Presentation Topics
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Technological Need
Technological Innovations
Project Challenges
Project Funding Sources
Inefficient Service
• Caravan of paratransit vehicles traveling to
the same key destinations.
• Far less passengers than vehicle capacity.
• Unproductive wait for medical passengers.
• High cost of service delivery.
CTC Partners
Desire for Coordination
Agencies expressed a desire to
• Minimize the duplication and gaps in
service.
• Coordinate the delivery of trips throughout
the region.
• Enter into coordination agreements.
• Share resources.
Coordination Road Blocks
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Policies driven by funding formulas;
Constraint of staff;
Differences in terminology;
Varying eligible trip requirements; and
Lack of automation and technology.
Limited Technological
Resources
• Different scheduling software;
• Varying sources for reporting information;
• Limited technological knowledge and
dedicated technological staff;
• Outdated computer hardware; and
• Overload of conflicting technological
information.
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Regional Scheduling System
Secure internet connection to shared servers
housing the scheduling applications;
• Pool of licenses.
• Trapeze Pass CT, Flex and Medicaid Billing modules.
• Citrix XenApp.
• Data segregation through security settings.
• Agency specific parameters.
• Shared location and stop tables.
Functional
Diagram
Ease of Trip Booking
Similar Trip
Purpose,
Mobility Aid,
and
Passenger
Type
Definitions
Common
Locations
Agency
specific fare
types and
charges
Consistent Reporting
Technological Support
Certified data professionals at JTA maintain
data in 2 environments – Production and Test.
• Buffered and secure site.
• Backed-up hourly with nightly back-up
offsite.
• 24 hours a day / 7 days a week support.
• Database and server maintenance
performed between mid-night & 3am.
Peer Support
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Shared training environments.
Standardization and consistency.
Local subject matter experts
Cross agency reservations, dispatch or
reporting support in the event of staffing
shortages and emergencies.
• Improve staff and trip efficiencies.
Project Challenges
• Limited staff time and turnover of staff.
• Travel between counties.
• Old equipment and slow internet
connections at partner sites.
• Collection and migration of data.
• Terminology & naming conventions.
• First Trapeze project using Flex in a
Community Transportation environment.
Overcoming Challenges
• Gain commitment from Directors.
• Meet, meet and meet with subject matter
experts
• GoToAssist – remote support.
• Technology Survey and piggyback clause
in RFPs.
• TechSoup – www.techsoup.org
Project Funding
• FDOT Service Development grant of
$130,000 with JTA providing 50% match.
• FTA New Freedom grants of $160,000
with JTA providing 20% match.
• Section 5310 funds of $112,00 for
continued technological support and
upgrades with JTA providing 20% match.
• Partners used other funding sources for
any workstation and internet upgrades.
Questions?
Liz Peak
Jacksonville Transportation Authority
lpeak@jtafla.com
(904) 633-8535