Avaya Aura: Taking the Next Step Collaborate NOW! Promotion Partner Briefing Deck Last updated: 30th September 2013 AVAYA PROPRIETARY & CONFIDENTIAL Simplifying Real-Time Collaboration for Everyone 1. Collaborate NOW! Promotion 2. Why Now is the Time for UC 3. User Profile Value in Avaya Aura® 4. Case Studies 5. Next Steps Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy. 2 Enterprise Installed Base Promotion – 3 Updates 1 Promotion Consolidation 3 July to September October to September 2014 Target: Avaya upgrade AND Nortel technology refresh Collaboration Pack for CS1000 Promotion 2 Target: Nortel heritage base with gradual migration approach Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy. Discount Changes Today From Oct 1st Min 100 Collaboration Suite licenses 15% 15% Min 100 Mobility Suite licenses 13% 14% Min 100 Foundation Suite licenses 11% 7% 3 Installed Base View 30M Lines of upgrade & up-sell opportunity Avaya Heritage Installed Base CM6 1.2M Lines Nortel Heritage Installed Base R6/7 1.3M Lines R7.5/7.6 3.1M Lines CM5 4.9M Lines CM4 and Below 9.9M Lines Pre R6 9.7M Lines The majority of the base requires an upgrade before they can leverage the innovative applications Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy. 4 Collaborate NOW! Objective & Availability Drive applications and reduce the hardware hurdle of upgrades. In addition, support the rollout of Avaya Aura® Suite Bundles: Objective Target Audience Availability • Re-engage customer base, protect from competitive inroads • Forklift out old Avaya or Nortel PBXs / Server hardware and replace current releases • Establish base of platforms for future collaborative applications sales CM5 Installed Base and Below Nortel Installed Base 1. Technology refresh to Avaya Aura 2. Migration approach – upgrade CS1000 to 7.6 AND add Avaya Aura at the same time EMEA Start date: 8th April 2013 Timeframe End date:or Avaya 22policy. September 2014 Avaya - Proprietary. Use pursuant to your signed agreement 5 Avaya Aura® Suite Licensing Driving high margin user driven collaboration sales conversations Mix & Match per user across the enterprise Optional Video Room connectivity Collaboration Suite Optional al-la-carte Conferencing or Scopia (/port) Conferencing 7 (Audio/Web/Video) Mobility Suite Scopia /user * Desktop & Mobile Optional al-la-carte Conferencing or Scopia (/port) Foundation Suite Avaya Aura CM,SM, SMGR Avaya Aura Presence one-X Communicator Avaya SBC Flare for iPad Voice Avaya Aura CM, SM, SMGR Avaya Aura Presence Voice ACE 6.2 MS Lync Plug in ACA CM Messaging Core telephony, messaging, SIP-enabled, with desktop clients, supporting all phones Avaya - Proprietary. One-X Communicator Avaya SBC Flare for iPad Voice/Web/Video Avaya Aura CM, SM, SMGR Flare for PC ACE 6.2 MS Lync Plug in ACA Avaya Aura One-X Mobile/ Messaging SIP/iOS/CES Avaya Aura Presence ACE ACE Flare for PC Avaya Aura One-X Messaging Mobile/ SIP/iOS/CES One-X Communicator ACE CM Messaging Additionally empowering roaming users, road warriors and telecommuters, with UM, mobile clients, and secure BYOD access Use pursuant to your signed agreement or Avaya policy. Flare for PC ACE 6.2 MS Lync Plug in ACA CM Messaging Additionally empowering power collaborators with video and multi-modal conferencing 6 Collaborate NOW! Promotion Offer Summary Three Levels of Discount tied to each new Avaya Aura License Suite Minimum Number of ASIPP and/or Upgrade Licenses Foundation Suite Mobility Suite Collaboration Suite 100 100 100 Incremental Partner Discount Discounts apply to: • UC & C Portfolio • CC Portfolio • Radvision portfolio • Data networking • Upgrade Advantage • Support Advantage Exclusions 7% 14% 15% VSP9000, OEM and non-discountable Products, WFO Maintenance NOTES: • Discounts are incremental, eg. If standard discount is 40% and the deal qualifies for Mobility Suite discounts then the total discount to the partner will be 54% • Support Advantage discount applies to 1 or 3 year contracts. In the case of a 1 year contract, the second year renewal will be at the same rate as year 1, subsequent years will be at standard (non-promotional) pricing • For the Adriatic’s, Turkey and Middle East & Africa regions, the incremental discount on the endpoints will max be 12%. Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy. 7 WHAT’S IN IT FOR THE PARTNER Advantages Target the industry’s largest installed base of enterprise communications systems: 50 million users worldwide Re-engage and protect your customer base: lead with high margin applications value while addressing hardware and software upgrade requirements Build on Suite Licensing messages of simplicity, added value and strong applications position with time-limited promotions pricing Saving Elements ►7-15% of LIST price – applicable to: ► UC & Collaboration Portfolio ► Contact Center ► Networking ► Radvision ► Upgrade Advantage ► Support Advantage Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy. 8 WHAT’S IN IT FOR THE CUSTOMER Advantages SIP consolidation for savings – entrée into UC Mobility applications to bring your company to the next level Collaborative User experiences with Integrated video tools Comprehensive world-class support Saving Elements Avaya Aura Upgrade User Licenses (min. 100 required) All Avaya Common Servers G-Series Gateways Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy. 96X1 Phones Networking Radvision Elite 6000 MCU & Endpoints 9 WHAT’S IN IT FOR THE CONTACT CENTER CUSTOMER Advantages Enterprise wide Engagement Right Media, Right Time Actionable Insight Comprehensive world-class support Saving Elements SMS Call Center Elite Licenses Call Management System CMS Hard ware Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy. Multi-Media Elite *agent interface Phones Servers Networking Radvision Elite 6000 MCU & Endpoints 10 Calculation Examples Example 1 2 3 4 Quantity of Suite Licenses ordered Foundation 80 200 300 1000 Mobility 20 150 100 75 Promo Comments Discount Collaboration 90 100 50 25 None As there is not at least 100 upgrade licenses in any of the suite this design is not eligible for promo discounts 15% The highest promotional discount is eligible on the deal as there are at least 100 Collaboration Suite licenses 14% Not enough Collaboration Suite licenses to qualify for the 15%, but enough Mobility Suite licenses to qualify for 14% 7% Not enough Mobility or Collaboration Suite upgrade licenses to qualify for 14-15% but more than enough Foundation Suite upgrade licenses to qualify for the 7% incremental discount Note: although the Aura Suite license determines the promotional discount level, the actual discount is applicable to the entire deal including HW, SW, Contact Center, Radvision, Networking, Upgrade Advantage and Support Advantage, Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy. 11 except OEM products and VSP9000 Quoting & Ordering Step 1 – Add the appropriate Campaign Code to your upgrade opportunity in SFDC. – “Collaborate NOW! EMEA” for Avaya Heritage upgrades and migrations – “Collaborate NOW! EMEA Nortel” for Avaya Nortel upgrades and migrations Step 2: – Follow the simple rules of this promotion design your upgrade using the Avaya Solution Designer (ASD) and upload it in SAP Step 3: – Raise an SSR for special discount, indicating in the comment section that this is a request for Collaborate NOW! promotional discounts Step 4: – The Avaya Deals Desk will confirm your promotional pricing back (on a best effort basis the SLA is to respond within 24 hours), with the approval number Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy. 12 MPGs Eligible for Promotional Discounts Avaya Pricing Model MPG 1P – HW (Red UC HW, SMEC) 2P – SW (Red UC SW) 3P – PERI (Endpoints) 4P – HW2 (Blue Voice HW) 5P – SW2 (Blue Voice SW, Red Contact Center) 6P – DATA (Networking) 7P – OEM 8P – RADVISION 1S – Maintenance Services 2S – Professional Services 3S – Operations Services Collaborate NOW! Discounts? Y Y Y* Y Y Y N Y Y N N * Note: the maximum discount on endpoints for the Adriatic’s, Turkey and Middle East & Africa regions is 12%. Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy. 13 Information & Resources Collateral – available on the promo page – click here – Offer Definition – Partner presentation – Partner Cheat Sheet – Customer presentation – Customer fact sheet Useful links – Collaborate NOW! End User web page – click here – The Avaya Aura Savings Estimator – click here – Making the Most of the Latest Avaya Aura Capabilities Video – click here – Avaya Aura: Taking the Next Steps Whitepaper – click here Questions? Send en email to emeapromotions@avaya.com Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy. 14 Simplifying Real-Time Collaboration for Everyone 1. Collaborate NOW! Promotion 2. Why Now is the Time for UC 3. User Profile Value in Avaya Aura® 4. Case Studies 5. Next Steps Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy. 15 The Speed of Business is Accelerating Requires New Internal and External Collaboration Tools BYOD Enterprise Customers Users CLOUD Point of Customer Service Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy. Point of Employee Productivity 16 Customers Facing Rapid Technology Change New technologies, adoption challenges, complex multi-vendor environment 4:1 Mobile projects will outnumber PC projects 400% 802 30% 16% Million Increase in dedicated video soft clients by 2016 Tablets by 2016 Increase in mobile enterprise investments through 2015 Of enterprise will be cloud based by 2015 Source: Gartner Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy. 17 Meeting The Needs Of All Your Constituents Customer Experience Problem Resolution Increase Productivity Faster Execution Decrease Cost Simplify Maintenance Integrate Systems Deploy New Services Anywhere, Anytime Any Device, Any Modality Relevant Information Social Networking Line of Business IT End User Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy. 18 Simplifying Real-Time Collaboration for Everyone 1. Collaborate NOW! Promotion 2. Why Now is the Time for UC 3. User Profile Value in Avaya Aura® 4. Case Studies 5. Next Steps Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy. 19 User Profiles vary as Employee Needs Differ Power Collaborator Office Centric Name Lookup, Click-to-Dial, Desktop Video, IM/Presence, Voicemail, Conference Calls. Foundation Mobile and Virtual Worker Remote access, Enterprise features, Mobility Single-number reach, device choice, speech-enabled, consume content. Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy. Multi-tasking, any device, Host voice/video and web conferences, share content. Collaboration 20 A Software Suite for all your User Profiles Foundation Suite Mobility Suite Collaboration Suite Provides core telephony, messaging, SIP-enabled, with desktop soft clients, Including video, supporting all phones Office Centric Additionally empowering roaming users, road warriors and teleworkers with UM, mobile clients and secure BYOD access Maximing productivity for power and visual collaborators with video and multi-modal Power Collaborator conferencing Mobile and Virtual Worker Foundation Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy. Mobility Collaboration 21 A Software Suite for all your User Profiles Driving user-profile driven, collaboration-oriented, sales conversations Mix & Match per user across the enterprise Optional Video Room connectivity Optional al-la-carte Conferencing 7 or Scopia (/port) Collaboration Suite Mobility Suite Foundation Suite Optional al-la-carte Conferencing 7 or Scopia (/port) Avaya Aura Conferencing (Audio/Web/Video) Scopia /user * Collaboration Suite Desktop & Mobile Mobility Suite Avaya SBCE Avaya Aura One-X Messaging Mobile/ SIP/iOS/CES Flare for iPad EC500 Voice Foundation Suite Avaya Aura CM,SM, SMGR Avaya Aura Presence one-X Communicator w/Video Voice ACE 6.2 MS Lync Plug in ACA w/ Video CM Messaging Flare for iPad EC500 Avaya Aura CM, SM, SMGR Avaya Aura Presence ACE ACE Flare for PC Avaya SBCE Flare for PC ACE 6.2 MS Lync Plug in ACA w/ Video Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy. one-X Communicator w/Video Voice/Web/Video Avaya Aura CM, SM, SMGR Avaya Aura One-X Mobile/ Messaging SIP/iOS/CES Avaya Aura Presence one-X Communicator w/Video ACE CM Messaging Flare for PC ACE 6.2 MS Lync Plug in ACA w/ Video CM Messaging 22 Simplifying Real-Time Collaboration for Everyone 1. Collaborate NOW! Promotion 2. Why Now is the Time for UC 3. User Profile Value in Avaya Aura® 4. Case Studies 5. Next Steps Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy. 23 Case Study BC Hydro: Taking the Next Step in Communications Major utility providing reliable energy to over 1.8 million customers across 57,000 km of transmission lines with 6,0000 employees Problem Dated phone system nearing end-of-life Lack of effective mobility solutions for highly mobile work force Smooth migration required for 10,000 lines across 200 locations Need to reduce total cost of ownership Solution Avaya Aura® Communication Manager, Session Manager and System Manager for simplified deployment, management and administration EC500 for one number access one-X Communicator for full featured laptop mobility Value Able to reduce technical staff administering the communications solution and shift them to other priorities Enhanced mobility and “reach-ability” for employees Simplified Move / Add / Change tasks get employees up and running more quickly “Avaya’s system has really transformed how our IT department – and BC Hydro – conducts business. It used to take five employees to manage the phone system; now it’s a two person job. Members of our IT department have been able to focus on other areas.” Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy. 24 Case Study Parkview Health: SIP for Real-Time Collaboration Not-for-profit healthcare provider serving a community of over 820,000 residents, with 8,000 staff and 8 hospitals distributed across North East Indiana Problem Improve & accelerate communications among mobile caregivers and other staff Deliver data from monitoring devices to mobile staff in real-time Unify a decentralized voice network without a complete forklift of legacy switches Solution Avaya Aura Session Manager and Communication Manager for an integrated SIP based collaboration core The Mobile Activity Assistant improves collaboration and accelerate work flow by consolidating nurse call alerts, critical result notifications, stat requests, and co-worker messages onto one application on a mobile device. Value Accelerated work flows and efficiencies resulting in more time for bedside care Integration with other smart technologies for real-time access to data that supports patient care and safety Cost savings on SIP connectivity Ease of integration with legacy switches • “Parkview chose Avaya because the company strongly supports our vision that advanced mobile communications are key to providing outstanding health care and the best patient experience.” Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy. 25 Case Study Emory: Enabling the BYOD Campus Renowned private research university in Atlanta, Georgia Also one of the Southeast’s leading healthcare systems 3,000 faculty members, 50 locations, 52,000 endpoints Problem Employees roaming campus typically not connected to university communications Too many incompatible devices to support Use of personal phones requires tracking too many contact numbers Need to control TCO for IT Solution Early access customer now planning Flare Communicator roll-out to faculty with iPads Extending use of existing Avaya Aura® infrastructure and shared back-end apps Interoperates with Avaya Desktop Video Devices and other mobile clients being used by staff Value IT issues are minimal Able to leverage expanding BYOD iPad use Staff can establish their own “office identity” anywhere Expect to simplify “roaming” and drive improved staff accessibility and productivity Reduce LD costs Fun! “Combines Avaya software engineering expertise with all the strengths of the iPad. The result is great voice quality, high reliability and a beautiful user interface that looks like it was built for how we work today. It’s the only ‘phone’ I have on my desk right now.” Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy. 26 Case Study Boyd Bros: Collaboration Wherever You Go… Midsize transportation company based in Clayton, Alabama Over 1000 trucks hauling time-sensitive steel/building materials Recognized as “Best Fleet To Drive For” Problem Critical shortage of qualified drivers in the transportation industry Keeping qualified people on staff when they relocate Providing sales personnel with mobility options Need to lower TCO and streamline management Solution Consolidated Avaya Aura® communications platform Avaya one-X® for mobility, presence, teleworking, contact center and home agent capabilities Emergency home and remote virtual office choices Easy to add HD video conferencing for relationshipbuilding with drivers (2010 Truckload Carrier Assoc.) Value Competitive advantage in hiring and retaining drivers Cost avoidance in training new employees: $50K+/year 300% increase in home agent productivity 80% improvement system management time Easy to establish home offices and mobility options http://www.networkworld.com/news/2011/031611-avaya-boyd-uc.html “Avaya has helped us to create a more effective and mobile workforce, and to continue building a highly collaborative culture.” Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy. 27 Simplifying Real-Time Collaboration for Everyone 1. Collaborate NOW! Promotion 2. Why Now is the Time for UC 3. User Profile Value in Avaya Aura® 4. Case Studies 5. Next Steps Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy. 28 Next Steps Engage with your CAM on plan to work the base Avaya Aura Taking the Next Steps - Whitepaper Making the Most of Avaya Aura Capabilities - Video Avaya Aura Savings Estimator Fact Sheet (Customer Facing – in progress) Starting Collaborating NOW! Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy. 29