FLEET COMPLETE
Corporate Overview
1
www.completeinnovations.com
ABOUT COMPLETE INNOVATIONS
Founded in 1998, Complete Innovations is a leading global provider of
mission critical fleet, asset and mobile workforce management solutions
Complete Innovations has provided dispatching, fleet tracking and mobile
resource management solutions to over 5,500 companies worldwide
One of the fastest growing companies in North America – Profit200 &
Deloitte Fast500
Based in Markham, Ontario, Canada
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www.completeinnovations.com
PARTNERSHIP WITH AT&T
AT&T is US’ second largest wireless carrier whom CI have successfully
partnered in a co-sell relationship since 2009.
In May 2011, AT&T launched CI’s product portfolio on their bill.
AT&T has over 7000 sales reps representing CI’s product portfolio.
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www.completeinnovations.com
AT&T MOBILE SOLUTIONS
VALUE PROPOSITION AND STRATEGY
Increase productivity through the deployment of integrated mobile
solutions
• Connected devices, mobile applications such as tracking, field
service automation, fleet management, application development,
machine to machine integration, tech support and full lifecycle
management etc.
Provide professional services to design, integrate, deploy and manage
across all areas of a solution
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www.completeinnovations.com
WHY AT&T?
AT&T offers the nations largest most advanced 4G network
• Covers 275 Million people
• 2000 more US Cities compared to Verizon
AT&T operates the nations largest Wi-Fi network
•
Serves 105.2 million wireless subscribers
•
Includes more than 30,000 hotspots across the nation
Communication services to SMB include:
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•
Voice, Data and Video
•
Bundles
•
Internet Access & Support
•
Local Service and Long Distance
•
Wireless
www.completeinnovations.com
3 SOLUTIONS ON 1 PLATFORM
All 3 Fleet Complete solutions can be tracked
and managed from:
•
.NET PC App
•
Browser + Mobile Browser (HTML5) App
•
iPad AppC
Fleet Complete PC Application
Fleet Tracker
MGS100, MGS200 or MGS500
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Asset Tracker
Handset Solutions
AT1000
Resource & Action Tracker, HOS
www.completeinnovations.com
GPS TECHNOLOGY OVERVIEW
Data Centre
Security & Redundancy
GPS Satellite
Internet
Wireless Networks
2G, 3G, 4G, LTE
Fleet
Resource
Office
Asset
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www.completeinnovations.com
WHY FLEET COMPLETE?
A feature-rich software platform, that scales up to meet the needs of
enterprise customers and user-friendly enough for SMB customers.
Bundled, no capital outlay solutions on one bill, exclusively offered
through AT&T.
Fleet Complete offers Fleet Tracking, Asset Tracking and Action
Tracking in one platform accessible from a rich desktop app, web
browser app, iOS app and Android app.
We are a mission-critical company that is focused on providing the best
possible customer service including free unlimited training and support.
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www.completeinnovations.com
PRODUCT STRENGTHS
High Loyalty
• Low customer churn rate, less than 1%
Proven technology
• 10+ years in-market, owned and developed by Complete Innovations
In-House R & D
• New features are often based on feedback from our large base of
existing customers
Reliable
• All customer data is stored in a AT&T Data Center
• 3 year warranty on Fleet Tracker hardware
• 1 year warranty on Asset Tracker hardware
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www.completeinnovations.com
APPLICATION ACCESS ANYWHERE
.NET software application for your PC - FREE
Web Interface (IE9, Safari, Firefox) - FREE
Mobile application (Android/iPhone/iPad) - FREE
• Permits search of location or vehicle from a single search bar and
centres map on device
• Located device user on the map so they can logout and see closest
worker to them
• Perform a trip replay (pc only) of any day including speed/speed limit,
poi notifications, etc
• Further development to be released monthly to include POI creation,
rule editing, asset editing
Download “Fleet Complete” from the Apple Appstore or Google Play
www.completeinnovations.com
RAPID CUSTOMER GROWTH
Subscriber Count continues to grow
•
•
Adding over 1,000 subscribers per month
Less then 1% churn rate
70,000
60,000
50,000
40,000
30,000
20,000
10,000
0
2006
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2007
2008
2009
2010
2011
2012
www.completeinnovations.com
IN-HOUSE PROFESSIONAL SERVICES
Our Professional Services team has
the expertise and resources to enhance
The Fleet Complete platform, integrate it
with it customer systems, and even build
new components to compliment our
products
The team provides:
•
•
•
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Custom reports development Systems
integration with other back-office systems
Custom mobile applications to
accommodate specific business
requirements related to the mobile
workforce
Core product customizations and
enhancements to accommodate any
business requirements (Enterprise
customers only)
www.completeinnovations.com
COMPETITIVE ADVANTAGES
Developed by Complete Innovations
Exclusive national partnership with AT&T
Many large customers that are referable
Fleet Complete is a platform – track vehicles, assets and resources
•
Many competitors can only track vehicles
Complete Innovations has been in business for over 12 years
Complete Innovations reinvests into technology
Professional Services
Integrated billing with AT&T
After sales support (in-house dedicated training and customer
support team)
Many of our competitors are small in size, and resellers of
technology
Award-winning technology
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www.completeinnovations.com
FLEET COMPLETE TARGET MARKETS
Fleet Tracker Opportunities
Courier
Parts Delivery
Office Supplies / Furniture / Food &
Beverage Delivery
Armored Vehicles
Passenger (Limo, Patient Transfer)
Environmental Services
Waste Management
Tow-Trucks
HVAC
Plumbers
Electricians
Technicians
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Asset Tracker Opportunities
Landscape
Property Management
Restoration & Repair
Construction
www.completeinnovations.com
FAST FACTS
Fuel is the #1 operating cost of most companies with fleets
•
•
•
Every 6 mph over 60 mph decreases fuel economy by 10%
Average truck uses ~1 gallon of fuel for every 1 hour of idling
Harsh braking and rapid acceleration reduce fuel economy by 33% on highways and
5% in the city
Driver behavior has a huge impact on fleet operating costs
•
•
Speeding tickets & accidents can result in an increase in insurance rates
Aggressive driving increases wear & tear and maintenance costs - up to $1,500 per
year per vehicle
Maintenance is 5% of a vehicle’s total cost of ownership
•
•
Poorly-running engines can use 10-20% more fuel
Keeping tires properly inflated can improve fuel efficiency by as much as 19%
Efficient fleet utilization is key to ROI
•
•
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Using fleet management, companies can reduce labour costs by 8%
Eliminate unauthorized use of fleet vehicles
www.completeinnovations.com
KEY BENEFITS
Real time fleet management
•
Enables businesses to track location, speed and direction your vehicles are
traveling to be able to respond to customer needs faster and more accuracy
Operational efficiencies
•
Reduced speeding, idle time, off hours driving, reductions in payroll and paid
overtime. All of these can be achieved by monitoring your remote workforce
Vehicle maintenance
•
Scheduled proactive maintenance in the system allows for easier management
of vehicles and prevent costly vehicle repairs
Increased revenues
•
•
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Business can get more work out of existing field staff in the same time period
They can use GPS tracking to reduce wasted time, increase dispatch efficiency
and route the closest worker
www.completeinnovations.com
KNOW WHERE THEY ARE
Real Time Tracking
Owners need to know whether their workers are in the right place, when
they got there and when they leave to run things effectively
Geo-fencing lets them create defined work area
boundaries, and track all activity around them
•
•
Set boundaries in which they need to contain
vehicles or equipment
Ensure their assets are being used in properly
and in compliance with established rules
Fleet Trackers enables business to control their
employees actions and the use of their assets
•
•
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Create alerts for any breech of the geo-fence boundary to 'catch' any
unacceptable activity
Follow up on employees who are constantly violating boundaries
www.completeinnovations.com
ENHANCED CUSTOMER SERVICE
Tracking will help you respond to customer need
faster and with greater accuracy
Improve dispatching
Increase customer satisfaction
Save valuable company time
Fleet Tracker can track and report on each vehicle in your fleet, enabling
you to dispatch the closest worker, as well as provide proof that
employees completed their jobs in a timely manner
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www.completeinnovations.com
REDUCE EXCESSIVE SPEEDING
Excessive speed is dangerous and burns extra fuel increasing risk &
cost to fleet operations.
Reducing excessive speeding will:
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•
•
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Save fuel
Reduce unsafe driving
Encourage better driving behaviour
Prolong vehicle health
Each 6 mph over 60 mph decreases fuel economy by 10%
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www.completeinnovations.com
MINIMIZE ENGINE IDLE TIME
Reducing engine idle time will:
Save fuel costs
Extend life of vehicle
Reduce greenhouse gas emissions
Excessive idling wastes fuel: average truck
uses 1 gallon of fuel for every 1 hour of idling,
60 min of idle time per day can use up to 300 gallons
of fuel annually
Equivalent of $2,000/vehicle every year!
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www.completeinnovations.com
MANAGE VEHICLE MAINTENANCE
Vehicles get the best gas mileage when they operate in peak condition
Staying on top of vehicle maintenance will help to:
•
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Keep vehicles running efficiently
Decrease fuel costs
Automated maintenance reporting:
•
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Mileage, operating times, duration
and date
www.completeinnovations.com
CONTROL INSURANCE COSTS
Speeding tickets and other moving violations are
an unneeded expense of operating a fleet
A single ticket can raise your insurance rates, and
More than one can end up costing you thousands
more each year
Controlling insurance costs requires:
•
•
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Reduce speeding
Reduce unsafe driving
Reduce accidents, loss and theft
www.completeinnovations.com
STOP UNAUTHORIZED USAGE
Over 90% of companies have take home
fleet vehicles
•
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Huge potential liability that can
come from employees using
company vehicles without approval
or knowledge
www.completeinnovations.com
POWER TAKE OFF (PTO)
Auxiliary equipment attached to a vehicle where power is required for
operation
Examples:
•
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Tow trucks, dump trucks, boom trucks
www.completeinnovations.com
REDUCE LABOUR COST &
IMPROVE PRODUCTIVITY
Stop guessing if employee’s time sheets are accurate, and eliminate
the effort of processing manually timesheets
Stop paying high overtime costs
Eliminate false time sheet claims
Save office administration time
Know where your employees vehicles have been,
when they arrived, and how long they have been
there; productivity will increase because
employees know you know
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www.completeinnovations.com
OUR CUSTOMERS
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www.completeinnovations.com
CUSTOMER TESTIMONIALS
Destiny Resources
(TELUS Fleet Tracker)
Orderit.ca
(TELUS Track and Dispatch)
Dynamex
(TELUS Resource Tracker)
www.completeinnovations.com
DUNN TIRE
CASE STUDY
BAE: Sharon Vincent
IMAP Channel Manager: Luis Bouza
IMAP SCAM: Jason Blanchard
MAC: Michael Beale
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www.completeinnovations.com
DUNN TIRE
CASE STUDY
Customer Problem / Negative Impact:
Dunn Tire used a GPS system to track its fleet of delivery trucks while
drivers used cell phones to communicate with dispatchers. The company
wanted to gain efficiencies with a more robust mobile management
solution – integrating tracking and messaging capabilities together.
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www.completeinnovations.com
DUNN TIRE
CASE STUDY
Solution:
Fleet Tracker MGS200 with Garmin Integration in 71 vehicles
Garmin Integration provides drivers with the latest delivery schedules and
driving directions assistance
Dispatchers are able to more easily communicate with the drivers using
text messaging to enforce safety standards and enhance customer
service
“ With the new Fleet Complete and Garmin system, we intend to phase
out the use of cell phones in the majority of our trucks for a savings of
about $14,000 a year.”
– Vince Wagner, Director of Distribution, Dunn Tire
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www.completeinnovations.com
DUNN TIRE
CASE STUDY
Customer Benefit:
Increased visibility into the use of vehicles and driver behavior
More efficient dispatching and communication with drivers
Fleet Complete all-in-one tracking and dispatching platform allowed Dunn
Tire to do more with less resources
AT&T Benefit:
71 MGS 200’s with Complete Innovations – Fleet Tracker AVL Software
Solution. ARPU $26
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www.completeinnovations.com
DEMO OF SOFTWARE
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www.completeinnovations.com
FLEET TRACKER
Key business benefits:
•
•
•
•
•
•
Manage and monitor driver behavior
Reduce fuel costs
Increase vehicle life
Minimize unauthorized vehicle use
Optimize routing and fleet utilization
Increase driver productivity
Ideal for:
•
•
•
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Small, medium or large fleet
Businesses looking to increase
visibility on their fleet location and
activity
Fleet owners who want to minimize
fuel expenses and fleet running costs
www.completeinnovations.com
MGS100 SELF-INSTALL
Features:
• Do-it-yourself install
capability with OBDII
connector
• Built-in accelerometer for
movement detection
• Built-in back-up battery for
tampering prevention
• 3 year warranty
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www.completeinnovations.com
MGS200 PROFESSIONAL INSTALL
Features:
• Covert pro-install
• Built-in accelerometer for
movement detection
• Variety of inputs for sensor
readings such as emergency
button, driver ID, temperature
sensor, door sensor, PTO
sensor, etc.
• 3 year warranty
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www.completeinnovations.com
MGS500 with OPTIONAL WIFI
Features:
• Covert pro-install
• Built-in accelerometer for
movement detection
• Variety of inputs for sensor
readings
• Ethernet cable for internet
connection
• Optional WiFi Adapter for
wireless internet connection
for up to 100 ft
• 3 year warranty
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www.completeinnovations.com
FLEET TRACKER DEVICE FAMILY
Features
MGS100
MGS100/200
Self-Install
Pro-Install
Self-Installed
Professional
Professional
I/O inputs, ex Door Sensor
No
4 inputs, 2 outputs
13 inputs, 4 outputs
Onboard Ethernet Port
No
No
Yes
Wi-Fi Capable
No
No
Yes
Vehicle ECM Integration
No
Yes
Yes
Driver ID Support
No
Yes
Yes
Temperature Sensor support
No
Yes
Yes
Garmin Integration support
Yes
Yes
Yes
PTO Integration support
No
Yes
Yes
Over-The-Air Configuration
Yes
Yes
Yes
OBDII
Hardwired
Hardwired
Yes
Optional
Optional
Installation
Power Source
Battery Back-up
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MGS500
www.completeinnovations.com
GARMIN INTEGRATION
Garmin GPS navigation devices can
be integrated with Fleet Tracker to
provide in-vehicle messaging,
dispatch and route navigation.
Features:
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•
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•
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Pre-Canned Responses/ Messages
Two-Way Messaging
Automatic navigation for dispatched
activities
Automatic job updates
Driver ID Login
Time-card reports
Application:
•
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Couriers, Delivery Trucks,
Landscaping Businesses,
Technicians, Electricians,
Construction, Restoration
www.completeinnovations.com
DRIVER ID INTEGRATION
Save time identifying drivers and
individual road behaviors, while
keeping vehicles and assets safe
with built-in security features.
Features:
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•
•
•
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Unique Key Fobs
Multiple Key Fobs per one
vehicle
Driver ID with buzzer
Driver ID with starter disabling
for protection against theft
Time-card reports
Application:
•
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Fleets with Multiple Drivers per
Truck, Oil&Gas, Crew
Transportation vehicles, Transit
vehicles, School buses
www.completeinnovations.com
EMERGENCY BUTTON INTEGRATION
Fleet Tracker can be integrated
with an optional Emergency
Button for increased driver safety
in cases of emergency or distress.
Features:
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•
Covert installation
In-app or email notification of
emergency, accident or distress
Application:
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Remote crews, Field workers,
Lone workers, Oil&Gas,
Emergency Response Fleets
www.completeinnovations.com
POWER TAKE-OFF SENSOR
Fleet Tracker can easily integrate with
a Power Take-Off connection and
monitor accurate usage of the power
required for auxiliary equipment.
Features:
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Time of ON and OFF status of the
auxiliary equipment
Accurate report on PTO usage to
avoid under the table work
Receive alerts when the equipment is
used, ex. when snow plow lowers the
plow, the customer gets informed that
their street is being cleaned
Application:
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Tow Trucks, Dump Trucks, Cranes,
Excavators, Forklifts, Liftgates, Snow
Plows, Garbage Trucks
www.completeinnovations.com
TEMPERATURE SENSOR
Monitor and regulate climate control
for transportation of temperaturesensitive products.
Features:
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Measure temperature in F and C
Transmits temperature status every 4
seconds
Receive alerts for any unnatural spike
in temperature
Historic report of temperature
throughout the transportation period
for quality assurance
Application:
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Pharmaceutical and Medical
Transportation Fleet, Livestock
transportation, Passenger and Public
Transport
www.completeinnovations.com
DOOR SENSOR
Monitor the times and duration of
the open door status on your
vehicles.
Features:
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•
Accurate usage time on door and
hood activity for increased
preventative maintenance
Duration of open door status for
accurate monitoring of passenger
pick-up transportation stops
Application:
•
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Public Transit, Bus, Taxi, Delivery
Vehicles, Trailers
www.completeinnovations.com
ECM INTEGRATION
Monitor true odometer and fuel
economy readings to stay on top of
your routine maintenance.
Features:
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•
Accurate value of mileage and
engine hours taken from the
engine control module
Correct usage of fuel used by the
engine
Application:
•
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Public Transit, Bus industry,
Passenger Transportation
www.completeinnovations.com
ASSET TRACKER
Key business benefits:
•
•
•
Visibility of non-powered assets
such as trailers, containers, power
generators, constructions
equipment
Reduced theft and misplacement of
equipment
Monitoring of rented equipment
Ideal for:
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•
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Businesses with large or expensive
equipment that is routinely left on
job sites for weeks or months
Businesses that rent equipment out
www.completeinnovations.com
AT1000
Features:
• Magnetic installation capability
• Hardwire installation capability
for recharge
• 3 year battery without recharge
(dependent on transmission
rate)
• Motion sensor
• Rechargeable battery
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www.completeinnovations.com
TEMPERATURE SENSOR
Monitor and regulate climate control
for transportation of temperaturesensitive products.
Features:
•
•
•
Measure temperature in F and C
Instantly transmits spikes in
temperature in storage trailers, etc.
Historic report of temperature data
during the storage period
Application:
•
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Logistics, Cargo Transportation,
Livestock Transportation, Medical and
Pharmaceutical Product Storage
www.completeinnovations.com
DOOR SENSOR
Monitor the times and duration of
the open door status on your
containers and trailers
Features:
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•
Accurate usage time on door and
hood activity for increased
preventative maintenance
Alerts for unauthorized door
activity to prevent theft or crossborder smuggling
Application:
•
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Logistics, Storage, Warehousing,
Cross-border Transportation
www.completeinnovations.com
FUEL LEVEL SENSOR
Monitor the fuel levels, or any
other measured readings, in your
equipment, such as power
generators, water towers, etc
Features:
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•
Receive alerts in cases of fuel
levels dropping when equipment
is not powered to prevent theft
Accurate reading on the fuel
levels to avoid unnecessary
refueling trips
Application:
•
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Construction Equipment Rentals,
Oil & Gas Equipment Rentals,
Mobile Water Towers, Irrigation
Systems
www.completeinnovations.com
DIGITAL SENSOR
Monitor any type of activity with
ON/OFF, OPEN/CLOSE or
UP/DOWN statuses.
Features:
•
•
Receive instant alerts when the
status has been changed
Keep historic log of the activity
on the equipment for accurate
work-sheets, preventative
maintenance and safety
Application:
•
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Construction, Transportation,
PTO Equipment, ATM Machines
www.completeinnovations.com
AT1000 CHARGER
Applicable in situations where the
Asset Tracker is not hardwired to
a trailer and requires to be
recharged on regular basis.
Features:
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•
•
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12V charger
Equipped with wall plug for any
office wall outlet for a quick
recharge
Includes a cigarette lighter
connector for recharging in
vehicle
www.completeinnovations.com
RESOURCE TRACKER
Key business benefits:
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•
Visibility of field and remote crews’
activity and job status
Ability to dispatch work activity to the
closest available worker
Ideal for:
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•
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Businesses with remote crews
Scheduling or tasking employees who
aren’t always driving the same vehicle
www.completeinnovations.com
ANDROID and iOS
Features:
•
•
•
•
•
•
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GPS location tracking
Dispatch activities to handsets
Schedule tasks and delivery
appointments for your drivers
from HO
Near real-time status updates to
tasks, activities and location
Historic log of all dispatched
activities and tasks
Accurate report on time cards
and working hours
www.completeinnovations.com
ACTION TRACKER HOS
Key business benefits:
•
•
•
Automated compliance on Hours of Service
Regulation
Reduced paperwork associated with log
books and roadside inspection
Digital reports on worker’s available hours
according to the regional regulations
Ideal for:
•
•
•
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Long hauling companies with over the
border transportation
Trucking companies
Oil & Gas Transportation
www.completeinnovations.com
ACTION TRACKER HOS
Features:
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•
•
•
•
•
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Available Hours reporting
Roadside Inspection mode
Electronic Driver Vehicle
Inspection Report (DVIR)
“Slip-seat” capability
Violation Reports
Driver Log Archive
www.completeinnovations.com
Pricing
Solution
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Fleet Tracker
Asset Tracker
Resource
Tracker
Action
Tracker
HOS
Monthly Price
$24
$29
$45
$10
$20
$5
$7
Contract term
No
Contract
3-year
3-year
No Contract
3-year
No Contract
3-year
Self-Install Hardware
$155
$0
N/A
$155
$0
N/A
N/A
MGS200 Hardware
$155
$0
$0
N/A
N/A
N/A
N/A
MGS500 Hardware
N/A
N/A
$155
N/A
N/A
N/A
N/A
Professional
Installation
$130
N/A
Included
$130
N/A
N/A
N/A
Locate Intervals
(variable)
2 min
2 min
2 min
2 min
2 min
15 min
N/A
Transmission
Frequency (variable)
6 min
6 min
6 min
6 min
6 min
15 min
N/A
Included Data
2 MB
10 MB
1 GB
2 MB
2 MB
Included
with Data
Plan
Included
with Data
Plan
www.completeinnovations.com
PRODUCT SUPPORT
Stephen Nesbitt, Manager, Last Mile Industry Solutions
(647) 637-6314 | [email protected]
Sandro Arnone, Technical Channel Manager
(800) 220-0079 | [email protected]
David Prusinski, VP of Sales
(416) 629-7063 | [email protected]
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www.completeinnovations.com
SALES SUPPORT
Pacific – CA, NV, OR, WA
Utena Yokoshima, RSM
(310) 243-6478
[email protected]
North East - CT, DE, MA, ME, NH, NJ, NY, PA, VT
Mike Mihajlovski, RSM
(800) 220-0779 x 228 | Cell (647) 637-6341
[email protected]
Desert Mountain – AZ, CO, ID, NM, MT, UT, WY
Lisa Lynn Francis, RSM
(720) 206-6703
[email protected]
Mid Atlantic – DC, KY, MD, NC, SC, TN, VA, WV
Mark Moffett, RSM
(484) 680-6444
[email protected]
Midwest – IA, IL, IN, MN, ND, NE, OH, SD, WI
Tim Haubenreiser , RSM
(312) 841-1780
[email protected]
South East – AL, FL, GA, MS, PR
Stephen Smyth, RSM
(770) 241-9111
[email protected]
South Central – AR, KS, LA, MO, OK, TX
Mitch Norris, RSM
(214) 926-8216
[email protected]
David Prusinski, VP of Sales
(416) 629-7063 | [email protected]
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www.completeinnovations.com
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