Chapter 13
Developing
Employee
Relations
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13-1
Chapter 13 Objectives

Outline how good employee relations and
communications can contribute to business
goals.

Describe the three types of programs used
to facilitate employee communications.

Explain the various appeals procedures
through which employees can challenge
managements actions.
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Chapter 13 Objectives

Know how employee assistance programs
can help employees deal with personal
problems that may interfere with job
performance.

Summarize the technological innovations
that allow managers to disseminate
information quickly and explain how
information dissemination influences an
organization’s employee relations.
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The Employee Relations Specialist

Good Employee Relations—providing fair

Employee relations representatives
and consistent treatment to all employees
 Member of the HR department
 Ensures that company policies are
followed
 Advises supervisors and employees on
specific employee relations problems
 May help develop employee relations
policies
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Developing Employee Communication
Communication—key to employee

relations
 Need multiple channels
 Communication Flows:
Downward
 Upward
o Laterally


Information Conveyed:
 Facts
 Feelings
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Two-way Communication
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Communicating Useful Feedback


Focus on specific behaviors
Keep the feedback impersonal


Give feedback appropriately



Make is descriptive, not judgmental
Best time is after the behavior is
observed
Best place is in private
Focus negative feedback on
behaviors the employee can control
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Information Dissemination Programs

Knowledge workers


Information is critical
The employee handbook
 Contains policies and procedures and
employee rights and responsibilities
 Sets the tone for employee relations
 Should be updated annually
 Some contain a disclaimer

Is a set of guidelines, not a contract
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Information Dissemination Programs

Other Written Communication





Memos
Financial Reports
Newsletters
Bulletin boards
Audiovisual Communication
 Teleconferencing
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Facilitating Effective Communication

Electronic Communication
Voice mail
 Electronic Mail (e-mail)



Contributes to information overload
Don’t use for sensitive/private messages
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Facilitating Effective Communication






Multimedia technology
Meetings
Retreats
“Grapevine”
Cliques
MBWA
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Employee Feedback Programs
Source of upward
communication
 Employee attitude
surveys

 Tell employees what will
happen to the data
 Use the data ethically
 Protect employee
confidentiality
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Employee Feedback Programs

Appeals Procedure






Open Door Program
Speak-up Program
Company hotlines
Ombudsman
Grievance Panel/Union Grievance procedures
Employee Assistance Programs (EAPs)
 Help for troubled employees
 Good faith attempt to support and retain employee
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An Employee Assistance Program
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Employee Recognition Programs

Suggestion Systems



Solicits, evaluates, and implements
employee suggestions
Then rewards employees for suggestions
Recognition Awards
 Celebrates outstanding
contributions
 By individuals or teams
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Summary and Conclusions
Good employee relations:
 Fair and consistent treatment of employees

Develop employee communications
 Communication occurs three ways

Facilitating effective communications
 Disseminate information when needed
 Solicit employee feedback

Employee recognition programs
 Must be sincere to have a positive effect
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reproduced, stored in a retrieval system, or transmitted, in any
form or by any means, electronic, mechanical, photocopying,
recording, or otherwise, without the prior written permission of
the publisher. Printed in the United States of America.
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13-17
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Employee Relations Chapter 13