Quality for Business Success Inc.
A Different Research and Consulting Team
1-787-758-1003
BankTrust Plaza Suite 1210
255 Ponce de Leon Ave.
San Juan, Puerto Rico 00917
www.qbsteam.com
Columbus Center
Alambra Plaza Suite 1460
Coral Gables, Florida 33134
A Different Research and Consulting Team
Quality for Business Success is a Multidisciplinary Team
of Researchers and Consultants specialized in
Strategy Formulation and Deployment,
Organizational Design,
Total Quality Management Systems,
Business Process Reengineering,
Human Resources Development,
Organizational Culture,
and Institutional Change.
Quality for Business Success Inc.
Our Mission
Transform Organizations towards Higher Levels of
Development, Capability, and Performance
Our Vision
A High-Impact Multinational Change Agent at the
Individual, Organizational, and Social Level
Spanning the World
Puerto Rico and the Caribbean
Mainland USA • Latin America • Spain
Our Team
Sixty two (62) experts in
the fields of Organizational
Strategy, Organizational
Design, Human Resources
Management, Clinical and
Industrial Psychology,
Psychiatry, Career
Management &
Outplacement, Engineering,
Economics, and
Management
Executive Team
Eng. Ramón L. Rivera
President QBS L.A.
Certified Quality Engineer,
Expert in Strategic Planning,
Organizational Design, Quality
Management Systems, and
Customer Relationship and
Brand Management
Eng. Ulises Pabón
Executive Vice President
BSEE, University of Puerto
Rico, Main Researcher and
Consultant, Director of the
QBS Creativity Institute, Expert
in Strategy Formulation and
Deployment, Organizational
Design, Reengineering, and
High Performance Systems
Dr. Manuel A. Morales
President and CEO
Ph.D., University of California at Berkeley, Main Researcher and Consultant,
Expert in Behavioral Sciences, Organizational Design & Transformation
Principals
Rafael Ríos CCP
Vice President HR Services
MBA, Louisiana State University,
Expert in Human Resources
Systems, Career Development,
Competency Modeling, and
Compensation Systems.
Organizational Design, and
Organizational Change
Dr. Dolores del Castillo
Director Psychological Services
Ph.D.,Universidad Sagrado Corazón
de Puerto Rico, Leads the QBS PADE
System and the Emotional
Intelligence Institute. Overseas the
areas of Psychometric Testing,
Organizational Development and
Assessment
Eng. Roberto Molina
Industrial Engineer
BSIE, University of Puerto
Rico, Lead the company’s
Reengineering and Statistical
Process Control Team, Expert
in Information and Expert
Systems
A Wide Customer Base
Manufacturing Sector
Service Sector
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Pharmaceuticals
Electronics
Software
Bio-Engineering
Chemical
Consumer Products
Contract Manufacturing
Tele-Communications
Insurance
Banking
Fuel and Oil
Sales
Government Sector
Non-Profit Sector
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PR Supreme Court
Federal Court
PR Government Agencies
Federal Government
Agencies
• PR Legislature
ACODESE
PR Mfg Association
Chamber of Commerce
Rotary Club
Latin-American Association of
Community Development
Institutions
Organizational Design
Direction
Strategy
Knowledge, Skills
and Mind-Sets
Power
People
Structure
Motivation
Information
Rewards
Processes
Behavior
Performance
Culture
Strong Knowledge Foundation
Systems Theory
Competitiveness Theory and Strategy
Formulation/Deployment
Business Sector Integration Intelligence
Organizational Design and Development
Organizational Transformation and Change
Processes
Business Process Reengineering
Human Behavior and Learning
6 Sigma and Process Excellence
Finance and Economics Theory
Scope of Services
Strategic Analysis
Strategy Formulation
Business Sector Integration
Strategy Deployment
Balanced Score Card
Training and Development
Cultural Transformation
Change Management
Corporate University
Compensation Systems
Rewards and Recognition
Recruiting / Outplacement
Career Management
Psychological Services
Organizational Design
High-Performance Work Systems
Management Systems
Value Chain Optimization
6 Sigma and Process Excellence
Business Process Reengineering
Quality and Customer Relationship Systems
Marketing and Brand Management
e-Enabled Business Processes
Key Projects; Some Examples
Latin-American Association of Community Development Institutions
Strategic Planning and Deployment
SHELL Caribbean and Central America Engineering Support Regional
Organization Design and Development
AT&T Latin America Region Organizational Design and Development
J&J Business Unit / Shared Services Organizational Design
Bacardi Corporation Strategic Planning, Business Realignment, and
Business Process Reengineering
Prebel Colombia Business Strategy and Organizational Development
Microsoft Manufacturing Outsourcing Strategy/Implementation
Intel Latin-America Logistics Team Development
Itabo Industrial Park (Dominican Republic) Strategic Positioning
Banco Popular / Banco de Ponce Merger
Hoechst PR and Rhone-Poulenc PR Merger and Restructuring
A Typical Intervention
Knowledge, Experience,
Benchmarks, and Technologies
Problem
Situation
Opportunity
Challenge
Analysis, Synthesis,
and Design Tools
Research, Methods,
and Processes
Solution
Results
Results Measurement and
Developmental Facilitation