www.salga.org.za
A SALGA led initiative supported by the Water
Research Commission
Insights and Opportunities
for Improved Efficiencies
arising from the Municipal
Benchmarking Initiative
“ for municipalities, by municipalities, to benefit of municipalities”
www.salga.org.za
MBI Status
•
•
•
MBI has been operating for 2 years
Focus on municipal performance improvement via
process benchmarking & metric benchmarking
Voluntary Process
 What’s In It For Me (WIIFM)?
 Needs to demonstrate value to participants
• Harnesses peer based learning processes
• Guided and shaped by Municipal Practitioners
– Municipal Steering Committee
– MBI Ambassadors
– For Municipalities, By Municipalities, to the benefit of
municipalities
www.salga.org.za
Main Areas of Endeavour
1. Internationally aligned locally relevant
Modules & Material
2. Municipal Engagement & Support
3. Municipal Events & Forums
4. Munibench Web-database & tool
5. Business Analysis & Business Intelligence
6. Business Management & Leadership
www.salga.org.za
A Modular & Tier based
Approach
PRODUCT QUALITY
OPERATION & MAINTENANCE
HUMAN RESOURCE & SKILLS
DEVELOPMENT
WATER LOSS / DEMAND
MANAGEMENT
FINANCIAL PERFORMANCE
SERVICE
DELIVERY/BACKLOGS
www.salga.org.za
Phased Approach with long
lead in to Maturity
www.salga.org.za
Sensitive to Variable Change
Management Challenges &
need for an Adaptive Approach
www.salga.org.za
Process Benchmarking
Water Services Master Classes
 FREE participation by ALL
 Technical overviews
 Case studies
 Best practices
 Share common issues/challenges faced
 How did they do that??
 Performance measurement (PIs)
 Networking
…what can I learn from others?
www.salga.org.za
Process Benchmarking
Cities Working Groups
 Established for each module
 How are issues addressed?
 Specific topics
 Track PIs and discuss drivers of performance
• “I thought that I was the only one grappling with this issue. It is comforting to
hear that others are having the same problems.”
• “I have been trying to do calculations comparing our performance with other
cities but have been unsure as to whether I have interpreted numbers
correctly. Now that I have met my peers I can just call them and check next
time.”
…DM and LM Peer Groups?
www.salga.org.za
Metric Benchmarking
…where is the data?
www.salga.org.za
MBI Approach
• Benchmarking is like
water…flexible and able to
adapt to meet needs and
gain most traction
• What is working?
• What is not working?
e.g. Track PIs that are useful
and that you feel will assist
you in understanding and
improving your performance
“Be like water…” – Bruce Lee
www.salga.org.za
What’s In It For Me?
People give time to things for several reasons:
• Those things are important to them
• Those things are habits
• Those things are what they believe they should do
 We want/need municipalities to stand up and say:
• I want to improve…I want us to be the best!!
…BUT we are not there yet….
www.salga.org.za
What’s In It For Me?
The Five Basic Benefits
1.
2.
3.
4.
Money saving
Time saving
Convenience & comfort
Safety, security and peace of
mind
5. Prestige and/or status
…benchmarking done well assists with all!
www.salga.org.za
Where do you want to go?
What is your destination?
…Water Services Performance Excellence!
www.salga.org.za
Let’s consider the
Benchmarking Airplane…
www.salga.org.za
Crew
www.salga.org.za
Crew
Give Direction
www.salga.org.za
Crew
Provide
information,
rules,
guidelines,
methods…
facilitate &
make your
journey
comfortable!
www.salga.org.za
Crew
Chicken or
beef?
…choose
your PIs!
www.salga.org.za
How are you
progressing?
www.salga.org.za
Are you on the plane?
Some on board…but
far from full!
www.salga.org.za
Have you taken off yet?
This is really difficult…I need to
concentrate and apply myself!
www.salga.org.za
Are you flying high?
Things are going well…habits are
forming!
www.salga.org.za
Have you already
reached cruising
altitude?
…what’s my
next challenge?
www.salga.org.za
But how can we takeoff…
…when the
ability to
perform the
basics of
service
delivery is not
in place?
www.salga.org.za
Benchmark your Water
Service Business
Health
www.salga.org.za
WSA Vulnerability
Index
www.salga.org.za
Are you healthy enough to Train for Peak
Performance? Or are you in need of Intensive Care?
www.salga.org.za
South Africa Summary
Water Services Planning
Where do
you need
medical
care ?
Management Skill Level (Technical)
Staff Skill Levels (Technical)
Technical Staff Capacity (Numbers)
Water Resource Management (WRM)
Water Conservation & Demand Management (WCDM)
Drinking Water Safety & Blue Drop Status
Wastewater/Environmental Safety & Green Drop Status
Infrastructure Asset Management (IAM)
Operation & Maintenance of Assets
Financial Management
Revenue Collection
Information Management
Key
Very High Vulnerability
Organisational Performance Monitoring
Water Service Quality
Customer Care (CRM)
Low Vulnerability (100-75%)
0%
Moderate Vulnerability (75-60%)
20%
40%
High Vulnerability (60-50%)
60%
80%
100%
Very High Vulnerability (50-0%)
www.salga.org.za
DWA/SALGA will support your
passage to good health…
MuSSA
Data Analysis
DWA Setup WSA
Workshop
WSA Workshop
Draft final MPAP
Management Signoff
Council Adoption
Master Plan Inclusion
DWA/ SALGA
Priority Review
DWA Support
Implementation
Checklist
MuSSA
SALGA
Support
www.salga.org.za
The MBI Team is
committed to helping
you!
www.salga.org.za
The plane is waiting…
…but for how long can it
wait?
…Why not get on
board?
www.salga.org.za
Air Traffic Control says
GO!
…DWA, NT, SALGA
& other sector role
players want you to
take off!
www.salga.org.za
Are you ready?
…Do you have your ticket?
…Will you make it on time?
www.salga.org.za
Take-off with the MBI team…and reach new
heights in water services performance!
www.salga.org.za
Your attitude will determine your altitude!
www.salga.org.za
Thank You!
A SALGA led initiative supported by the Water Research Commission
“ for municipalities, by municipalities, to benefit of municipalities”