IF YOU WANT TO BE A _______ (FILL IN
THE BLANK) MANAGER, BE A GOOD
MANAGER IN GENERAL
Steve Kelman
Weatherhead Professor of Public Management
Harvard University
John F. Kennedy School of Government
Improving the Quality of Public Services:
A Multinational Conference
University - Higher School of Economics
Moscow, Russia
June 29, 2011
DIFFERENTIATORS:
performance measurement
strategic planning
reorganization
NOT: change management techniques
If you want to be a good change manager,
be a good manager in general.
HIERARCHY-LIGHT PRACTICES:
follow-up
performance measurement
remove blockages
If you want to be a good collaboration
manager, be a good manager in general.
Founders of public administration in the US:
“generic management”
“economy and efficiency”
The Waldo revolution:
“democratic administration”
separation from social science
research
“Public and private management are
fundamentally alike in all unimportant
respects.”
"tariff wall":
1) insulated from performance pressures
2) insulated from social research mainstream
Thank you.
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Steve Kelman APPAM Moscow speech slides