Work Programme
East London
Wednesday 11th May
Louise Duncan
Regional Development Manager, A4e
A4e Background
Welfare to
We support the hard to reach communities delivering
Skills for Life qualifications helping to increase their
We currently provide education and training to over
8,500 prisoners within 28 prisons across the UK
39% of all pupils in our Vocational Centres have
been excluded from school, 64% are at risk of being
excluded and 72% achieve qualifications
Skills &
Over the past 10 years we have helped over 20,000
new companies start-up and grow through business
support and entrepreneurship programmes
The second largest provider of Direct
Payments services in the UK, you can trust
A4e to deliver a reliable, personalised
Our Community Legal Advice Centres in Hull
Leicester have dealt with over 60,000 legal
between them, in just under two years
We offer a wide range of advice, training and solutions to
candidates that are either changing careers or facing
redundancy to help them to achieve their desired goal
We help over 22,000 clients each year with problems
relating to debt, family, employment housing and
benefits and tax credits
The FSI has donated services, training days, forums,
workshops, partnerships and donations of almost
£2m to over 750 small charities
Work Programme
Customer Journey
The Customer Journey
Work Programme – Core elements
A4e Five Building Blocks of Sustainability
The core requirements to move away from benefits dependency
3 Development Programmes
Support for Life – our sustainability offer
Sustainability risk profile
Can be light touch, can be intensive support
Life focused, skills focused, employer focused
8am to 8pm
Basic barriers that emerge - travel, finance, childcare
In work health support
A career not just a job – skills and training focus
Re-commence – maintaining momentum for customers
who have left work
Our A4e Solution
• Blended approach
– Self delivery (c.53%)
– Subcontracting (c.47%)
No imposed model to supply chain.
Flexible commercial model
• Self delivery
A4e Transitions – Graduates and Professionals
A4e Enterprise – support Job creation
Community Manager – attend LEG, LSP, etc
4 new Voxs Centres in London
Outreach approach e.g. Children centres, libraries, GP Surgeries
• Partners
Geographical End to End
Specialist End to End e.g. Disability Works
Intervention Partner e.g. Beonsite, New Deal of the Mind, Addison Lee
Strategic Partnerships e.g. Dress for Success, Save the Children/ FAST, Adecco, Crossrail, Citizens
Trust, People Supermarket
Aspirations / Challenges for London
• Using Work Programme as a platform for future growth
– Taking a “Total Person” approach to include families, health, justice.
• Integration with current local activity - role of Community Officer
• Payment by results contract needs to have additional funding support.
– Working with local providers and funding bodies to have access to
other areas of funding to support.
• London has the lowest employment and generally national employment
contracts tend to have the lowest outcomes in London.
– The 6 primes are working together on support for London through the
GLA, including Jobs access, Skills and Health.
Gaps and Further Partnership
– Currently working with our supply chain to
confirm delivery.
– Will determine gaps over the first quarter and
evolve partnerships
– Will contact our registered partners of
opportunities on WP or any future bids
– To register :
or contact Amber Shotton [email protected]
Or Louise Duncan [email protected]

Work Programme Update