This is Our Time!
Taking Peer Wellness Coaching
to New Groups and New Partners
Tanya Stevens, NYAPRS Director of Peer Services
[email protected]
NYAPRS 2011 Executive Seminar
Key Elements of Peer Support
Sharing, validating and normalizing similar experiences
Building empathy, sharing opportunities for connection
and knowledge
Building honest mutually responsible relationships
Based on the intention to change patterns and get unstuck
•Full respect for each of our
unique processes of
•Willingness to challenge
each other
Peer Support Models: Helping
People and Systems to Get Unstuck
Peer Bridging:
Alternatives to Long term or ‘Revolving Door’ Use of
Inpatient Care
Peer Health Care Coaching:
Support for Improved Self-managed Health and Recovery
Peer Crisis Support and Respite:
Alternatives to Chronic Use of Emergency/Inpatient Care
Peer Brokered Self Direction:
Alternatives to Chronic Community Institutionalization
Restoring Lives, Redirecting and Saving $
NYAPRS Peer Bridger Project
Funded by:
New York State Office of Mental Health
New York’s Community Reinvestment Act of 1993
Combining Two Top Criteria:
Reducing State Hospital Census
Promoting Peer Support
Development Team:
Dr. Edward Knight
Dr. Cheryl MacNeil
Harvey Rosenthal
Chacku Mathai
Shery Mead
The Peer Bridger Lens
“We support each other to
get out of the hospital,
stay out of the hospital and
get the hospital out of us.”
NYAPRS Peer Bridger Model
Basic Elements
 Involvement in Mutual Support Meetings in the
Hospital and in the Community
Developing a Mutually Responsible Peer
Strengthening/Modeling Community Adjustment,
Wellness Self-Management and Relapse
Prevention/Crisis Management Skills
Connecting with Natural and Service-Based
Supports and Community Resources
Infusing Recovery And Cultural Competence In
Hospital And Community Service Settings
NYAPRS Peer Support
Core Values
Honest, direct communication
Power sharing and mutuality
Building hope and faith
Empathy and mutuality
Personal responsibility and accountability
Valuing and creating community
Not using “symptoms” or “illness” as a reason to
not meet each other’s needs
Learning to work through conflict
Being accountable to the relationship
Understanding trauma is central
NYAPRS Peer Bridger Project
Skill teaching
Social and emotional support
Recreation and companionship
Development of self-advocacy
Mutual peer support
Participation at weekly peer support
 Development of wellness selfmanagement WRAP plans
 Discovering community (community
NYAPRS Peer Bridger Project
Reframing Crisis
WRAP and Wellness Self-Management Tools
Forming Communities of Support
Dealing with “Big Feelings”
Keeping Your Power When Things Break Down
NYAPRS Peer Bridger Project
2010 Data
Numbers of Matches
# of people referred to the project
# of people in matches
# of people referred from the hospitals
# of people who self-referred
# of new matches since 1/1/09
Additional Data for 2010
Number of Transitions
# of people released from state psychiatric centers
# of people who left psych centers who have not
returned for three months or more
# of people who transitioned from on-grounds residences 138
# of people who transitioned from inpatient to on-grounds
residences or independent living
Total # of people who were discharged
# of people who were assessed to be discharge ready
and who were waiting for community housing
Reducing Re-Hospitalization
In 2008, the Peer Bridger Project worked with 251
individuals and 190 of those consented to the
release of their hospitalization data. After a
preliminary review of this data, approximately 136
of these individuals were not re-hospitalized in the
state psychiatric centers in 2008.
That means that approximately 72% percent of the
people we worked with were able to stay out of the
hospital for the following year.
2007 Data on Peer Support
Meetings and Staff Trainings
Peer Support Meetings held in State PCs
Peer Support Meetings held in the community 31
Average # of people attending each meeting
Total # of people served in meetings
148 hospital and
community trainings
conducted by the
Peer Support
wellness matters
On average, individuals with a psychiatric diagnosis
die 25 years earlier than people in the general
Sixty percent of premature deaths can be attributed
to medical conditions that are frequently caused by
or worsened by controllable lifestyle factors such as:
• poor diet and nutrition
• smoking
• substance abuse
• limited physical activity
• difficulty accessing consistent medical care
Morbidity and Mortality in People with Serious
Mental Illness NASMHPD October 2006
The Promise of Peer Health Care Coaching:
NYAPRS Proposal to OptumHealth CDIP
 Most healthcare systems don’t appreciate the crucial
importance of relationship, of fostering hope for change, of
being available before and during crises: they often
passively wait in vain for people whose struggles, whose
lack of financial and transportation resources and whose
lack of hope and connection make them appear to be ‘non
compliant no shows.’
 We know…we are those ‘high cost high needs’ people with
medical and behavioral health conditions.
 Building on our Peer Bridger experience, NYAPRS Peer
Wellness Coaches can help bring hope and proactive,
personalized, mobile ‘real time’ relationship-based help.
A Peer Wellness Coach
Someone Who
Shares experiences and hope
Uses communication skills
Uses motivational questions
Assists with challenging perceptions
Assists with inner strength building
Assists with problem solving
Asks permission before giving a suggestion
Assists with goal setting
Assists with strategic planning
Peer Support in OptumHealth’s
Chronic Illness Demonstration Project in NY
NYAPRS Peer Health Care Coaching
 Assist With Locating And Enrolling Consumers
 Provide Individual Health Coaching and Support
 Provide Health Focused Peer Support Groups
 Link Individuals With Local Mental Health Supports
 Assist With Relapse Prevention Activities,
 Actively Participate In Enrollee Treatment Planning
 Peer And Staff Training On Recovery And Relapse
 Possible Establishment Of Crisis Respite Residence
CIDP Peer Wellness Coaching Activities
• Using provided contact information, seek out identified
Medicaid recipients to explain program, encourage them to
enroll in program, and complete initial enrollment forms
• Engage enrolled individuals to form trust-based relationships
that foster hope for positive change and personal
• Examine lifestyle factors that impact health and wellness with
enrolled individuals
• Utilize tools with enrolled individuals to discuss and plan for
changing to behaviors that will lead to improved health selfmanagement
• Help enrolled individuals identify and engage with a range of
community-based supports
• Serve on Project Management Subcommittees
Peer Wellness Coaching Basics
Motivational Dialogues toward Healthy Living
•Asking helpful questions
•Building self-confidence
•Connecting with personal goals
•Focusing on what’s important
Realistic Possibilities
•People may not be ready for change
•It may take numerous attempts to change a lifestyle behavior
•Lack of personal motivation hinders someone’s willingness to change
•Minimal patience “Wanting what you want, when you want it”
Critical CDIP Role
 Our Queens peer wellness coaches helped find, engage
and enroll over 1/3 of identified beneficiaries.
 They helped OptumHealth staff successfully connect
with numerous community agencies that proved
helpful in finding or serving this group.
 Our coaches’ inclusion in OptumHealth’s weekly team
case rounds “gives the team the opportunity to learn
from our peer partners, and hear an additional
viewpoint on how to best manage the case being
presented. In addition it is a great opportunity to get
additional case referrals to peer support.”
Moving Forward:
AmeriChoice/OptumHealth Peer Bridger Initiative
 Contract to work with 200+ identified NYC/LI
Medicaid Managed Care beneficiaries who have had
multiple re-hospitalizations and have not engaged
with outpatient services (‘high needs high cost’)
 Goals are to reduce re-hospitalization rate by 40% and
to improve ‘community tenure’ by 15%
 Similar objectives to CDIP: increase hope, support and
self care, increase connection to healthcare, reduce
avoidable ER and inpatient use
Moving Forward:
AmeriChoice/OptumHealth Peer Bridger Initiative
 6 trained NYAPRS Peer Bridgers/Wellness Coaches
with TRAC phones and cars, poised for prompt
engagement and outreach efforts and active, ongoing
support, real time crisis assistance.
 Complementing individual relationships and efforts
with peer support meetings in or around high use
This is Our Time
 National and state healthcare systems are focused on
improving care via greater focus on wellness and
prevention, especially for ‘high needs high cost’ people
with complex medical and mental health conditions.
 Peer bridgers/wellness coaches provide a critical new
resource: appealing, active, empathetic, engaging,
mobile, community based, positive support skilled at
helping people to gain the hope to get better via
improved self care and improved connection to
appropriate healthcare….before the next crisis.
Peer Bridger Qualifications
 Peer Bridgers are individuals who have
demonstrated that they are successfully managing
their own recovery
 Peer Bridgers are trained facilitators in Mary Ellen
Copeland’s Wellness Recovery Action Program
 Peer Bridgers have completed the CUNY
credentialing program on Peer Wellness coaching
 Peer Bridgers are trained in Shery Mead’s model of
Intentional Peer Support

This is Our Time - New York Association of Psychiatric Rehabilitation