Why Are
These Nozzles
Found in More
Locations Than
Any Other…
1
…Because They Provide
an Unsurpassed Level of:
•
•
•
•
•
Refinement
Durability
Quality
Reliability
Value
2
98%
In-Service Rating*
• Unsurpassed level of
refinement and reliability
• Long-term value
* Based on 2004 OPW nozzle reliability
analysis of warranty returns
3
REFINEMENT
Consumers And End User
Prefer OPW Over Any Other*
Comfort
Fit to Hand
OPW
Competitor 1 Nozzle
Competitor 2 Nozzle
Inviting Appearance
*Survey conducted by Group Four, Inc.Avon, CT
4
DURABILITY
We’ll go to any extreme
to ensure the highest
degree of quality
• Industry’s largest and most
sophisticated test laboratory
5
EXTREME TESTING
• Equipped to simulate any
field condition
• Tests exceed all other
industry test standards
• In-house fatigue &
endurance testing
• Rigorous quality examination
- Includes all UL test
requirements
6
LIFE CYCLE PERFORMANCE TESTS PROVE –
Tests Prove – No Other Nozzle
Compares To OPW For Durability*
Nozzle Life Cycle Testing
OPW
Competitor Nozzles
* Based on Life Cycle Performance Tests – OPW vs. Leading Competitors.
7
QUALITY
A Relentless
Commitment to Quality
8
Six Sigma Quality Program
• To eliminate defects through consistent, predictable
processes
Lean Manufacturing
• To streamline operations to promote higher quality and
faster deliveries
Continuous Quality Improvement
• To ensure quality improvements throughout entire aspect
of nozzle life cycle
ISO 9001
• To ensure quality systems process
On-Site Testing
• To ensure highest degree of quality control
9
OUR QUALITY COMMITMENT RESULTS IN:
• Unparalleled durability
- Longevity of operation
• Unmatched reliability
- Reduced maintenance costs
• Lower life cycle costs
• Reduced liability costs
• Brand continuity
• Consistent, positive consumer experience
• Greatest customer value in the industry
10
CONTINUOUS QUALITY IMPROVEMENT
Pride and Training
Ensure Quality
• Cell based manufacturing
- All production procedures
performed within unit
- Highly trained, specialized
team exclusively dedicated
to building a specific nozzle
- Pride and personal
attention to details
contribute to ownership of
product quality
11
CONTINUOUS QUALITY IMPROVEMENT
Testing is an Integral Part
of Our Cell-Based
Manufacturing Process
• Vendor
verification/certification
• In-process testing
- All major assemblies
- Automated testing
• Final performance testing
- 100% of all nozzles
- Integrated into each cell
12
CONSISTENTLY DELIVERING CUSTOMER VALUE THROUGH QUALITY
Nine out of ten customers
gave OPW their highest
marks on quality
93%
88%
Better than eight out of
ten customers rate OPW
high on nozzle reliability
Eight out of ten customers
rate OPW better than any
other brand
83%
* Survey conducted by Directions
Research, Inc. of Cincinnati, Ohio
13
FIELD-PROVEN RELIABILITY
No Other Nozzles Compare
to OPW For Reliability*
98.8%
* Based on 2004 OPW Nozzle Reliability Analysis of Warranty Returns
14
OPW Delivers The Greatest
Overall Value In The Industry*
89%
* Survey conducted by Directions Research, Inc. of Cincinnati, Ohio
15
OPW Nozzles and the Benefits
of Buying Quality
• Lowest overall cost of ownership
• Lower life cycle costs
- Durability – longevity of operation
- Reliability – reduced maintenance
• Reduced liability risks
• Best overall brand experience
• Eliminates “Hassle Factor” – when their guarantee
doesn’t live up to the cost of the hassles
16
THE BOTTOM LINE
Low Cost Alternative Nozzles
Can Have a Negative Impact
On Your Bottom Line:
• Lose a nozzle and reduce
your profit
• Single hose dispensers
magnify the problem by three
• What’s the cost of customer
dissatisfaction?
• Time to handle the warranty
claim and service call
• Inexpensive on the front-end,
costly over the long haul
17
QUALITY NOZZLES
Greatest Overall Value in the Industry
18
QUALITY NOZZLES
…No Other Nozzles
Compares To OPW For:
•
•
•
•
•
Refinement
Durability
Quality
Reliability
Value
19
Found in More Locations
Than Any Other…
20