WATER REGULATORY AUTORITY OF ALBANIA
OVERVIEW
ON
ALBANIAN WATER SECTOR
THROUGH ANALYSE OF W.R.A
ARJAN JOVANI, VICE – CHAIR OF NATIONAL COMMISSION OF W.R.A
FLORENCE, 28 NOVEMBER 2013
ALBANIA IS BLESSED WITH WATER………………
 All 39 rivers in Albania discharge 1300
m3/sec water (8700 m3/inh./year) in
Adriatic and Jonian Sea; Only 0.8 % of
this flow, it is used for drinking water.
 The annual capacity of drinking water
resources (wells and springs) is 654
million m3 per year (550 l/inh./day);

There are approx. 600 water supply
systems for 65 Municipalities and 304
Communes. 44 % of them are gravity
systems

91.7 % of population have access in
water supply system
64.3 % of population have access in
waste water systems
There are working 5 WWTPs with
capacity 350 000 p.e (11 % of
population;


MAIN DATA OF WATER SERVICE IN ALBANIA:

In Albania are 58 water operators.
(30 of them offer waste water disposal service and
5 of them offer the treatment of waste waters)

Local Governments Units are Owners of
water supply and waste water systems.
Water Operator are public administrators
of them,

There are 12 big water operators with
more than 10 000 clients (77 %)
and 46 small water operators with less
than 10 000 clients.

They cover 80.8 % of population with
water supply service and 51.0% of
population with waste water service;
PERFORMANCE OF WATER SECTOR THROUGH WRA EYES
WATER REGULATORY AUTHORITY HAS APPROVED 10 KEY PERFORMANCE
INDICATORS FOR MONITORING OF SERVICE QUALITY IN WATER SECTOR AS:
1- Water supply Coverage by W.O 80.8 %
2- Sewerage Coverage by W.O
51.0 %
3- Total Cost Coverage
82.7 %
4- O & M Cost Coverage
106.0 %
5- Collection Efficiency
90.9 %
6- Non revenue Water
67.1 %
7- Metering Ratio
55.1 %
8- Hours of Supply
10.8 %
9- Staff Efficiency
4/10 empl./1000 con.
10- Drinking Water Quality
99.0 %
WATER SUPPLY AND SEWERAGE COVERING BY WATER OPERATORS
 Water Supply Covering by Water Operators in Urban Areas 91 %
 Water Supply Covering by Water Operators in Rural Areas 57 %
 Sewerage Covering by Water Operators in Urban Areas
 Sewerage Covering by Water Operators in Rural Area
83 %
11 %
CONCLUSIONS AND OUTLOOK:
• INCREASING OF SERVICE AREA THROUGH REGIONALISATION OF WATER SERVICE
•INVESTMENTS IN SEWERAGE SYSTEMS AND RURAL AREAS
COST COVERING OF SERVICE and COLLECTION EFFICIENCY :
 70 % of big Water Operators cover 100 % of O & M costs
 18 % of small &medium Water Operators cover 100 % of O&M costs
 Only 25 % of big operators cover 100 % of Total Costs
 50 % of big operators cover more than 80 % of Total Costs
 15 % of small & medium Operators more than 80 % of Total Costs;
 64 % of big Operators have Collection Efficiency more than 82 %
 40 % of small Operators have Collection Efficiency more than 82 %
CONCLUSIONS AND OUTLOOK:
• REDUCTION OF NON – EFFECTIVE COSTS
• JOINT OF SMALL OPERATORS WITH BIG OPERATORS DURING
REGIONALIZATION PROCESS
• IMPROVEMENT OF BILLING SYSTEM THROUGH DIGITALIZATION PROCESS
•MONITORING OF BUSINESS PLANS from Water Regulatory Authority during
TARIFF SETTINGS PROCESS
NON REVENUE WATER & METERING RATIO:
 60 % of big Water Operators have more than 50 % of NRW
 63 % of small&medium Water Operators have more than 50% of NRW
 Only 30 % of big water Operators have installed more than 85 % of
water meters
 Only 12 % of small & medium water Operators have installed more
than 85% of water meters;
CONCLUSIONS AND OUTLOOK:
• IMPROVEMENT OF TECHNICAL CONDITIONS AND MANAGEMENT OF SYSTEMS
• INSTALLATION OF WATER METERS (SPECIALLY FOR WATER PRODUCTION) AND
REDUCTION OF ILEGAL CONNECTIONS,
• MONITORING OF WATER BALANCE BY WATER REGULATORY AUTHORITY,
STAFF EFFICIENCY OF WATER OPERATORS
 Big Water Operators has 6 employers / 1000 clients
 Small&medium Water Operators has 10 employers/1000 clients
CONCLUSIONS AND OUTLOOK:
• STRENGTHENING OF BUILDING CAPACITIES OF WATER OPERATORS
• INCREASING OF STAFF EFFICIENCY
• TRAINING OF STAFF
• IMPROVEMENT OF LOGISTIC FACILITIES (COMPUTERS, SOFTWARE,
EQUIPMENTS, ETC)
• REGIONALIZATION OF WATER SERVICE
CHALLENGES IN THE FUTURE OF WATER SECTOR
 Regionalization of Water Sector;
 Strengthening of Building Capacities by Water Operators;
 Monitoring of Performance of Service Quality by Water
Regulatory Authority;
(specially: Bussines Plans, Water Balance, Billing System);
 Metering of water productions and consumptions
(specially as first phase: water meter for production);
 Transparence and Customer Protection;
BLUE EYE, ALBANIA