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JBS’ Division of Service Improvement (DSI) Overview
Jennifer Kasten, Ph.D., DSI Project Lead, JBS International
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Health Information Technology Technical Assistance
Dave Wanser, Ph.D. Technical Expert Lead TCE HIT Project
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DSI Focus Website
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HOW DSI DEFINES TECHNICAL ASSISTANCE
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Based on building strengths and assisting with the sustainability of your project so that you can meet your grant goals and objectives and strongly position your organization with an eye toward the future
• Advice
• Support
• Training
• Problem Solving and Strategy Development
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Design Thinking Applied to TA Delivery: The JBS Approach
1. Begins with what could be, rather than what is.
2. Imagines the possibilities.
3. Asks different questions, beginning with “What if?”
4. Generates many possible solutions, including those that appear to be “impossible.”
5. Is assets based.
6. Views resource constraints as opportunities for creativity.
7. Is client centered; focuses on the change the client wants to make in the world.
8. Challenges assumptions about the way things have always been done.
9. Is inherently optimistic, constructive, and experiential.
10.Blends and balances analytical, hard-edged thinking and intuitive, emotional approaches.
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 What is a Journey Partner
• JBS view TA as a journey that supports grantee success
• Journey Partners collaborate with CSAT staff and grantees to assess needs and identify opportunities for technical assistance
• Create a partnership
• Ongoing communication
• Provide support for each stage of the journey
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GPS Journey Map
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Center for Substance Abuse Treatment
REQUESTING ONLINE TECHNICAL ASSISTANCE
INSTRUCTIONS AND PROCESS
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WHAT IS THE TA PROCESS?
 Identify the TA need
 Talk with your GPO
 Initiate a TA request using the online TA request system (SAIS)
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Identify the TA Need
 Information needed on:
• Treatment approaches being considered
• Curriculum development
 Technology approaches being considered
 Managing planning, governance, selection and implementation
 Developing strategy for health reform issues
 Curriculum development for training
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Identify the TA Need
 Determine any difficulties with:
• Recruiting and engaging clients
• Retaining clients
• The effectiveness of the intervention
• Utilizing the evaluation process and data collection for sustainability efforts
 Determine training needs:
• How to do follow-up
• Understanding system reports
• Managing privacy and security
• Addressing organizational challenges
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WHAT IS THE PROCESS?
 Alert GPO of a program need
 Develop timelines for TA provision
 Communicate and problem solve together
• Helps create a request that is targeted
• Helps identify potential barriers that may need to be resolved prior to submitting a request
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WHO PROVIDES THE TA?
Two primary CSAT contracts are responsible for providing TA to grantees:
• JBS International: Clinical Technical Assistance contract—Clinical and programmatic-related assistance
• SAIS contract—GPRA-related assistance
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WHAT IS THE PROCESS?
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Initiate a TA request using the online TA request system
Go to the Services Accountability Improvement System (SAIS)
Web site at: SAMHSA GPRA
Enter username and password to access the system and the
TA Request form
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SAIS Website
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TECHNICAL ASSISTANCE APPROVAL PROCESS
 CSAT GPO assesses the request and either approves or disapproves it
 Branch Chief assesses the TA request and either approves or disapproves it
 Contractor prepares a cost estimate for completing the TA and submits it to the Contract Monitor
 Contract Monitor approves or disapproves the TA request
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TECHNICAL ASSISTANCE PROCESS: AFTER APPROVAL
 Contractor monitors TA request throughout the approval process
 Contractor communicates with the grantee and the grantee’s GPO about the approved TA request
 TA goals and objectives are established to best address clinical and/or programmatic need(s)
 Contractor, in consultation with the grantee’s GPO and grantee, identifies consultants who are able to effectively deliver the TA
 Contractor’s staff and/or consultants deliver the TA to meet the goals and objectives of the grantee
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TECHNICAL ASSISTANCE PROCESS: Onsite consultation
 TA goals and objectives, while initially established to address programmatic need(s) may change as consultant and grantees explore issues
 Grantees, in collaboration with GPO and Technical Expert
Lead can assess need for modifying scope of TA
 Ensure Action Plan and timelines are established during
TA visit
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TECHNICAL ASSISTANCE PROCESS: AFTER THE TA
 TA recipient completes an evaluation form assessing
customer satisfaction with the TA received
 Contractor provides a report to the grantee’s GPO
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