARY
BARNETT
Collaboration
Infrastructure
JERRY
GLEMBOCKI
Quality
MARC
RANDALL
Networking
MIKE
RUNDA
Avaya Client
Services
BUSINESS LEADERSHIP
MARK
MONDAY
Product Mgmt,
Endpoints
DAVID
GURLÉ
Corporate
Strategy
SHMUEL
SHAFFER
R&D, Contact
Center
JAKE
CHACKO
Solutions
Engineering
SHEILA
CARSON
ECS
Finance
KARL
SODERLUND
Americas
Channel Ops
PHIL
GRAHAM
UC Endpoint
Engineering
TODD
JOHNSTONE
Global Sales
Operations
Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy
TROY
TRENCHARD
VP/GM, UC
Applications
ALAN
HASE
Wireless
Networking
SANDY
DEVINE
Professional
Services
CHRISTINE
VIERA
Product Mgmt,
Contact Center
3
Growing Product Investment
R&D ($M)
Recent Acquisitions
R&D as % of Product Revenue
FY2011
17%
• HD audio collaboration, desktop to conf. room
• Web & video conferencing
14%
• Speech analytics, audio data mining
Pending
• Videoconferencing & telepresence
over IP and wireless networks
Note: Avaya product revenue excludes rental and AFS revenue
• Session border controller, security apps
strengthen Avaya’s UC portfolio
Value
Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy
4
Gartner Magic Quadrant for Contact
Center Infrastructure, Worldwide
Magic Quadrant for
Contact Center Infrastructure, WW
Drew Kraus, Geoff Johnson, Steve Blood
June, 2012
Full report available at:
http://www.gartner.com/reprints/avaya-vol8?id=11B5HWWN&ct=120629&st=sb
Gartner does not endorse any vendor, product or service
depicted in its research publications, and does not advise
technology users to select only those vendors with the
highest ratings. Gartner research publications consist of the
opinions of Gartner's research organization and should not
be construed as statements of fact. Gartner disclaims all
warranties, expressed or implied, with respect to this
research, including any warranties of merchantability or
fitness for a particular purpose
This graphic was published by Gartner, Inc. as part of a
larger research document and should be evaluated in the
context of the entire document. The Gartner document is
available upon request from Avaya.
6
Industry Shifts:
Is Avaya different from other vendors?
Leading Through Major Industry Transitions
Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy
8
Changing conversations with our customers
Context-Aware
Mobile
Set
presence
information
Manage multiple
calls, just like in the
office
Social
Manage contacts,
call log & IMs
Jay Roberts
The expensive new Onyx guitar that I bought
at Midwest just last week is already warped!
Quic
kly
find
all
your
cont
acts
May 6 at 10:32am Like Comment
Midwest
Select
communication
modes
Hey Jay, we’re sorry we hit a low note
with you. We’d like to help, please click
http://bit.ly/iMRgWZ to connect with us
live. Thank you!
Launch
email from
history or
contact fan
May 6 at 10:33am
Video
Virtual
2 people
Accelerate Adoption
User Consumption Models
On-Prem SIP-Enabled Releases
AOS Managed Services
$M
AOS TCV Closed ($M)
Where we are
• #1 NA UC Managed Services
with 24% share
• Over 2.9 M users
• Over 285,000 CC agents
• Over 1M Ethernet ports
• Over 800 Video conference
rooms and devices
$300
$250
$200
$150
$100
$50
$0
1H'11
2H'11
1H'12
Momentum
• Fastest growing business
• Strong bookings in all regions
Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy
Cloud Offerings
2H FY12
AvayaLive
Connect
GA
Avaya Notification
Services (Hosted)
AvayaLive
Engage
CCaaS
Aurix - Cloud
Based Analytics
UCaaS
Roadmap
• AvayaLive Connect
and ANS (Hosted)
target 2H FY12
• Aura based CCaaS
and UCaaS - early
customer validation
in progress with
• 2 EMEA partners
• 3 US partners
10
Thank you
Tim Bradlee
Director of Sales