Virginia Pullar
BSc. CHIM
Coordinator Decision Support for the Niagara Health System and
Chair of the Utilization Managers’ Network of Ontario (UMNO)
HIM Panel Presentation for 2014 CHIMA Conference
2014 CHIMA Conference
Aspire & Lead
Current Role
Coordinator Decision Support
• Patient Flow and Utilization
• Quality & Patient Safety
• Population Data
• Patient Satisfaction
• Patient Relation
• Workplace Relation & Organizational
Development
• Employee and Physician Engagement
• HSMR and Sepsis
• Environmental Services & Infection Control
• Research and Academics, including I-EQUIP
Liaison (McMaster, Brock & NHS student projects)
“OTHER DUTIES AS ASIGNED!”
Chair, Utilization Managers’ Network of Ontario
• Member of executive for past 7 years
• www.umnoonline.com
2014 CHIMA Conference
Aspire & Lead
Career Path
Education
• Bachelor of Science from Brock University in Biology and Psychology
• Honours Diploma in Health Information Management, George Brown College
• National Professional Certification with the Canadian College of Health Information
• Quality Management in Healthcare Organizations course, McMaster University
• Also continuing education with Niagara College (SQL), CIHI, OHA and SAS
Most recently finished a Business Healthcare Leadership certificate program offered jointly
by the Goodman School of Business, McMaster University and the DeGroote School of
Medicine.
Employment
• Niagara Health System
• St. Joseph’s Healthcare in Hamilton
• Hamilton Health Sciences
• Sunnybrook and Women’s College
• ICES
UMNO member for 12 years
(started attending in College)
Great networking opportunities and
learned through other hospitals’
experiences & real examples…and made a
lot of friends along the way!
2014 CHIMA Conference
Aspire & Lead
Growth & Opportunities
Patient Relations & Patient Experience
Quality, Patient Safety and Risk Management
Workplace Relations, Human Resources and Organizational Development
Common potential in these areas:
• Large datasets across many years
• Populated by decentralized staff across the organization (incident reporting)
• Data quality and data management challenges
• Survey data (patient satisfaction, employee and physician engagement)