Copyright of Tata Motors. Not for circulation TATA GROUP Founded in 1868, India’s largest & most respected Business Group Diverse businesses in 7 sectors & Operations in over 80 countries Products & services exported to 85 countries Group Revenue FY 2010 – Rs 319,534 Cr / $67.4 bn International Income - 57% of Group revenue Largest employer in private sector – over 395,000 employees Copyright of Tata Motors. Not for circulation Industry Pioneers 1902 Taj Palace Hotel- Luxury hotels 1907 Tata Steel- Asia’s First Steel Plant 1910 Tata Power- Hydro Power 1932 Tata Airlines- Civil Aviation 1968 Tata Consultancy Services- Software 1998 Tata Motors- India’s first indigenous car Industrial Practices Firsts 1912 Eight hour working day 1915 Free Medical aid 1917 Schooling facilities for Children 1920 Leave with pay, workers’ PF Scheme Copyright of Tata Motors. Not for circulation 7 Business Sectors Tata Motors Copyright of Tata Motors. Not for circulation TATA MOTORS Established in 1945, India’s largest automobile company Revenue Rs 123,133 cr in 2010-11 Leadership position in Commercial Vehicles Global no. 3 in M&HCV Trucks, 2 in Buses No. 3 in Passenger Car Vehicles in India Jaguar Land Rover part of portfolio Over 5.9 million vehicles on Indian Roads Strong Subsidiaries / Associates - Tata Daewoo, Hispano, Telcon, Tata Technologies, European Technical Centre in UK and Tata Motors Thailand Copyright of Tata Motors. Not for circulation Product Range : A Vehicle for Every Need Passenger Car Business Unit (PCBU) Passenger Cars Utility Vehicles Commercial Vehicles Business Unit (CVBU) Goods transportation Passenger transportation Copyright of Tata Motors. Not for circulation Copyright of Tata Motors. Not for circulation Copyright of Tata Motors. Not for circulation Who are we.. Key Mile Stone Increase in Volumes Revenue in million US$ Turnaround Aug 1993 1983 Land identified by Late Mr. S Moolgaonkar 1994 1997 Phase -1 – Start up 20-Oct92 - 1st vehicle Model LP 1210 / 52 (MCV BUS) rolled out Nov’94 Crown & Pinion Prodn started (Parts Business) Peak Production in 90’s achieved Domestic Growth International Growth 2000 2001 2005 2006 Phase -2 – Bus Focus Phase -3 – New Generation Buses & Trucks Mar’01 CNG Chassis rolled out Mar’05 - Low floor bus launched Feb’02 - RE Bus rolled out July’05 - OHSAS 18001 Aug’05 - ERC April’02 – FBV Business started Dec ’03 Certification of ISO 14001 & TS 16949 Oct ’04 - Ace Gear Box launched 2007 2008 2009 2010 2011 Set-up Dec’05 - HCBS prototype May’06 - Expansion Project initiated Nov’06 - Zero PPM in ACE Gear Box Feb’07 - 100000th Ace Gear Box Mar’07 - 100th Module– Integral Buses Sep’07 - TMML DTC Bus unveiled Oct’07 - 200000th Vehicle Jan’08 100th DTC Vehicle Nov’08 - 1st tender for DTC Buses completed Dec’08 – IMEA Gold Award April’09 - OHSAS 18001:2007 certification May’09 – Eastern Complex Prodn commenced June’09 – NABL Accreditation Nov’09 – CII Energy efficient award Dec’08 - The Trial run of BIW Shop Copyright of Tata Motors. Not for circulation Global Market presence Different customer preferences Different stages of market maturity Different cultures Different time zones Different regulations Copyright of Tata Motors. Not for circulation Global Manufacturing Base India Jamshedpur – Commercial Vehicles Pune – Commercial and Passenger Vehicles Lucknow – Commercial Vehicles Pantnagar – Commercial Vehicles Sanand – Tata Nano Dharwad – Buses Overseas South Korea –Heavy and Medium Trucks Spain – High Capacity Buses Decisions on setting up plants and where to make what products Morocco – High Capacity Buses Thailand – Pickup trucks UK – Jaguar Land Rover Copyright of Tata Motors. Not for circulation Global Vendor Base Zf Voith Allision Parker TACO RGBBrazil Increased No of vendors Global Sourcing Uniformity for bidding (e-bidding, RFQ preparation) Different regulations across countries Periodic up-dation of standards are necessary Copyright of Tata Motors. Not for circulation Current Indian Market Scenario Individual of Customer preferences Changing Customer Preferences – In Trucks SE 1613 Chassis LPT 2515/3118 Fully built Scenario Before FY 2000 Scenario 2000-07 TML was supplying Truck chassis TML started supplying multi axle vehicle for more pay load & Body built with various options Brief Technical Specifications – Brief Technical Specifications – 130 BHP Engine, Leaf spring suspension, Synchromesh Gear Box, Rigid front axle, Rear Live axle, Semi forward cabin design 150/180 BHP Engine, Leaf spring suspension, Synchromesh Gear Box, Rigid front axle, Rear Live axle, Multi axle with more loading capacity and in fully build condition with various options Customer preferences changed from low to High engine Horse power along with load carrying capacity distribution to low & high capacity 4018TC/3518TC Scenario 2007 Onwards TML started supplying Less & high loading capacity Brief Technical Specifications – ACE : Up to 1 Ton loading Capacity HCV : 180 BHP Engine, Leaf spring suspension, Synchromesh Gear Box, Rigid front axle, Rear Live axle, More no of axles with more loading capacity and in fully build condition with various options Copyright of Tata Motors. Not for circulation Current Indian Market Scenario Customer preferences Changing Customer Preferences – In Buses LP 1512 TC Chassis LP 1512 TC Bus 1612/1618 RE Bus 1623CGL /1624 TC Before FY 2000 Scenario 2000-07 2007 Onwards 2009 Onwards TML was supplying only chassis for buses TML started supplying Customized Body built buses TML started Low Floor & Rear Engine Buses TML started Luxury Coach RE Buses with high end Technology Brief Specifications – Brief Specifications – Brief Specifications – Brief Specifications – 120 BHP Engine, Leaf spring suspension, Synchromesh Gear Box, Rigid front axle, Rear Live axle 120 BHP Engine, Leaf spring suspension, Synchromesh Gear Box, Rigid front axle, Rear Live axle, Standard body building AC & Non AC 120/ 180 BHP Engine, Pneumatic Suspension, Independent suspension, Auto Transmission, AC & NON AC, Low floor, 240/230 BHP Engine, Pneumatic Suspension, Kneeling mechanism with Independent suspension, Auto Transmission, AC & NON AC Saloon , Low floor & Ultra low floor, Multiplexing advanced W/H, Fuel Options– Diesel/CNG, Advanced seating Comfort and Features equipped with high end Technology Customer preferences changed from low to High Passenger comfort& Capacity along with Rear Engine, Pneumatic Suspension, Low Floor, AC Saloon, Seating Comfort & Advanced Technical features which are already available in European Market Copyright of Tata Motors. Not for circulation Complexity Manpower Regulations Vendors Complexity New Markets & Geographies Customer requirements Copyright of Tata Motors. Not for circulation Inefficiency Chaos Complexity Growth Copyright of Tata Motors. Not for circulation How Standards help Standards Standards Copyright of Tata Motors. Not for circulation Copyright of Tata Motors. Not for circulation Organisational Pyramid for System and Process Management Copyright of Tata Motors. Not for circulation Strategy Level Copyright of Tata Motors. Not for circulation Strategy Level Copyright of Tata Motors. Not for circulation Leadership Strategy Level Leadership system Copyright of Tata Motors. Not for circulation System & Process Level Copyright of Tata Motors. Not for circulation System & Process Level Copyright of Tata Motors. Not for circulation System & Process Level Copyright of Tata Motors. Not for circulation System & Process Level Copyright of Tata Motors. Not for circulation System & Process Level Copyright of Tata Motors. Not for circulation System & Process Level Copyright of Tata Motors. Not for circulation System & Process Level Copyright of Tata Motors. Not for circulation System & Process Level Six Sigma SPC Kaizen Why Why Analysis CFT DOE Quality Circles Copyright of Tata Motors. Not for circulation Implementation Level Copyright of Tata Motors. Not for circulation Implementation-Product Copyright of Tata Motors. Not for circulation Implementation -Product Copyright of Tata Motors. Not for circulation Implementation-Process Copyright of Tata Motors. Not for circulation Implementation-Process Copyright of Tata Motors. Not for circulation Implementation: Process SOP depicting the OCP for handling and storage of Diesel, Paint and Thinner Copyright of Tata Motors. Not for circulation Implementation- Process SA8000 is an international standard for improving working conditions around the world. It is based on international human right instruments and ILO conventions. Tata Motors Lucknow is going for SA 8000 - 2008 Accreditation Program. ØSA 8000 is a global standard for improving working conditions around the world. ØStandard and verification is compliance based, creditable, comprehensive and efficient tool for improving workplace. ØSA 8000 is First auditable international standard on workers' rights, it provides definitions and parameters to ensure conformance to universal human rights. Copyright of Tata Motors. Not for circulation Copyright of Tata Motors. Not for circulation Who are we.. Results Key Mile Stone 2008- Frost & Sullivan –Indian Manufacturing Excellence (IMEA) Gold 2009 - Confederation of India Industries (CII) Energy Efficient unit award 2010 – Rajiv Gandhi National Quality Award for 2009 under “Best in All” category Revenue in million US$ Turnaround Aug 1993 1983 Land identified by Late Mr. S Moolgaonkar 1994 1997 Phase -1 – Start up 20-Oct92 - 1st vehicle Model LP 1210 / 52 (MCV BUS) rolled out Nov’94 Crown & Pinion Prodn started (Parts Business) Peak Production in 90’s achieved Domestic Growth International Growth 2000 2001 2005 2006 Phase -2 – Bus Focus Phase -3 – New Generation Buses & Trucks Mar’01 CNG Chassis rolled out Mar’05 - Low floor bus launched Feb’02 - RE Bus rolled out July’05 - OHSAS 18001 Aug’05 - ERC April’02 – FBV Business started Dec ’03 Certification of ISO 14001 & TS 16949 Oct ’04 - Ace Gear Box launched 2007 2008 2009 2010 2011 Set-up Dec’05 - HCBS prototype May’06 - Expansion Project initiated Nov’06 - Zero PPM in ACE Gear Box Feb’07 - 100000th Ace Gear Box Mar’07 - 100th Module– Integral Buses Sep’07 - TMML DTC Bus unveiled Oct’07 - 200000th Vehicle Jan’08 100th DTC Vehicle Nov’08 - 1st tender for DTC Buses completed Dec’08 – IMEA Gold Award April’09 - OHSAS 18001:2007 certification May’09 – Eastern Complex Prodn commenced June’09 – NABL Accreditation Nov’09 – CII Energy efficient award Dec’08 - The Trial run of BIW Shop Copyright of Tata Motors. Not for circulation @Rs 44/US$ Our Journey towards Excellence Who are we… 1216 92.4 300 232 EBIDTA (Rs Cr) 200 100 66 50 184 Quality Index86 150 49 148 112 Standardized Processes and Team Work gave us results 54 25 22 3 0 32 29 36 26 04-05 05-06 06-07 07-08 08-09 09-10 Number of New Models introduced YoY Speed & Agility 2003-04 2004-05 TS 16949 CoP SQDCM Review Structure KTL 2007-08 ERM Benchmarking LM Expansion Project Point Leaders Safety Committee EPM Version 1 EPM Version 3 2010 - 11 BSC Digi P2 Matrix Structure Innovation NABL CTQ ICR-2 OHSAS 10-11 2009-10 IQA Quality Tools OHS SQDCM 2008-09 CFT, CLT, CPT WCM Six Sigma Growth Focus Safety KM 2006-07 BSC Digi Integrated NPI approach BSC Integrated IT Systems Quality Focus 2005-06 IBF TMML Safety Kaizen Eastern Complex Behaviour Based Safety EL-11-07 EPM Version 6 Safety BM OHSAS:2007 Alert Card OHS Policy EPM Version 8 SPEED 48 36 03 - 04 2002-03 QUALITY Evacuation Drill Daily Insp Ability to Innovate Low Life Cycle Cost Solutions (Cost of Ownership) 250 GROWTH EPM Version 10 Copyright of Tata Motors. Not for circulation Recognition of Our Efforts The Engagement Effect FY 10-11 Rajiv Gandhi National Quality Award (RGNQA) in the “Best of All Category” FY 08-09 India Manufacturing Excellence Award (IMEA) Copyright of Tata Motors. Not for circulation Recognition for Our Efforts Excellent Energy Efficient Unit Award by CII at the 11th National Award for Excellence in Energy Management 2010 on 1st & 2nd September 2010 at Chennai National Energy Conservation Award by Bureau of Energy Efficiency on 14th December 2010 at New Delhi Tata Motors Lucknow received the Best Assessee Award (Samman Patra) from Central Excise in 2010 Silver Award by GreenTech Foundation at the 11th Global GreenTech 2010 Excellence Award at Hyderabad on 12th December 2010 Lucknow Plant bagged the NABL accreditation for its Material Engineering Lab in November 2010 Tata Motors Lucknow won the Second prize in the regional convention of INSSAN for Excellence in Mitigating Climate Change conducted by INSSAN Eastern India Chapter at Jamshedpur in April’2010 Tata Motors Lucknow bagged the Second prize at Annual Regional Convention of INSSAN - Eastern India Chapter on 23rd 24th April 2010 Copyright of Tata Motors. 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