International Aerospace Quality Group (IAQG)
Other Party Management Team (OPMT)
Prepared by:
Tim Lee
– Chair IAQG OPMT
The Boeing Company
October 10, 2013
Quality Management System
Certification
Montreal - Conference

Purpose & Topics
Purpose:
•
To provide an overview of the Industry Controlled Other Party (ICOP)
AS9100/9110/9120 Quality Management System (QMS) certification oversight processes
•
Describe how organizations can prepare for an audit and the value of
ICOP certification
2
Agenda Topics:
•
9100 Series Standards & Document Relationship
•
What is ICOP
•
Other Party Management Team (OPMT)
•
Audit Preparation and ICOP Value
•
Summary
•
Q & A

3
9100 Series of Standards
Quality Management Systems
•
EN/AS/JISQ 9100 - Requirements for Aviation, Space and Defense
Organizations
•
Organizations that design, develop and/or produce aviation, space and defense products; and by organizations providing post-delivery support.
•
EN/AS/SJAC 9120 - Requirements for Aviation, Space and Defense
Distributors
•
Organizations that procure parts, materials and assemblies and resell these products to a customer in the aviation, space and defense industries.
•
EN/SJ9110 - Requirements for Aviation Maintenance Organizations
•
Organizations whose primary business is providing maintenance, repair and overhaul services for aviation commercial and military products; and original equipment manufacturers.

IAQG Document Relationship
IAQG OWNERS DATA
Oversight of Certification Scheme
9104-1
(organization) 9104-2
(surveillance/certs)
9104-3 (auditors)
9100
(General)
Quality Management System
Requirements
Standards /
Technical
Reports
9102
FAI
9103
Key Char.
9110
(Maintenance)
9120 (Distributors)
9115
Software
9107
DDA
9114
Direct ship
9137
AQAP align.
9131
N/C Doc
9162
Operator Self Verif
9132
Marking
9133
Sup.Qual.
9101
Audit
Process
9134
Sup risk
Supply Chain Management Handbook (SCMH)
1
Sales &
Scheduling
2 3
Requirement
Flow down
Design &
Developm’t
4
Sourcing selection
5
Plant, skills & planning
6
Order Mgt
& logistics
7
Manufact.
&
Inspection
8
Supplier
Mgt.
9
Control of
N/C mat’l
C/A & P/A
10 11
Customer
Support
Business
Processes
Data Type
People Capability documents
(PCAP001)
& structure
(skills matrix)
4

5
WHAT IS ICOP?
•
ICOP is a globally harmonized 9100/9110/9120 Aerospace
Quality Management System (AQMS) Certification process defined by the IAQG
•
Industry Controlled:
•
The IAQG through each Sector provides direct oversight of all AQMS certification activities
•
Other Party:
•
Certifications activities are conducted by accredited
Certification Bodies (CB) and Authenticated Aerospace
Experienced Auditors (AEA) that are recognized through the ICOP process
•
ICOP process is managed by the IAQG Other Party
Management Team (OPMT)

6
Industry Controlled Other Party
• Our Aviation, Space & Defense sector certification scheme utilizes ISO for basic requirements and supplements ISO with
Aviation, Space and Defense (AS&D) unique requirements.
• ISO 9001 as supplemented by 9100
• Certification Criteria is Linked to ISO 17021 and
IAF Documents

IAQG OPMT
•
Mission:
•
Management and oversight of the 9100 series
Aviation, Space and Defence Quality
Management System certification program.
•
Vision:
•
A measurable IAQG quality management system certification program that is efficient, recognized and brings benefit to all stakeholders
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Other Party Management Team
OPMT
Other Party Management Team
Committee
IAQG
Council
8
RMC
(Americas)
Sector Management Structures
Voting Members;
ABs;
CBs; and
Industry
Representatives
OPMT
(Europe)
Voting Members;
ABs;
CBs; and
Industry
Representatives
JRMC
(Asia / Pacific)
Voting Members;
ABs;
CBs; and
Industry
Representatives
Acronyms
RMC - Registration
Management Committee
OPMT - Other Party
Management Team
JRMC - Japan Registration
Management Committee
AB - Accreditation Bodies
CB - Certification Bodes

ICOP Criteria
•
9104-001 – Accreditation/Certification Requirements
•
Certification Structures
•
Sector Requirements
•
Recognized Accreditation Bodies (ABs)
•
Accredited Certification Bodies (CBs)
•
Authenticated Aerospace Auditors
•
Auditor Authentication Bodies (AABs)
•
OASIS database management
•
9104-002- Oversight
•
Oversight and surveillance process to ensure conformance to established aerospace industry 9100-series standard accreditation/certification requirements
•
9104-003 – Auditor Authentication & Training
•
A common process for aerospace auditor training and authentication to be utilized by all the IAQG sectors

Certification Structures
•
Prior to 9100 Series ICOP certification an organization must work with their contracted CB to determine the appropriate
AS9104/1 (Appendix B) defined certification structure that supports their internal organization structure.
•
Certification Structure options include:
•
Single Site - Organization having one location
•
Multiple Site – QMS with multiple locations, similar processes
•
Several Site – Single QMS with several independent sites
•
Campus – Single QMS with sites that support same Value Stream
•
Complex – Single QMS with combination of the above structures
•
A defined structure will assist CBs with the development of a robust and conforming audit program, and provide industry with visibility of the structure within the OASIS database.

On-Line Aerospace Supplier
Information System (OASIS)
•
•
•
OASIS Database – 15,000 Sites
Database where all information related to ICOP certifications, auditors and audit results is stored
Only general information such as Accreditation Bodies, Certification
Bodies, Certified Supplier sites, Approved Auditors is publicly accessible.
•
•
Includes a list of approved Certification Bodies (CB)
Includes a robust Stakeholder Feedback process to Industry
Leaders, Certification Bodies and Document Reps
OASIS LINK
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Audit Prep
12
•
Preparation
•
Top Management Commitment
•
Obtain Industry Standards: 9100/9110/9120 QMS; 9104-001
Accreditation/Certification; 9101 Assessment Process;
•
Update procedures and processes
•
Incorporate Customer and Regulatory requirements
•
Ensure all personnel have been adequately trained
• Implement “Process Approach”
•
Processes identified, interrelationships and linkages defined
•
Performance measures & objectives established, supported with metrics
•
Actions taken when objectives are not met
•
Complete an internal audit to verify conformance
•
Address identified non-conformances via robust corrective action process.

Audit Prep & CB Selection
13
•
Preparation (continued)
•
Conduct Management Review to analyze health of QMS and address resources needed to maintain and improve QMS
•
Focus on Customer expectations and address customer complaint
•
Personal accountability
•
Certification Body (CB) Selection
•
Contract with an ICOP approved Certification Body (CB) that is listed in OASIS
•
Service Provider
•
Competitive Bid Process
•
Set high expectations (Add Value)
•
Work with CB to prepare for and complete certification process
•
Certification Structure Determination
•
Stage 1 Audit Prep & Stage 2 Audit
•
Corrective Action & Certification Decision

ICOP Benefits
14
•
Value of ICOP
•
Globally harmonized certification scheme that is recognized by major
Aviation, Space and Defense companies
•
Supports supplier approval activities with a recognized quality management system certification
•
Public database (OASIS) listing all certified organization and their status
•
Process approach to conformance assessment
•
Analysis of effectiveness
•
Focus on exceeding customer expectations
•
Supports Customer supplier approval processes
•
Reduces redundant QMS Audits

Resources
IAQG Website
AAQG Website
Excellent starting points for resources.
Page 15

Resources
AS9104/1 Link
AS9100C Link
AS9101D Link
Page 16

Resources
• 9100 Deployment Page – Numerous Resources
Link: http://www.sae.org/iaqg/organization/requirements.htm
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Supply Chain Management Handbook (SCMH)
• The SCMH provides guidance material to help continuously improve On Time,
On Quality Delivery
(OTOQD)
• It is provided at no cost and is available to all levels of the supply chain
• Link: http://www.sae.org/scmh/
18

Summary
19
•
Industry Controlled Other Party
•
Globally harmonized – Stakeholder Accountability
•
Audit Preparation
•
Ensure adequate audit duration has been agreed to with the CB
•
9104-001 provides minimum duration only
•
Conduct an effective internal audit to verify conformance
•
Process metrics on the shop floor not in the board room
•
ICOP Value
•
Independent assessment of conformance
•
Validates investment in Quality Management System
•
Globally recognized certification process
•
Process focused audits
•
Use effectiveness evaluation to identify opportunities for improvement
•
Working Together to continually improve the Aviation, Space and
Defense AS9100/9110/9120 certification process

Questions…..
ICOP Certification Scheme: Efficient - Recognized - Beneficial
Page 20