Your
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Jasper Maters, AudioCodes
Jasper.maters@audiocodes.com
0031 6 519 17 446
Your
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70 40
5M 14K
250 86%

“If all you have is a hammer, everything looks like a nail”

One source for all voice network elements
One expert team for voice professional services
One point of contact for voice support

• Market leader in VoIP networking Products
• Ranked #1 in low and mid density media gateways for service providers
• Ranked #3 in enterprise session border controllers
(Infonetics 2012)
• Deployed in over than 100 countries in service provider and enterprise networks
• Strong brand for quality & performance
• Global partnership with leading telecom players
• 20 years of VoIP expertise
• Public since 1999

Strong Global Presence
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Worldwide presence:
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Headquarters: Israel
USA and Canada
APAC: Singapore, Korea, China, India, Australia, Japan, Hong Kong
EMEA: UK, France, Benelux, DACH, Russia, Italy, South Africa,
Poland
CALA: Miami, Brazil, Mexico, Argentina, Colombia
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Global Distribution Network covering more than 100 countries
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Support Centers covering all time zones
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3 Logistics Centers in North America, EMEA and APAC

The only vendor with complete voice solutions offering for Lync

Comprehensive Qualified Lync IP Phones
420HD IP-Phone
430HD IP-Phone 440HD IP-Phone
Benefit from full integration with Microsoft Unified
Communications
Full support for Microsoft's
RTA
Provisioning via Lync
Lync presence indication
Enhanced “Better
Together” support over
Ethernet*
*Available Phase 2
Simple, secure sign-in
Lync contacts displayed on
LCD screen (440HD model)
Optional tablet expansion for attendant console*

Complete Set of Products for All Connectivity Needs
SIP Trunking TDM Trunking
Connectivity to
Local PBX
Integration with
Non-certified
IP-PBX
E-SBC for connecting to SIP Trunking (e.g. Skype Connect) or existing
IP-PBX
Enhanced Gateways for connecting to PSTN or existing PBX
ELIN Gateways for E911 calling
Gateways for analog phones, modems and faxes
Range of densities, high availability and redundancy options

• AudioCodes Enhanced Gateways and E-SBCs offer investment protection
• Supporting gradual migration from TDM to Lync, and from PSTN to SIP Trunking using the built-in Enterprise class Session Border Controller
Secured SIP Trunk connectivity
Connectivity for analog phones, fax machines
Lync migration support with advanced routing features
Public Switched Telephone
Networks connectivity
TDM and IP-based Private
Branch Exchanges
Integration
Mediant 800
Mediant 1000
Mediant 2000
Enhanced Gateway and E-SBC Enhanced Gateway and E-SBC
Small Sites Small - Medium Sites
Enhanced Gateway
Medium - Large Sites
Mediant 3000
Mediant 4000
Enhanced Gateway and E-SBC
Large Sites
E-SBC
Very Large Sites

• Typical design of Lync at headquarters
Headquarters site
AudioCodes
Enhanced Gateway and E-SBC
SIP Trunking and/or PSTN
Lync Endpoints
AudioCodes Lync
Compatible
Analog Devices
PBX/IPPBX

Survivable Branch Appliances
Family of Survivable Branch Appliances that can fit any branch location and size
SBA with Integrated access sand data services
• SBA appliance with Router, access (WAN termination), PoE LAN Switch and firewall
SBA with full resiliency
• RAID1, SSD , dual PS, and recovery utility to allow minimal MTTR
Advanced applications
• Such as SIP Phones and Smartphones integration and recording
Full modularity of Interfaces
Easy and smooth migration for Lync 2013 branch offices
• Advanced call routing, Call Forking and Active Directory look-up
Supporting emergency calling standards
• Including E911 and Emergency Location Identification Number (ELIN)
Mediant 2000 SBA
Mediant 800 SBA
Mediant 1000 SBA
Small Branches Small - Medium Branches Medium - Large Branches

• Typical design of Lync at a branch
IP WAN
Branch office
AudioCodes SBA and E-SBC
Lync
Endpoint s
AudioCodes
Lync
Compatible
Analog
Devices
PBX/IPP
BX
SIP
Trunking and/or
PSTN

SmartTAP is a secure, stable and certified solution for Lync that enables the recording of key business interactions
• Certified
• Microsoft LYNC FIRST qualified recording solution
Compliance Recording
• Economic
• No conferencing resources needed
• Port Mirroring is optional
• No impact on quality of conversation
• Feature Rich
Transaction
Verification
Quality
Assurance
Dispute
Resolution
• Record ALL User Types for ALL call scenarios including Mobile or Home Users.
• Recording of Microsoft RTA codec with built in transcoding
• Remote Branch Survivability
• Scalable from as small as 8 to N concurrent sessions on a single or distributed server configuration

AudioCodes' Auto Attendant is an Interactive Voice Response (IVR) system that provides enterprises with a powerful and flexible tool to manage inbound calls and deliver them to the intended destinations.
Automatically plays voice prompts to callers
Transfers callers to additional menus and extensions based on caller input
Supports different operator numbers for working and non-working hours
Detects received fax calls and forwards faxes to the enterprise's default fax machine/e-mail
Remote online management of the Auto Attendant service
Multi Language support

AudioCodes DECT Mobility
Capabilities:
• IP DECT system integration
• Multi access point support
• Individual mapping of DECT extension into
Lync user account
• Support a variety of IP DECT systems includes:
• Gigaset
• Aastra
• LG-Nortel
• ICON
• ASCOM
Features Supported (Partial list):
 Registration
 Basic Calls (In/Out)
 Caller ID
 Call Waiting
 Call Hold
 Call Transfer
 Call Forward
 Multiple Lines
 Speed Dials
 Speaker Phone

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Range of management tools to ensure smooth deployment and operation
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Integration with Microsoft SCOM
 SCOM plug-in to monitor the SBAs and Enhanced Gateways through
Microsoft centralized System Center Operations Manager
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Monitoring Gateway alerts and performance information
 Enterprise-Grade centralized Element Management System
(EMS)
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Operations, Administration, Monitoring and Provisioning
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SBA centralized update tool
 Simplified operation and cost reduction
 S ession E xperience M anagement ( SEM )

Session Experience Manager (SEM) software is an intelligent analysis tool for monitoring the quality of VoIP calls within the enterprise network and its connecting trunks to service providers
Quick overview of network VoIP quality
Alarms on bad VoIP quality
VoIP network trend analysis
VoIP Bandwidth consumption
Reports
Call list with easy filtering

One Expert Team for All Your Services Needs
One supplier that provides you expert professional services…
Planning &
Design
Network
Readiness
Assessments
Installation &
Implementation
Training
ONE supplier that provides you with expert customer support…
24x7 Technical
Support
Software
Upgrades
12
9 3
6
Spares
Management
Remote
Monitoring

One Expert Team for All Your Services Needs
AudioCodes Professional Services
Provided Globally
Complementary to the voice partner services
Ensuring that all integration challenges are met
Professional Services for Lync deployment
Planning, Design, and Project Management for
• Network readiness assessment
• PSTN/PBX/SIP Trunk Integration
• Voice Network Survivability Design
Implementation of Microsoft Lync solutions
• Physical Installation
• Configuration
• Training
Day-to-day maintenance and monitoring services

One Expert Team for All Your Services Needs
AUDIOCODES ACADEMY Career Development with Lync
A full suite of training to develop your technical skills for Lync deployments using
AudioCodes
 Hands-on certification training

Remote instructor led training
 Trainings by local training partners
Certification Training – Participants are awarded with AudioCodes professional certification
AudioCodes Solutions in Microsoft® Lync™ Server 2013
Environment - Advanced
AudioCodes Solutions in Microsoft® Lync™ Server
2013 Environment - Essentials & Configuration
Educational Training – Participants are awarded with record of completion
Online Instructor Led -
AudioCodes Solutions in Microsoft®
Lync™ Server 2013 Environment - Essentials &
Configuration

Follow The Sun Comprehensive Technical Support
Field Application Engineer answers each call (normal business hours)
Geographical Diverse Support
Centers with local FAEs
24x7 support for Critical Issues
Website Incident Management
Help Desk
Remote Monitoring
Software Upgrade
Advance Replacement
Managed Spares
On-Site Break/Fix
Managed Spares

AudioCodes’ One Voice for Lync

Jasper Maters
Sales Director Benelux jasper.maters@audiocodes.com
+31 6 519 17 446

AudioCodes’ One Voice for Lync Questions:
Question 1: What protocol does AudioCodes uniquely support in its Lync phones?
Question 2: What is the best AudioCodes solution to use to connect to a SIP Trunk?
Question 3: Does AudioCodes support SCOM for management?
Question 4: What percentage of Fortune 500 companies use
Lync today?
Question 5: What colours are the AudioCodes Lync phones available in?