February 2012

2. Avaya Mobile Collaboration Solution
3. Avaya Mobile Collaboration Capabilities
4. Avaya Can Help You Get There
5. Conclusion
© 2012 Avaya. All rights reserved.
2

Return to
Business Growth
BYOD and
Consumerization
Blended Personal
& Business Life
 Need to accelerate customer, development and sales processes
 People and processes scattered globally
 Impact on business and customer relationships
© 2012 Avaya. All rights reserved.
 Up to 40% of employees spend >20% of time far from desk – Gartner
 Over 80% of Fortune 100 deploying iPhones and iPads – Network World
 72% of organizations permitting employeeowned devices – Aberdeen
 40% 2011 WLAN growth due to BYOD – Dell Oro
 Tablets & smartphones mix together enterprise, personal and social uses
 If it is my device I expect to access social and entertainment media!
 Security across mixed enterprise/personal use now becoming key
4

1. Social and Market Trends
3. Avaya Mobile Collaboration Capabilities
4. Avaya Can Help You Get There
5. Conclusion
© 2012 Avaya. All rights reserved.
6

© 2012 Avaya. All rights reserved.
7

Collaboration empowered by enhanced communications that enable you to work and make decisions faster, bringing together the right people at the right time, to harness the collective intelligence of everyone to drive better business results
Mobility allowing you to collaborate across devices and media, with the contextual information you need, regardless of location – office, campus, home, hotel, travelling, customer site, remote locations, etc.
Right People Right Information Right Time
© 2012 Avaya. All rights reserved.
8

Accelerate your business with faster collaboration and smarter decisions anywhere on any device
 Faster collaboration accelerates business
Empowering the right people globally
Accessible through presence, messaging, voice and conferencing
 Smarter decisions drive customer satisfaction and results
People productive everywhere across mobile, teleworker, and office clients
Avaya Flare
®
Communicator for iPad
– powering decision making on the go
 Reliable integrated collaboration solution lowers TCO
Built on proven Avaya Aura
® enterprise-wide foundation
Real-time optimized and secure WLAN networking and SBC support BYOD
Professional Services expertise accelerates adoption
Flexible deployment and managed service choices (including OPEX models)
© 2012 Avaya. All rights reserved.
9

Faster collaboration, smarter decisions, better business
Maureen - customer relationship manager
• Travelling with her iPad, key client calls
• Accessible and able to quickly find experts
• Gathers contextual information using iPad
• Executes transaction for client using a business app and Tom’s and Bob’s support
Bob - back-office support
(may be in his home office!)
• Integrated desktop
• Easily supports the team
Tom
– mobile expert
• Indicates his availability
• Easily communicates with one-X smartphone
© 2012 Avaya. All rights reserved.
The right experience for every person
10

 Avaya Aura
® common enterprise-wide foundation for communications and collaboration applications
(including messaging, conferencing, video, and contact center)
 Avaya Flare ® Communicator for iPad for powerful mobile decision making with apps + communications
 Avaya one-X ® for smartphones, desktops, speech access, and home teleworking
Avaya ACE
™ for multivendor application integration
 Avaya Session Border Controller (SBC) Advanced for Enterprise for secure remote VPN-less access
 Avaya WLAN 8100 for secure, BYOD authenticated, voice/video optimized, wireless campus roaming
(see http://www.miercom.com/pdf/reports/20111017.pdf
)
 Avaya Professional and Managed Services driving faster ROI and managed costs
© 2012 Avaya. All rights reserved.
Internet
11

Allowing customers to get started easily
50 SEATS
 Avaya Aura
®
Enterprise
Edition: 50 user licenses
Target Customer
Street Price $50K
DEVICES /
CLIENTS
INFRASTRUCTURE
Flare Communicator for iPAD
(qty 50)* w/ UC All Inclusive (qty 50) licenses
Avaya one-X ®
Communicator 6.0
Avaya Extension-to-Cellular
Avaya one-X ® Mobile
 Avaya Aura
®
Solution for Midsize Enterprise
 Avaya one-X Client Enablement Server
 Avaya G430 Gateway
PROF. SERVICES
APS
Implementation
© 2012 Avaya. All rights reserved.
SUPPORT
1 Yr Software Support
+ Upgrades, Hardware
Maintenance
ADDITIONS
Easy to Add product and APS a la carte menu
FUTURES
Future
Entitlements via Upgrade
Subscription
* Available through separate introductory offer
12

1. Social and Market Trends
2. Avaya Mobile Collaboration Solution
4. Avaya Can Help You Get There
5. Conclusion
© 2012 Avaya. All rights reserved.
17

Road warrior
Typically not in any office, often travelling, meeting customers and partners, needs back-end support
Teleworker
Often in a home office, yet needs full enterprise access and capabilities
© 2012 Avaya. All rights reserved.
Nomad
Sets up their office wherever they are, may “hot desk” for this, always needs rich access to people and information
Campus roamer
Moves around campus or enterprise locations, may often be away from their office, or not have one
18

Mobile Collaboration is part of Avaya’s consistent end-to-end architecture
Apps
Contact Center
Standard
Media
Apps
Collaboration
Apps
Social Media web.alive
Cloud
Services
Web
Social
Service
Provider s
Stores
Branches
®
Avaya Networking
Service
Providers
Service
Agents
Multi-vendor
IP-PBXs
Other workers
Customers
Partners
Suppliers
© 2012 Avaya. All rights reserved.
Customer
Facing
Specialists
Mobile
Collaborators
Experts
Back Office
Knowledge
Workers
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






Clientless access to Aura CM telephony features
– Telephony User Interface (Keypad)
Single Number Reach
– Ring office calls on mobile (transfer CLID)
– Can also ring up to 4 addt’l devices (eg. Home)
Single Identity
– Outbound mobile calls are handled by enterprise call server (office CLID)
– Two-stage dialing architecture
– LD toll avoidance
Single Voice Mail
– Enterprise voicemail enforcement
Call Handoff
–
Deskphone or one-X Communicator client
Presence updates
Centralized call logging/recording
© 2012 Avaya. All rights reserved.
20 2
0

Avaya one-X
®
Mobile
Android, Blackberry, iPhone, Symbian clients
 Your mobile cellular smartphone becomes your office phone
 Integrated smartphone client with
• One-number accessibility (your business #)
• One-number call-out identity (your business #)
• Use corporate international/LD calling plans
• Call screening
• Visual voice mail
• Enterprise directory search
• Unified call logs (with phones & desktop client)
 Rapidly collaborate with the best available person
 Control your availability and see presence of enterprise contacts
© 2012 Avaya. All rights reserved.
21

®
Avaya oneX®
Mobile Lite
Avaya oneX® Mobile
SIP iOS/Android*
Avaya oneX®
Mobile UC
Voice
Data
Telephony/UC
Requirements
User
© 2012 Avaya. All rights reserved.
Cellular
N/A
Basic Telephony
Communication Manager
(EC500)
Wi-Fi
Wi-Fi
Rich Telephony
Communication
Manager (w/SM or
SES) / One-X Mobile
Sip License
Mobile Office Professional Campus-Centric
Cellular
Cellular/Wi-Fi
Telephony +UC
Communication
Manager, one-X CES /
One-X Mobile UC licenses - UC Bundle or
Enterprise Edition
Licenses
Road Warrior





– Supported w/ CM 5.1.2 w/
EC500 R9
– CS1000 R7.5 w/ Mobile
Extension (one-X Mobile
Lite 1.x)
© 2012 Avaya. All rights reserved.
23

Avaya Flare
®
Communicator for iPad
 Fun and easy to use
“cards & spotlights”
 Calls, IM, Presence from anywhere
 One-number accessibility
 Reduce cellular expenses with VoIP over WiFi / 3Gdata /
Internet
 Search corporate
LDAP directories
 Easily switch between other iPad applications while calls continue
© 2012 Avaya. All rights reserved.
Set presence information
Select communication modes
Manage multiple calls, just like in the office
Manage contacts, call log
& IMs
Quickly find all your contacts
Launch email from history or contact fan
See http://www.avaya.com/usa/demos/avaya-flare-communicator-for-ipad-device
Easily extend your office: transition from deskphone or desktop-client by just logging into iPad app
24

Avaya one-X
®
Communicator
 Integrated desktop client
 Flexible travel, teleworker and office voice choices:
• VoIP to desktop
• Call-back to home/any phone
• Control office deskphone
 One-number accessibility
 Easy to shift to iPad or smartphone client when you leave your desktop
 One click access to email and other desktop apps
 Low cost webcam video option
© 2012 Avaya. All rights reserved.
25

 Desktop plugin augments Lync client
 Supports Lync on-premise and Office365
 Fully leverages Avaya Aura
® voice and features as the “power behind the click”
 One-number accessibility
(your business #)
 Can flexibly use VoIP to desktop or control existing Avaya deskphone
 Easy to shift to smartphone client or iPad when you leave your desktop
 Only requires lower cost “standard CAL”
Presence/IM Microsoft license
© 2012 Avaya. All rights reserved.
26

Avaya one-X
®
Speech* (included with Avaya Aura
®
Messaging)
“Make a call”
…to one of your contacts, somebody within your corporate directory or simply speak the number you want to call!
“Send a message”
…to a contact’s email, to a voicemail box or somebody within your corporate directory.
“Read my messages”
…voicemail and/or email.
Filter by status or by sender. You can reply, forward, delete, …
© 2012 Avaya. All rights reserved.
“Schedule a reminder”
…and let yourself be called at any number and reminded, so you won’t forget any of your tasks or appointments!
“When am I free today?”
…keep track of your time wherever you are!
“Follow Me!”
…and have all your calls flexibly forwarded to you wherever you are.
* Available for English only
27

© 2012 Avaya. All rights reserved.

28

© 2012 Avaya. All rights reserved.
29

© 2012 Avaya. All rights reserved.
30

© 2012 Avaya. All rights reserved.
31

© 2012 Avaya. All rights reserved.
Link has embedded Avaya One Touch
Video URL to DMZ with extension, full telephone number, or SIP URI
32

External view of call to one-X Agent
Text Chat
© 2012 Avaya. All rights reserved.
Application Sharing
33

Avaya web.alive
™
 Alternative to traditional audio/web conferencing
 Much more dynamic and engaging avatar, 3D, and spatial audio experience
 More effective meetings, team activities, and training
 Meet who’s there, move around, chat, go outside or to another room to talk privately
 Presentation, browsing, banners, screen-share and phone-out tools
 Ask for a demo – experiencing is believing!
© 2012 Avaya. All rights reserved.
34

© 2012 Avaya. All rights reserved.
35

Avaya Networking – Avaya WLAN 8100 and Identity Engines
 WLAN optimized for industryleading high-scale voice and video performance
 Over 20% better voice and 30% better video performance than competing networks
 Dynamic “call-admission” control
 Centralized “Identity Engine” authentication and access control for wireless, wired, and remote
BYOD devices including iPads
Ethernet
Routing
Switches
Enterprise
LAN
WLAN 8100
Access Point
Identity
Engines
Network
Management
 Centralized management
 Lower business risks, manage compliance, and lower IT TCO
See http://www.miercom.com/pdf/reports/20111017.pdf
© 2012 Avaya. All rights reserved.
36

Avaya Session Border Controller (SBC) Advanced for Enterprise
Remote SIP Devices  SIP security designed for scalable cost-effective enterprise use
 Fully supports SIP trunking
 Also supports remote and mobile SIP devices and clients
 Extends Avaya Aura
® outside the enterprise
SIP capabilities
 Easy and intuitive to deploy and configure, lowering TCO
 Proven technology backed by proactive “VIPER Lab” threat research and analysis
Avaya SBC
Advanced for Enterprise
SIP
Trunking
© 2012 Avaya. All rights reserved.
37

®
Avaya Aura
®
Messaging
Three Tiered Architecture
Communication Applications
Avaya Aura
®
Conferencing
Avaya Aura
®
Contact Center
Avaya Agile Communications
Environment
™
(ACE)
Core Communication Services
Voice/Video
Services
Presence/IM
Services
Session Manager, SBC
Application
Integration
System
Manager
Communications
Infrastructure
Data
Infrastructure
Desktop and Mobile
Devices
Clients and Devices
Avaya Flare
®
Avaya one-X
Experience
®
Clients
Video Endpoints
© 2012 Avaya. All rights reserved.
39

1. Social and Market Trends
2. Avaya Mobile Collaboration Solution
3. Conclusion
Shorter agenda slide when delivering an overview with just the first two sections and perhaps a few selected slides from the Details sections.
Delete this box
© 2012 Avaya. All rights reserved.
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