United
Hospice
“Committed to Caring”
Mission
Mission Statement…

A person faced with a life-limiting illness
deserves to live the rest of their life fully,
comfortably and with dignity. United
Hospice achieves this by providing
dedicated quality holistic care, treating
the physical, social and spiritual being as
the patient approaches his or her final
day.
Overview
Overview…

Address their issues

Introduce feasible solutions to their
problems

Recommend how to implement the
solutions
Pros
Organizational Strengths…
24 hour on-call services
 Emotional and spiritual counseling
 Inpatient services
 Patient/family support and education
 Services provided regardless of ability to
pay

Problem
Central Problems…
1.
Poor organizational structure
2.
Out of date technology
 Lack of communication tools
Solution to problem one
New Organizational Structure

Administration is an oversight

Three teams consisting of one nurse and two CNAs

Each team will serve different patients depending
on their location

Volunteers are not designated to specific teams
because they are not a consistent resource. They
will be applied wherever deemed necessary
Organizational Chart
Administration
Nurse
CNA
CNA
Duplin, Lenoir,
Greene Counties
7 Patients
Nurse
CNA
CNA
Pitt County
14
Nurse
CNA
CNA
Pitt County
14
Solution to Problem Two
Celltrak
Program that enables health professionals
to enter patient specific care data into
cell-traker interface
 Pushes patient’s specific care plans and
important information to staff upon arrival
at the patient’s home (GPS monitoring
allows this)
 Easy to use

Solution to Problem Two
What you need…

Smartphone with data plan

Celltrak software, $30 per month per line

A computer for main server location

THAT’S IT!
Service Plan
Service Plan
Feasibility
How this can work…

You will deduct $60 a month out of each
employee paycheck in replacement of
personal cell phone bill.

Will cover Verizon phone bill
Unlimited texting and data to receive
emails and updates on patients
 Total cost to United Hospice: $260 a
month

Feasibility
How this can work… (cont)
Cell Phone Bill:
Celltrak:
Total cost:
Less deducted
$560
$300
$860
($600)
Cost to UH
$260
*monthly charges
Conclusion
Wrap Up…
Goal is to fix the communication issues
 Solutions:





New organizational structure
Celltrak
Smartphones
If implemented, the communication issue
will be resolved!
Questions???
Download

United Hospice Committed to Caring