MSIS Strategy
Strategy Overview
© 2012 The Regents of the University of Michigan
Agenda
• Strategy Context
• Our…
– Mission
– Vision
– Strategy
– Values
• Next Steps
• What you can do
Why have a strategy?
• Provides a roadmap to our vision
• Provides context for “why” and “what” we are
doing
• Results in intentional outcomes
• Creates a cohesiveness among MSIS staff
The lifecycle of our strategy
1 - Strategy Development
•
•
•
•
•
Mission, Vision, Values
Strategic Analysis
Strategic Objectives
Tactics
Measures & Targets
4 – Monitoring & Learning
•
•
•
•
2 – Strategy Alignment
Review tactic progress
Get feedback
Make corrections
Sense environmental impacts
• Communicate
• Get feedback
• Personal objectives
3 – Strategy Execution
• Complete tactics
• Complete personal goals
What our strategy consists of
Mission
Why we Exist
Personal
Objectives
Vision
What we aspire to be
What I need to do
Tactics
Values
What we need to do
What we believe in
Measures
Strategy
What our targets are
How we will get there
Objectives
What must we
accomplish
Who are we?
What do we do?
Why do we do
it?
Who do we do it for?
Our starting point
MSIS MISSION
MSIS Mission
MSIS is a collection of diverse individuals passionate in our pursuit
of delivering innovative information services that enable the UMHS
faculty, staff and students to advance the future of healthcare
through discovery and lifelong learning.
We strive to delight our customers by improving their productivity
and customer experience while being responsible stewards of the
resources entrusted to us.
We enable our customers to succeed through the delivery of
services, technology, consulting, training and support.
Where are we going?
What does it look like?
How will we know when we get there?
Our destination
MSIS VISION
What are we going to do?
How does everything tie together?
Where is our focus?
How do we reach our vision?
A roadmap to our vision
MSIS STRATEGY MAP
MSIS STRATEGY MAP
Our Vision...<currently being edited>
Our
Mission
We are a collection of diverse individuals passionate
in our pursuit of delivering innovative information
services that enable the UMHS faculty, staff and
students to advance the future of healthcare through
discovery and lifelong learning.
We strive to delight our customers by
improving their productivity and customer
experience while being responsible
stewards of the resources entrusted to us.
Stakeholder
Citizens of Michigan, patients, providers and funding agencies expect us to….
Customer
Faculty, staff and students expect us to….
Advance the
missions
Enhance customer
experiences
Utilize resources
effectively
Provide high-value
solutions
Create relationships that
foster mutual respect
Reduce regulatory risk
We enable our customers to
succeed through the delivery of
services, technology, consulting,
training and support.
Set the standard and
encourage others to follow
Liberate and
integrate data
To satisfy our customer and stakeholder expectation at what internal processes must we excel?
Internal
Learning
& Growth
Enable innovation
Become a strategydriven organization
Improve services quality
Establish knowledge
management capabilities
Improve financial and
resource stewardship
Provide transparent
project delivery
Establish decisionmaking frameworks
Increase the value
of the portfolio
Increase our customer
domain knowledge
Instill the “One MSIS”
culture
To accomplish our objectives how must we learn and grow?
Develop individual and
team skills
We value...
Community
Attract & retain people
with key competencies
Citizenship
Relationships
Collaboration
Rigor
Innovation
Internal Perspective Tactics
Internal
To satisfy our customer and stakeholder expectation at what internal processes must we excel?
Enable innovation
Become a strategydriven organization
Improve services quality
Establish knowledge
management capabilities
Enable innovation – T. Hanss
• Develop a shared understanding of innovation
throughout MSIS
• Develop a coherent plan for innovation
• Refine the mission of Enabling Technologies to
ensure service across programs
Improve services quality – J. Kufahl
• Implement service lifecycle management
• Develop common controls
• Implement service desk optimization
• Design & implement short feedback loops
Become a strategy-driven organization
- D. Roberts
• Cultivate strategic relationships
• Guide consistent strategic communications
• Provide IT strategy development
• Provide IT strategy management
Establish knowledge management capabilities
- T. Hanss
• Create a common understanding of knowledge
management
• Create a knowledge management roadmap
Internal Perspective Tactics
Internal
To satisfy our customer and stakeholder expectation at what internal processes must we excel?
Improve financial and
resource stewardship
Provide transparent
project delivery
Improve financial and resource stewardship
- C. Leavitt
• Implement standard portfolio management (PfM)
practices
• Implement standard business case for project
approval
• Develop standards and process to consistently
manage operational expenses
• Develop standards and processes to consistently
manage capital investments
Establish decision-making frameworks
Establish decisionmaking frameworks
Increase the value
of the portfolio
- D. Roberts
• Establish standing IT governance processes
• Develop, approve and communicate IT and
architecture principles
• Identify and approve architecture standards
• Establish data governance
• Develop a process for technology assessment,
evaluation and insertion
• Implement architecture oversight of projects
Provide transparent project delivery
– M. Salamango
• Create model/framework for effective project
delivery
• Manage project request lifecycle
• Implement consistent resource management
process for projects and services
• Establish project status reporting
• Evangelize project delivery philosophy across
UMHS
Internal Perspective Tactics
Internal
To satisfy our customer and stakeholder expectation at what internal processes must we excel?
Improve financial and
resource stewardship
Provide transparent
project delivery
Increase the value of the portfolio – T. Hanss
Research:- J. Brussolo
• Progress the research data strategy architecture
• Enable the Honest Broker Office through the
deployment of information services
• Establish an integrated clinical research and
clinical trials management system platform
• Centralize data storage and advanced computing
for researchers & cores
• Research IT operation and administration
Infrastructure for UMMS cores
• Develop and Demonstrate Clinical Research
Integration between UMMS EMR systems and
clinical research it systems
• Build UMHS Biorepository IT and informatics
Infrastructure
• Manage the research administration portfolio
Establish decisionmaking frameworks
Increase the value
of the portfolio
Learning: - E. Hofer
• Replace Mlearning
• Enable Enterprise-Wide Learning Architecture
(EWLA) strategy
• Mature the education portfolio
Operational Excellence: - C. Leavitt
• Create/adopt data management platforms
• Mature the business administration portfolio
• Establish a set of services to modernize the web
infrastructure for the UMHS
Foundational Services:
• Implement Identity Management
• Establish an enterprise service bus
• Actively pursue combination across learning and
research programs
Learning and Growth Perspective Tactics
Learning
& Growth
To accomplish our objectives how must we learn and grow?
Develop individual and
team skills
Attract & retain people
with key competencies
Develop individual and team skills – C. Leavitt
• Build common language, expectations and
culture within staff
• Establish strong onboarding and baseline training
• Focus MSIS on skill and talent management
• Define roles by major job class
• Develop matrix of competency for each role
Increase our customer domain knowledge
– C. Leavitt
• Document minimum customer domain
knowledge requirements
• Facilitate opportunities for acquiring customer
domain knowledge
• Improve communication around opportunities to
acquire customer domain knowledge
Increase our customer
domain knowledge
Instill the “One MSIS”
culture
Attract and retain people with key competencies
– C. Leavitt
• Inventory existing competencies and formulate
strategies to address gaps and succession plans
• Develop guidelines for recruitment, staffing and
talent management processes
• Support managers in recruiting, hiring and talent
management
Instill the “One MSIS” culture – C. Leavitt
• Create a vision for “One MSIS” culture
• Enhance culture of appropriately direct access to
people
• Align roles and accountability across MSIS
• Establish co-located open office environments
Our Vision...<currently being edited>
Our
Mission
We are a collection of diverse individuals passionate
in our pursuit of delivering innovative information
services that enable the UMHS faculty, staff and
students to advance the future of healthcare through
discovery and lifelong learning.
We strive to delight our customers by
improving their productivity and customer
experience while being responsible
stewards of the resources entrusted to us.
Stakeholder
Citizens of Michigan, patients, providers and funding agencies expect us to….
Customer
Faculty, staff and students expect us to….
Advance the
missions
Enhance customer
experiences
Utilize resources
effectively
Provide high-value
solutions
Create relationships that
foster mutual respect
Reduce regulatory risk
We enable our customers to
succeed through the delivery of
services, technology, consulting,
training and support.
Set the standard and
encourage others to follow
Liberate and
integrate data
To satisfy our customer and stakeholder expectation at what internal processes must we excel?
Internal
Learning
& Growth
Enable innovation
Become a strategydriven organization
Improve services quality
Establish knowledge
management capabilities
Improve financial and
resource stewardship
Provide transparent
project delivery
Establish decisionmaking frameworks
Increase the value
of the portfolio
Increase our customer
domain knowledge
Instill the “One MSIS”
culture
To accomplish our objectives how must we learn and grow?
Develop individual and
team skills
We value...
Community
Attract & retain people
with key competencies
Citizenship
Relationships
Collaboration
Diligence
Innovation
What we believe in
MSIS VALUES
MSIS VALUES
capable
respect
customer-focused
compassion leadership efficiency
professional trust teamwork
innovation
service-oriented
eager
passion flexibility helpful reliability
data-driven
relationships
diversity reflective creativity
focused welcoming attentive
caring
team-focused
Credibility
dedication enthusiasm productive
community
rigor
transparency
integrity competent
collaboration
communication
results-oriented
supportive
citizenship
motivation
good judgment
fun
disciplined
adaptable
honesty
Listening
respect
visionary
inspiration
optimism
ambition
Going forward with our strategy
NEXT STEPS
Next Steps
• Strategy roll-out across MSIS
• Manager-led strategy presentations
• Constant and consistent communication
• Web presence
• Monitoring of strategy understanding and effectiveness
• Regular tactic reviews by Leadership Team
• Progress updates to MSIS
What can you do?
Have you
thought about…?
How does this
impact me?
Speak up!
– Talk to your manager
– Make sure you understand the strategy
– Provide feedback to your Manager.
What should I
focus on?
Think!
How does this
request fit into
our strategy?
– Think about our strategy should guide your daily work
– Think about what you do within the context of our strategy
Act!
– Contribute towards the tactics
– Live the values
– Provide feedback
Thank you!
Dave Roberts – daverob@umich.edu - 734.276.8951
Michael Warden – jwarden@umich.edu - 734.358.7829
www.msis.med.umich.edu
© 2012 The Regents of the University of Michigan
Community
We acknowledge we are part of a greater community
within the University of Michigan and scholarly
institutions around the world. We cooperate and
leverage each other’s strengths. We build and support
communities of practice around healthcare, education,
administration, and research. We both support and
expand our community through open sharing of our
expertise and resources.
Citizenship
We hold ourselves to the highest standards. Our
conversations are open, honest and sometimes
tough for all concerned. We take responsibility for
our actions and seek to rectify our mistakes,
acknowledging our accountability to the
communities we serve. We recognize how our
fiscal responsibility helps meet our financial targets
and benefits the University’s missions.
Collaboration
We commit ourselves to work towards our goals in
genuine partnerships with individual customers,
departments, and other organizations at the local,
regional, national, and international levels. We work as a
team beyond organizational and geographic boundaries
to achieve superior results. We strive to maintain and
enhance our position as an exemplar of an academic
medical center that is helping to advance healthcare
through discovery and global collaboration.
Relationships
We value our relationships with our peers,
faculty, staff, students and with external
institutions, associations and industries .
Through every interaction, we have an
opportunity to gain their trust and strengthen
our reputation.
Rigor
We pursue the UMHS and MSIS missions with
focus, discipline and rigor. The challenges we seek
to overcome require thoughtful analysis,
intellectual dialogue and commitment balanced
with our customers’ needs for velocity. We
recognize that we need to constantly change and
continually improve. We set realistic expectations
and deliver on our commitments.
Innovation
We believe the current and future success of the
University of Michigan relies on innovation. True
innovation requires great risk and we embrace it. We
learn from our failures, helping others to avoid the same
pitfalls in the future. In our pursuit of innovation we
challenge convention and question assumptions.