ENABLING USERS
What does it mean
28.05.2014
OUR AMBITION AND MISSION
Enabling Users
Our Ambition:
Our ambition is to be Europe’s preferred IT provider to enable users and their business.
Our Mission:
Computacenter’s mission is to maximise user productivity and the business value of
IT for Enterprise and Corporate organisations. In doing so, we deliver strong returns for our
shareholders and enrich our employees’ careers.
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OUR AMBITION AND MISSION
“This
essentially means that within major European organisations we want to be the go-to
company where CIOs can bring the best experience to their users.
This experience doesn’t just involve fantastic user support but also includes the best devices
and functionality, the fastest possible networks (whether
Wi-Fi or physically connected), and it will involve high performance datacenter systems held
on or off customers’ premises as well as obviously in the cloud.
To bring the best user experience you have to be the best company at delivering secure and
reliable corporate IT infrastructure as well.”
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Mike Norris
Chief Executive Officer
Computacenter plc.
ENABLING USERS
 Computacenter is the only IT provider with a clear focus on end-user computing (EUC).
That´s how we differentiate against most of the competition, who wants to do the full-outsource,
be the service-integrator, take over business processes or just utilize their (legacy) datacenter
services.
 We prefer to talk about “users” (not “end-users”) because users can be employees, partners and
also customers of our customers (e.g. “systems of engagement”).
 We are looking at IT (i.e. technology and services) from the point of view of the user, thus taking an
“end-user-in” perspective vs. “datacenter-out”. We optimize and leverage the complete IT stack to
improve user productivity and experience, including workplace, datacenter, network and security
infrastructures.
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ENABLE USERS AND THEIR BUSINESS
 We strive to be the champion of the user. We are well positioned to do this through our extensive
experience in EUC. Also, users are increasingly emancipating themselves (“consumerisation”).
 We promote that users have to be seen in their business context (e.g. Marketing, Sales, R&D, HR,
etc.) and differentiate our services according to working styles and usage profiles.
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MAXIMISE USER PRODUCTIVY AND
THE BUSINESS VALUE OF IT
 The enabling of users leads to both, improved user experience and productivity through reduced
downtime, less re-work, flexible working times and overall increased motivation.
 The business value of IT will be increased if IT directly improves business critical processes (e.g.
mobilized CRM, accelerated BI/BA, secured IP, inter-company UCC, tablet-based Sales, etc.)
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ENABLING USERS AND THEIR BUSINESS
Champion of the user
• Empowering Users
• Mobile first
• Disrupted to productive
User
 Our friend and trusted partner within the
customer organization was, is and will be
the CIO
 The CIO is the key driver for transforming
the IT to gain competitive advantage
Friend & trusted partner
• Systems of Engagement
• Systems of Record
• Digital Strategy
CIO
Enabler through IT
• Exploit intelligence
• Application agility
• Customer engagement
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Business
AMBITION AND MISSION
Our Ambition:
Our ambition is to be Europe’s preferred IT provider to enable users and their business.
Our Mission:
Computacenter’s mission is to maximise user productivity and the business value of
IT for Enterprise and Corporate organisations. In doing so, we deliver strong returns for our
shareholders and enrich our employees’ careers.
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AMBITION UND MISSION
Unsere Ambition:
Unser Bestreben ist, Europas bevorzugter Anbieter für eine IT zu sein, die Anwender und deren
Geschäft erfolgreich macht.
Unsere Mission:
Computacenter maximiert die Anwenderproduktivität sowie den Wert, den Informationstechnologie für
große Unternehmen und Behörden hat. Dadurch erwirtschaften wir hohe Erträge für unsere
Anteilseigner und erweitern die Entwicklungsmöglichkeiten unserer Mitarbeiterinnen und Mitarbeiter.
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AMBITION ET MISSION
Notre Ambition:
Notre ambition est d’être le prestataire IT préféré en Europe pour libérer l’efficacité des utilisateurs et
de leurs entreprises.
Notre Mission:
Notre mission est d’amplifier la productivité des utilisateurs et l’apport de valeur par l’IT aux grandes
et très grandes entreprises. Ainsi, nous offrons de solides retours sur investissements à nos
actionnaires et enrichissons la carrière de nos collaborateurs.
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ABOUT US
 We serve our clients via offices across the UK, Germany, France, Benelux and Switzerland
 We operate Infrastructure Operations Centers in Europe, Africa (Cape Town) and Asia (Bangalore)
 We provide user support in 18 languages in our 12 Group Service Desks in the UK, Germany,
Spain, South Africa, Malaysia, the USA and Hungary
 Customers with global requirements are served through an extensive international partner network,
which mirrors the scale requirements of our European-headquartered client base.
 2013, Computacenter had about 12,600 employees and achieved a revenue of approximately
3 billion GBP
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WHAT WE DO
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HOW WE DIFFERENTIATE
“SMALL ENOUGH TO CARE AND BIG ENOUGH TO COPE”
 End-user computing specialist – not going for the full-outsource or trying to be a global SI
 Breadth and depth of IT infrastructure services portfolio – also covering the datacenter and the network
 Dedication to core European markets – but global reach in service management and delivery
 Strong channel position and excellent vendor relationships – but vendor neutral and high level of
credibility from our customers and partners
 Excellent capabilities through well-proven processes, methodologies and economies of scale in our
core delivery units
 Pragmatic and commercial approach: highly flexible and responsive in dealing with client needs “on
eye-level”
 Entrepreneurial culture through highly engaged employees continuously driving customer satisfaction
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OUR BRAND
The Computacenter brand is a function of the
total customer experience – the personality of the company.
It is a strategic asset and as such is owned by all of us.
Our strapline describes exactly what we do: Enabling Users
Mike Norris
Chief Executive Officer
Computacenter plc.
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Enabling Users - Computacenter