2012 ISECON/CONISAR Skills Transformation Alok Shrivastava Senior Director, Education Services, EMC Corporation 11/02/2012 © Copyright 2012 EMC Corporation. All rights reserved. 1 CLOUD TRANSFORMS IT BIG DATA TRANSFORMS BUSINESS © Copyright 2012 EMC Corporation. All rights reserved. 2 Agenda Introduction Cloud Transforms IT – IT Organizations’ View – Industry Trends - Expertise and Skills – What are we doing about it? Big Data Transforms Business – Big Data Analytics and Data Science – Industry trends - Opportunities – What are we doing about it? EMC and Fresh College Graduates – What we value? – Programs © Copyright 2012 EMC Corporation. All rights reserved. 3 EMC Corporation at a Glance EMC is a global leader in enabling businesses and service providers to transform their operations and deliver information technology as a service (ITaaS). Fundamental to this transformation is cloud computing. Through innovative products and services, EMC accelerates the journey to cloud computing, helping IT departments to store, manage, protect and analyze their most valuable asset — information — in a more agile, trusted and costefficient way. Customers range from startups to Global 500 Ranked 139 in Global Fortune 500 53,500 employees across 80 countries – Extensive focus on Education & Development © Copyright 2012 EMC Corporation. All rights reserved. $20 Billion in revenue in 2011 Since 2003: Invested $12B in R&D Invested 14.5B in acquisitions 4 Information Technology Transformation PC/ Microprocessor Mainframe Mini © Copyright 2012 EMC Corporation. All rights reserved. Networked/ Distributed Computing Cloud Computing 5 Characteristics of Traditional IT Departments Bureaucratic Unresponsive Constrained budgets Lack of confidence in IT © Copyright 2012 EMC Corporation. All rights reserved. Controlling Executives question high CAPEX and OPEX expenditures 6 Transforming IT to Provide Business Value Acknowledge public cloud competition Managed like a service business Build products and services that support business objectives Communicate value in business terms Flexible and responsive Cultivate LOB relationships Become strategic business partner IT-as-a-Service © Copyright 2012 EMC Corporation. All rights reserved. 7 IT Transformation Components A New IT Business Model Private, Hybrid, Public Clouds Service Oriented End-to-end Automation DNA, Skills, Roles & Organizational Alignment Market Driven Financial Transparency “Front Office” Capabilities “P & L” Focused Self-service Capabilities Service Accountabilities Enabling Technology Broker and Builder © Copyright 2012 EMC Corporation. All rights reserved. Technology Breadth 8 IT Transformation: Journey to the Cloud Cloud (ITaaS) Classic Data Center Virtualized Data Center © Copyright 2012 EMC Corporation. All rights reserved. Virtualized Infrastructure Cloud Services Virtualized Infrastructure 9 What Are the Implications for IT Roles? Before After Designing custom dedicated infrastructure Architecture and Design Building Provisioning Configuring Monitoring and break-fix Build and Operate Responding to service requests and tickets © Copyright 2012 EMC Corporation. All rights reserved. Product and Service Management Designing a consolidated multi-tenant cloud infrastructure Automation Capacity planning Performance management IT process engineering Developing, marketing, selling, delivering, and supporting service offerings 10 Challenges Identified by IT/Storage Managers • • • • • • • • • • • • Managing storage growth Storage consolidation Designing, deploying, and managing Backup, Recovery, and Archive Designing, deploying, and managing disaster recovery solutions Making informed strategic/big-picture decisions Designing, deploying, and managing storage in virtualized environments Lack of skilled storage professionals Designing, deploying, and managing storage in Cloud environments Lack of skilled cloud technology professionals Convincing higher management to adopt Cloud Infrastructure for Big Data analytics Managing external Cloud service providers And . . . • • • • Rapid shift from Classic to Virtualized and Cloud environment Widening knowledge gap due to Virtualization and Cloud Plans to hire additional 36.4% storage professionals Shortage of storage/cloud-educated workforce in the industry Source: Managing Information Storage – Trends, Challenges, and Options 2012-13 – a global study of over 600 companies. © Copyright 2012 EMC Corporation. All rights reserved. 11 IT Megatrend: The Rate of IT Transformation Data/Storage Migration to Virtualized and Cloud Environments Source: Managing Information Storage – Trends, Challenges, and Options 2012-13 – a global study of over 600 companies. © Copyright 2012 EMC Corporation. All rights reserved. 12 Increasing skills gap for IT transformation Increasing awareness of cross-domain impact of cloud 2011-12 2012-13 49.5% Network Group 69.6% 52.0% Systems Group 69.3% 50.5% Storage Group 63.5% 0% 10% 20% 30% 40% 50% 60% 70% 80% Managers/Organizations Source: Managing Information Storage – Trends, Challenges, and Options 2012-13 – a global study of over 600 companies. © Copyright 2012 EMC Corporation. All rights reserved. 13 Managing storage in virtualized and cloud environments Managers’ view on current skills of storage professionals Virtualization Skills Cloud Skills Strong+ Moderate 12% Weak 65% Strong+ Moderate 35% Weak 88% Source: Managing Information Storage – Trends, Challenges, and Options 2012-13 – a global study of over 600 companies. © Copyright 2012 EMC Corporation. All rights reserved. 14 Cross-domain skills for cloud infrastructure Self representation of storage professionals on their cross-domain skills Current Skills OS+Virtualization+Storage+Networking+B/R+Security 17.0% 26.6% OS+Virtualization+Storage+Networking+B/R 38.9% OS+Virtualization+Storage+Networking 51.7% OS+Virtualization+Storage 66.3% OS+Virtualization 0% 20% 40% 60% 80% • 17% individuals possess skills in all listed domains • 38.9% individuals possess skills in OS, storage, and networking Source: Managing Information Storage – Trends, Challenges, and Options 2012-13 – a global study of over 600 companies. © Copyright 2012 EMC Corporation. All rights reserved. 15 Hiring Plans for the Next 12 Months Plans to grow 34.6% Y/Y Storage Managers 788 238 +30.2% Storage Administrators 3891 Storage Architects 826 364 BC Administrators 267 BR Administrators +13.3% 3009 226 Cloud Architects 0 1257 +41.8% New 366 New Cloud Administrators 0 1272 0 +36.8% +44.1% 2001 Data Scientists 1433 1000 New 2000 Current 3000 4000 5000 6000 Planned Source: Managing Information Storage – Trends, Challenges, and Options 2012-13 – a global study of over 600 companies. © Copyright 2012 EMC Corporation. All rights reserved. 16 Building Storage Groups: Finding Expertise Preferred Hiring Sources Hire Experienced 83.6% Hire Certified 68.7% Internal Appointment 51.4% Hire New Collges Graduates 35.1% Engage Consultants 0% 32.9% 10% 20% 30% 40% 50% 60% 70% 80% 90% Source: Managing Information Storage – Trends, Challenges, and Options 2012-13 – a global study of over 600 companies. © Copyright 2012 EMC Corporation. All rights reserved. 17 EMC’s Cloud Education Solutions • Comprehensive ‘open’ - curriculum training and certifications – Focus on concepts and principles of technology – Applicable to any/multi-vendor products/solutions • Based on National Institute of Standards and Technology (NIST) definition of Cloud Computing • Creative self-paced learning in addition to traditional classroom training • Robust, multi-tiered curriculum aligned to industry-standard EMC Proven Professional certification Essential characteristics of cloud computing (Source: NIST) • Currently over 11,000 Professionals have completed or undergoing training; Over 2,000 achieved certification © Copyright 2012 EMC Corporation. All rights reserved. 18 IT transformation challenges and education solutions ① Enable your IT professionals to understand the concepts and principles of virtualization and cloud infrastructure technologies Cloud Infrastructure and Service and Information Storage and Management V2 education and certification ② Establish and enable a team of cloud and domain architects to plan and design cloud infrastructure, combining business requirements and technology considerations Cloud Architect and Data Center Architect education and certification © Copyright 2012 EMC Corporation. All rights reserved. 19 ① Cloud Infrastructure and Services Make informed decisions on your migration to cloud • Required: Cross-organization, cross-domain expertise Server, Network, Storage, and other cloud building blocks • Required: Organization-wide, shared understanding on: Objectives – Why cloud computing? Migration Roadmap – How to get there? Tools and Deployment Models Business continuity considerations Management responsibilities Security considerations Strategy, migration best practices 20 ① Information Storage and Management V2 Store, Manage, and Protect Digital Information in Classic, Virtualized, and Cloud Environments: • Storage subsystems, RAID and intelligent storage systems • Storage networking technologies such as FC-SAN, IPSAN, FCoE, NAS and object-based, and unified storage • Business continuity solutions, backup and replications, along with archive for managing fixed content • Key characteristics, services, deployment models, and infrastructure components for a cloud computing • Information security requirements and solutions, and managing and monitoring storage infrastructure This course is a must for all storage, systems, disaster recovery, backup-recovery professionals. This content is also the basis for a technical best seller book by Wiley publishing by the same title. 21 ② Cloud Architect / Data Center Architect Planning and designing skills for the Journey to the Cloud Cloud Virtualized IT_as_a_Service Virtualized Infrastructure Classic Cloud Infrastructure and Services EMCCA Cross-Domain Cloud Architects Storage Networking Information Availability EMCDCA Information Storage Security Storage Services Management Storage Domain Architects 22 Request Service Define Service EMC Proven Professional Cloud Architect Training and Certifications Self-Service Portal Service Catalog IT and Business Service Request Management EMCCAe – Configuration Management System Customers Decommission Service IT-as-a-Service IT-as-a-Service Operations and Governance Performance Compliance and Financial Management Discovery and Automated Provisioning Virtualized Infrastructure EMCCAVirtualized Infrastructure vStorage EMCCIS Cloud Infrastructure and Services vCompute Mgt Apps vConnectivity Middleware Business & APIs Management vApps Cloud Services Cloud Services Virtualized Infrastructure Virtualized Infrastructure Physical Infrastructure 23 IT skills transformation Approach 1 Initiate Change 2 Build the design team Design cloud Environment Skill up lead IT architects IT-as-a-Service Planning and Design Develop expertise to define IT transformation strategy and technical/organizational/business objectives and requirements. Cloud Architects In-house and and/or Domain Architects Engage External Consultants Develop expertise to build (in-house or via consultants) comprehensive designs for your cloud environment aligned to your business objectives. Virtualized Data Center and Cloud Infrastructure Cloud Infrastructure and Services (CIS) Design robust cloud environment 3 Develop IT-wide skills and gain mindshare Transform your entire IT team Cloud Infrastructure and Services (CIS) and/or Execute Individual Development Plans Develop required level of cloud computing skills across the entire technical IT Teams and gain their mindshare to support the IT Transformation plans and implementation. © Copyright 2012 EMC Corporation. All rights reserved. 24 CLOUD TRANSFORMS IT BIG DATA TRANSFORMS BUSINESS © Copyright 2012 EMC Corporation. All rights reserved. 25 From the dawn of civilization until 2003 humankind generated FIVE exabytes of data Today we produce five exabytes every TWO DAYS © Copyright 2012 EMC Corporation. All rights reserved. 26 26 © Copyright 2012 EMC Corporation. All rights reserved. 27 27 Exploding Data Volumes Require a New Approach to Analytics & Collaboration MEASURED IN WILL BE MEASURED IN TERABYTES PETABYTES EXABYTES 1TB = 1,000GB 1PB = 1,000TB 1EB = 1,000PB 1990’s 2000’s 2010’s (RDBMS, DATA WAREHOUSE) (CONTENT & DIGITAL ASSET MANAGEMENT) (NO-SQL, KEY/VALUE) VOLUME OF INFORMATION LARGE MEASURED IN SMALL © Copyright 2012 EMC Corporation. All rights reserved. 28 “The ability to take data – to be able to understand it, to process it, to extract value from it, to visualize it, to communicate it – that’s going to be a hugely important skill in the next decades.” Hal Varian, Chief Economist, Google © Copyright 2012 EMC Corporation. All rights reserved. 29 Growth of Data Scientist Opportunities Job Trends from Indeed.com • “A significant constraint on realizing value from big data will be a shortage of talent, particularly of people with deep expertise in statistics and machine learning, and the managers and analysts who know how to operate companies by using insights from big data." • By 2018...the United States alone faces a shortage of 140,000 to 190,000 people with analytical expertise and 1.5 million managers and analysts with the skills to understand and make decisions based on the analysis of big data. Average "big data" salaries for job postings nationwide are 45% higher than average salaries for all job postings nationwide. © Copyright 2012 EMC Corporation. All rights reserved. Source: McKinsey Global Institute Big data: The next frontier for innovation, competition and productivity Source: McKinsey Global Institute ; Big data: The next frontier for innovation, Maycompetition 2011 and productivity, May 2011 30 Big Data Key Characteristics Implications for the Enterprise • Large Volumes • New Platforms • New Sources • New Roles • Low Latencies • New Techniques © Copyright 2012 EMC Corporation. All rights reserved. 31 Industries Are Broadly Embracing Data Science Retail Advertising & Public Relations •CRM – Customer Scoring •Store Siting and Layout •Fraud Detection / Prevention •Supply Chain Optimization •Demand Signaling •Ad Targeting •Sentiment Analysis •Customer Acquisition Financial Services Media & Telecommunications •Algorithmic Trading •Risk Analysis •Fraud Detection •Portfolio Analysis •Network Optimization •Customer Scoring •Churn Prevention •Fraud Prevention Manufacturing Energy •Product Research •Engineering Analytics •Process & Quality Analysis •Distribution Optimization •Smart Grid •Exploration Government Healthcare & Life Sciences •Market Governance •Counter-Terrorism •Econometrics •Health Informatics •Pharmaco-Genomics •Bio-Informatics •Pharmaceutical Research •Clinical Outcomes Research © Copyright 2012 EMC Corporation. All rights reserved. 32 Data Repositories, An Analyst Perspective Data Islands Data Warehouses Analytic Sandbox Isolated data marts Centralized data containers in a purposebuilt space Data assets gathered from multiple sources and technologies for analysis “Spreadmarts” • Spreadsheets and lowvolume DB‘s for recordkeeping • Analyst dependent on data extracts • Supports BI and reporting, but • Enables high performance analytics restricts robust analyses • Analyst dependent on IT & DBAs for data access and schema changes • Analysts must spend significant time to get extracts from multiple sources using in-db processing • Reduces costs associated with data replication into "shadow" file systems • “Analyst-owned” rather than “DBA owned” © Copyright 2012 EMC Corporation. All rights reserved. 33 People & Skills Three Key Roles of the New Data Ecosystem Role Deep Analytical Talent Data Savvy Professionals Data Scientists Projected U.S. talent gap: 140,000 to 190,000 Projected U.S. talent gap: 1.5 million Technology & Data Enablers Note: Figures above reflect a projected talent gap in US in 2018, as shown in McKinsey May 2011 article Big Data: The next frontier for innovation, competition, and productivity © Copyright 2012 EMC Corporation. All rights reserved. 34 Profile of a Data Scientist Quantitative Technical Skeptical © Copyright 2012 EMC Corporation. All rights reserved. Curious & Creative Communicative & Collaborative 35 Data Science and Big Data Analytics Training and EMCDSA Certification Provides a practical foundation for Data Science and Big Data Analytics Enables immediate and effective participation on big data and other analytics projects Assist reframing a business challenge as an analytics challenge Deploy a structured lifecycle approach to data analytics problems Apply appropriate analytic techniques and tools to analyze big data Tell a compelling story with the data to drive business action Audience: Business and data analysts looking to add big data analytics skills Managers of business intelligence, analytics, or big data groups Database professionals looking to enrich their analytic skills College graduates considering data science as a career Recommended Prereqs: Basic understanding of SQL Basic understanding of statistics Basic understanding of scripting language, such as PERL, Python, Java, or R © Copyright 2012 EMC Corporation. All rights reserved. 36 Data Science and Big Data Analytics Hands-on practitioner’s approach to analyzing Big Data © Copyright 2012 EMC Corporation. All rights reserved. 37 EMC – Place to work for Recent Graduates What we value… Curiosity and Intellect Thinking and Innovation Integrity and Professionalism Continuous Learning Graduate Programs… Sales Associate Programs Global Services Associate Programs – Presales, Consultants, Delivery and Support engineers Leadership Development Programs – IT, Engineering, Business Operations, Marketing, Human Resources, Finance and Global Services Organizations Internships University Programs Global Academic Alliances © Copyright 2012 EMC Corporation. All rights reserved. 38 EMC ACADEMIC ALLIANCE Educating Future IT Professionals http://education.EMC.com/AcademicAlliance © Copyright 2012 EMC Corporation. All rights reserved. 39 EMC Academic Alliance Program Transforming Students’ Opportunities EMC Academic Alliance partners with colleges and universities worldwide to help educate students on information infrastructure technology Prepares students for roles in virtualized and cloud environments – – – – – In increasingly complex IT environments On organizations’ migration to the cloud Increasingly sophisticated storage technologies In big data and other analytics projects On backup and recovery planning and implementation Provides students with a competitive edge As of Q3’2012: – 900+ institutions across 60+ countries – 150,000+ students educated – 400,000+ fans on Facebook/EMCAcademicAlliance © Copyright 2012 EMC Corporation. All rights reserved. 40 Learn More at ISCON 2012 Day Time Session Location Friday 11/2/12 10:00am 10:25am EMC Academic Alliance – Educating Future IT Professionals Bienville Room Friday 11/2/12 10:45am 11:10am Virtualization and Cloud Computing in the IS/IT/CS Curriculum Panel Bienville Room Saturday 11/3/12 11:30am 11:55am Prepping for Cloud - A New Look at an Old Alliance La Nouvelle Orleans East • Managing Information Storage: Trends, Challenges, and Options 2012-2013 • http://education.EMC.com/ManagingStorage • EMC Academic Alliance Program • http://education.emc.com/academicalliance/ • Alok’s Blog • http://infocus.emc.com/author/alok_shrivastava/ © Copyright 2012 EMC Corporation. All rights reserved. 41