The Quality Management System
of Sataedu
Doing the right things
in the right way
Kristiina Salmi
SATAEDU Satakunta Educational Federation of Municipalities
Sataedu is a new organisation
• Our goal is to have one united Sataedu
• With the help of Quality Management System unity will be
achieved
–A management tool in our changing process
–All the work done in Sataedu is in scope of this quality system
–Whole personnel is committed to and responsible for the quality
system
–It helps to understand our:
• Objectives , goals
• Results
• Development targets
 In other words it defines the course of our organisation
Quality system is based on
- Quality management system ISO 9001
- Environmental management system ISO
14001
Sertified in April 2010
- Occupational health and safety
management system OHSAS 18001
Intend to sertify in January 2012
Process approach in Sataedu
JOHTAMINEN JA
KEHITTÄMINEN
A
S
I
A
K
A
S
TALOUSHALLINTO
HENKILÖSTÖHALLINTO
TIETOHALLINTO
MARKKINOINTI JA
VIESTINTÄ
OPETUS JA OHJAUS
ALUEKEHITTÄMINEN
OPISKELIJAPALVELUT
RAVITSEMISPALVELUT
PUHDISTUSPALVELUT
TEKNISET PALVELUT
A
S
I
A
K
A
S
T
Y
Y
T
Y
V
Ä
I
S
Y
Y
S
Process approach in Sataedu
Core processes:
– Teaching and supervising
– Regional impact
Supporting processes:
– Management and development
– Financial management
– Personnel management
– Information management
– Communication and marketing
– Services for students
– Food services
– Cleaning services
– Technical services, property maintenance
Objectives for operation in Sataedu are
defined in QS
-
SATAEDU mission, vision and values
-
SATAEDU quality policy, environmental policy and
occupational health and safety policy = Sataedu operating
policy
-
SATAEDU strategy and programmes: pedagogical, adult
education, personnel and enviromental programme => quality
and enviromental objectives of Sataedu
Well-being programme in 2012 => occupational health and
safety objectives
-
-
Objectives and plans of processes
All work and operation in Sataedu is
guided with QMS
-
Work during processes is guided on two levels - procedures
- Macro level – on federation of municipalities - director
- Micro level – on unit level - principal
-
Procedures determine: who, where, when and what – but not how
-
We trust on knowledge and skills of personnel: education and
experiences
-
QMS describes responsibilities and authorities of personnel
- Organisation chart and matrix of authorities
We are evaluating our operation with
QMS
- Evaluating shall demonstrate the ability of processes to
achieve planned results
- Measurement of customer satisfaction: students,
personnel, customers, interested parties
- Satisfaction of students and personnel are measured two
times in a year
- Image research
- Measurements of process performances: graduates,
becoming employed, financial statements,amount of
waste …
.. evaluating
- Internal audits
- our operations conforms the planned
arrangements
- Strengths, developing tasks and developing
suggestions, nonconformities
- Principals in internal audits are confidientiality
and independence
- 40 educated auditors
- About 30 internal audits in a year
… evaluating
-
Preventive and corrective actions
-
-
Management review
-
-
The team, who carries the responsibility, takes corrective actions
These actions are documented to the memo of the team
Sataedu management group reviews QMS to ensure its continuing sustainability, adequancy
and effectiveness
MG evaluates the objectives and results of the organisation
MG uses the data provided by QS, for example:
- Feedback of different processes
- Previous corrective actions
- Satisfaction surveys
External audit
-
Once in a year by Det Norske Veritas
April 2010, January 2011, January 2012
Ruori (rudder, steering wheel)
Ruori is Sataedu´s Intranet
It´s built on processes of QMS
There are all prosedures, documents, memos,
results ..
Quality group
Quality manager on the makro level
-
Ensuring that processes needed the QMS are established and
maintained
Is reporting to management group on the performance of the QMS
and any need for improvement
Quality supervisor on the mikro level within
the units
Environment supervisors
Safety supervisors
Quality is
-
Achieving common goals
Giving feedback
Evaluation and development
Acting according to common values
Participating in quality work
Environmental management
system
Plan – Do – Check – Act (PDCA) =
Continual improvement
Plan: Establish the objectives and processes necessary to
deliver results in accordance with the organization´s
environmental policy
Do: Implement processes
Check: monitor and measure processes against
environmetal policy, objectives and targets
Act: take actions to continually improve performance of the
environmental management system
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Environmental policy
Satakunta Educational Federation of Municipalities
is committed to considering the environmental
effects of all its activities and to minimizing their
negative effects to the environment. We
continually aim to enhance the level of our
environmental abilities. We guide our students
and staff towards healthy and sustainable
activities.
Based on our vision, mission and basic values
Sataedu Environmental programme 2010-2012:
Environmental review
once in a programme period
PDCA
Identify the environmental
aspects
Determine the aspects
which have significant
impacts on the environment
Legal requirements
and other
requirements to
environmental
aspects
Enviromental Law
Registry
Plan
Establish environmental
objectives and targets
Define means, resbonsibilities
and time-frame
once in an year
Implementation
Do
Measurement, evaluating
Check
Improvement actions
Act
Environmental review in every unit
in 2009:
•
•
•
•
•
•
•
•
•
Legal requirements to environmental performance
Use of natural resources, water, energy
Use of raw materials
Waste treatment and sorting
Hazardous and toxic waste
Emissioins to air and water
Soil and groundwater contamination
Noise and dust
Occupational health and safety systems
Identify the environmental aspects
•
•
•
•
•
•
•
•
The amount of waste, sorting and recycling
Occupational safety
Smoking
Consumptions of paper products
Electrical and thermal energy use
Water use
Eco-friendliness of procurement
Use of web conferencing platform
Determine the aspects which have
significant impacts on the environment
Criterion
Rating scale
0
1
2
3
a) Legal requirements
No requirements
Some of req..
Normed
Subject of
license
b) Impact on
environment
No impact
Some impact
Clear impact
Significant
impact
c) Amount of waste
Little
Some
Much
Very much
d) Requirements of
stakeholders
No mention
Discussed
Hopes
Absolut
reguirements
e) Costs/benefits
Very high
High
Some
Little
f) Failure probability
Very improbable
Improbable
Probable
Very probable
g) Capability to inluence
Very little
Little
Good
Very good
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Enviromental aspects
Sataedu
Environmental aspects
Environmental impact
(a+2b+c+d+e+f) *g
Smoking
Health, cleanliness, fire, image
2 3 2 2 1 3 2 32
Occupational safety
Accidents
2 3 1 2 2 1 2 28
The amount of waste, sorting and
recycling
Environmental load
1 2 1 2 1 3 2 24
Use of web conferencing platform
Emissions from transport
0 2 1 1 1 1 1 21
Consumptions of paper products
Environemtal load
0 1 2 1 2 2 2 18
Eco-friendliness of procurement
Environmental load
0 1 1 1 1 2 2 14
Electrical and thermal energy use
Environmental load
0 1 1 1 2 2 2 14
Water use
Enviromental load
0 1 0 1 2 1 1 6
21
=
Establish environmental objectives
and targets
•
•
•
•
Eco-friendly life-cycle management
Smoking reduction, stuff and students
Reduction in paper consumption
Reduction in electrical and thermal energy use
Define means, responsibilities and
time-frame
Target
Means
Resbonsility
Time-frame
Eco-friendly life-cycle
management
1. Environmental aspect in procurement
Talousjohtaja
v. 2010
tehty/ei tehty
2. Long life of machines with maintenance
Tekniset tiimit
v. 2010 -
käyttöiän seuranta
3. Recycling of waste, raw material, machines ect
Opintoalavastaavat,
ympäristövastaavat
Ympäristövastaavat
v. 2010 -
tehty/ei tehty
4. Sorting waste, especially hazardous waste
5. Hazardous chemicals in use and storage
Ympäristövastaavat
6. Staff and student orientation and education
Ympäristövastaavat.
henkilöstö
Apulaisrehtorit/
opintoalavastaavat
Tietohall.tiimin vetäjä
Rehtorit, Savuton
Sataedu- työryhmä
7. Sustainable development in curriculums
Smoking reduction, stuff
and students
8. Use of web conferencing platform
1. Non-smoking units
2. Support to smoking cessation for students and stuff
Apulaisrehtorit
3. Control and disciplinary procedures
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Measurement
tehty/ei tehty
v. 2010 v. 2010 v. 2010 -
tehty/ei tehty
v. 2011 -
toteutetut
perehdytykset
tehty/ei tehty
v. 2010 1.8.2010 Ao
v. 2012 Ak
v. 2010
v. 2010
alustan käyttö
tehty/ei tehty
tupakoitsevien
määrä
tehty/ei tehty
Reduction in paper
consumption
Reduction in electrical and
thermal energy use
1. Mitataan paperinkulutus kaikissa yksiköissä ja näiden tietojen
pohjalta asetetaan tavoiteaikataulu paperinkulutuksen
vähentämiselle.
2. Paperinkulutuksen vähentämiseksi siirretään opetusta ja
muuta työtä sähköiseen muotoon, kehitetään sähköistä
asiakirjahallintaa, minimoidaan tulostusmääriä ja toteutetaan
tulostus oletuksena kaksipuoleisesti.
3. Opastetaan henkilökuntaa ja opiskelijoita paperinkulutuksen
pienentämiseen.
Talousjohtaja
v. 2010
tehty/ei tehty
Tietohallintotiimi
v. 2011
paperinkulutus
Tietohallintotiimi,
v. 2010 -
paperinkulutus
v. 2010
tehty/ei tehty
v. 2011
sähkönkulutus
v. 2011
lämmityskustannuk
set
1. Toteutetaan sähkön- ja lämmönkulutuksen mittaaminen
Tekniset tiimit
kaikissa yksiköissä ja sen jälkeen asetetaan tavoitteet niiden
vähentämiseksi.
2. Kehitetään sähkönkulutuksen automaattista valvontaa ja
Rehtorit, tekniset tiimit
ohjausta.
3. Pienennetään lämmönkulutusta rakennuksittain varmistamalla Rehtorit, tekniset tiimit
rakenteiden, ikkunoiden ja ovien lämmöneristys ja tiiviys.
Sataedu´s environmental programme
- Ready in July 2010
- First check in July 2011
- ISO 14001 sertified in April 2010
Measurement and evaluating
-
Amount of waste
Amount of smoking stuff and
Paper consumption
Water consumption
Use of web conferencing platform
Electrical and thermal energy use
Accidents at work
Improvement actions
- By tools of quality system:
- Internal audits
- Preventive and corrective actions
- Management review
- Much to do:
- Awareness
- Commitment
- Measuring
-
Competence, training and awareness
Documentation and measurement
Operational control
Emergency preparedness and response
Communications
- Internal communication
- External communication
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