CommCare Platform Overview 0 About Dimagi Created out of Harvard and MIT Media Lab, offices in Cambridge, USA; New Delhi, India; Cape Town, SA; and Maputo, MZ Leaders in Open-Source development and Software-as-a-Service support for mobile technology Collaborative Model of Dimagi technology with partners in implementation and research Highly qualified team of 50+ with scientists, public health experts, physicians, engineers and field consultants 10+ years of experience with over 100 ICT projects across numerous sectors and technology approaches 1 Unique Open Source Product Focus Turnkey configurable solutions that do not require software developers to deploy Enterprise-class SaaS cloud hosting with economies of scale (hosted at leading providers Rackspace with DB support form Cloudant) Leader of scientific research for ICT solutions Enable rapid iteration and innovation while supporting global scale Strategic partnerships that leverage our technology products across sectors and enterprises 2 DIMAGI PRODUCTS 3 Dimagi Products – Powered by CommCare CommCare CommConnect CommTrack Data and Workflow Communication Logistics • Data collection and case management solution • Secure and scalable • Java feature phones or Android smartphones & tablets • Any SMS-enabled mobile device. • 2-way SMS-based applications • SMS point of service logistics management systems • Manage inventory and logistics for remote sites. Implementation Services: technology enablement, design, and support 4 Cross Sector Support Education and Training Water and Sanitation Financial Services for the Poor Emergency Response Agriculture Gender Equality & Women’s Empowerment Logistics In Discussions Health Dimagi Products Governance and Accountability Select Implementers 5 Current Market Penetration Key Stats 31 Active countries 7 Active Sectors 135 Active Projects 2,027 Active Users 61,213 Active Cases 200,875 Forms last Month 492 Projects to Date 6,050 Users to Date 350K Cases to Date 1.6 MM Forms to Date 6 DEEP DIVE: COMMCARE 7 CommCare: Mobile Solution for Frontline Workers Frontline Workers use CommCare in each activity to register and track clients. Improving Access: Frontline Workers get SMS reminders for visits and encouragement to increase coverage of every eligible client. Improving Quality: Frontline Workers use electronic checklists, decision support, and educational training materials. Improving Experience: Frontline Workers use audio clips, pictures, and videos to enhance credibility and discuss sensitive topics. Improving Accountability: Frontline Worker programs extensively leverage data on CommCareHQ to improve supervision and monitoring of their programs (improving accountability) See online video demo 8 CommCare Use Case SMS Reminder Question Reena is overdue for his follow-up treatment please follow-up with her. Select Exit Select Find Existing Clients Record patient information Provide Multimedia counseling Exit Follow-up with clients CommCareHQ Information System Build your application Manage Your Data and Workforce 9 CommCare: Mobile Solution for Frontline Workers Use CommCare Mobile for complex data collection, submitted to the web in real-time Manage Clients Use “case management” to track client data Mobile Manage Data Engage with Multimedia Use images, audio, and video to educate and engage frontline workers and their clients. Remotely manage your CommCare application and mobile workforce from our web-based application. Web Manage Apps and Users Monitor & Support Workforce “Active Data Management” utilizes the data you collect to focus on the continuous performance improvement of your workforce. 10 CommCare: Mobile Solution for Frontline Workers Use CommCare Mobile for complex data collection, submitted to the web in real-time Manage Clients Use “case management” to track client data Mobile Manage Data Engage with Multimedia Use images, audio, and video to educate and engage frontline workers and their clients. “Active Data Management” utilizes the data you collect to focus on the continuous performance improvement of your workforce. Manage Apps and Users Web Monitor & Support Workforce Remotely manage your CommCare application and mobile workforce from our web-based application. 11 CommCare: DEMO CommCare Overview: http://tinyurl.com/commcarevideo CRS India: http://tinyurl.com/crscommcare 12 Case Management Track Clients Over Time - Routinely visit the same clients - Manage entire case lifecycle offline if connectivity is unavailable - All data stored locally on the workers’ mobile device Monitor Cases From the Web -View all registered cases online -Track how data is changing over time -Monitor worker productivity 13 Application Builder Create Your Own Application - Online tools to build your own CommCare application - Collect information including dates, multiple choice, images, video, bar code, and GPS. - Create simple surveys or complex counseling forms Download From the App Store -Leverage previously built apps to get started quickly -Share your own apps with the community 14 Active Data Management Continuous Performance Improvement - Support for Project Coordinators in managing workforce - Analyze all data submitted to server to improve worker performance - Targeted, actionable follow-up activities for supervisors - Weekly and monthly email reports 15 Community Health Worker Challenges Access Quality Experience - Many eligible beneficiaries not enrolled - Short visits - Jobaids left at home - Key steps skipped - Low credibility - Missed visits and referrals - Sensitive issues avoided - Messages not engaging - Inefficiency - Insufficient training - High CHW attrition Accountability - Monitoring reports delayed - Only aggregate data delivered - Data quality low 16 CommCare: Benefits Access + Increase timeliness + Increase enrollment + Increase retention Quality Experience + Checklists improve performance + Decision support increase adherence to protocols + Video, audio convey sensitive topics in authoritative voice + Audio, images, and video are easy to carry on phone + Phone adds credibility + Audio and video engage clients more than paper materials Accountability + CommCareHQ provides real time monitoring of daily activity of each CHW + Dimagi’s Active Data Management improves workforce performance + Increase Efficiency 17 IMPLEMENTATION SERVICES 18 Design Under the Mango Tree User-focused Design - Rapid content prototyping - Mature Technology Platform 19 19 CommCare Product: Pricing Packages 20 Implementation Plan for each Program Duration Design & Preparation Phase 1 Phase 2 Phase 3 # weeks Identify key Program Team members 2 Specify requirements & features, and Build application prototype 4 Procure Equipment & design plan for logistics 3 Refinement & Iteration Train project coordinator, supervisors, & pilot CHW groups 2 Gather, summarize, & iterate feedback 3 Software Development Sprint 4 Finalize application & training materials 2 Training & Deployment Monitor through CommCareHQ and ADM Project deployment – training starts 1 1st Training cohort of CHWs & distribute phones/SIM 3 2nd Training cohort 3 3rd Training cohort 3 4th Training cohort 3 Data Collection & Analysis - 21 Global Services Field Services Teams based in: Guatemala India Mozambique United States Senegal South Africa Thailand Deployment Model continually improving and hardening Expertise in Enterprise relationships across multiple countries and sectors 22