Quality Objectives
Objective
Customer Satisfaction
Performance of production processes
Performance of financial and
procurement processes
Continuous improvement
Training and HR department
Indicator
Measurement frequency
Responsible
Ratings in international distributors
surveys
Semiannual
Logistic office boss
Monthly
Director
Customer complaints
Monthly
Director
Ratings in national distributors surveys
Semiannual
Administrative coordinator
Incorrect packaging of the product
(master box) right label, gross weight of
the master carton)
Monthly
Production department boss
Percentage of bag sealing with leaky
Monthly
Production department boss
Shrinkage percentaje
Monthly
Production department boss
Percentaje of the production orders not
finished on the stipulated time
Monthly
Production department boss
Percentage of the rejected samples by
the laboratory
Monthly
Production department boss
Percentage of urgent purchase
requisitions
Monthly
Accountancy
Percentage of late payments to suppliers
Monthly
Accountancy
Number of continuous improvement
proyects
Delays
Annual
Director
Monthly
HR department
Average training hours per employee
Annual with monthly cumulative
HR department
Downtime for corrective maintenance
Monthly
Maintenance manager
Percentage of compliance with the
maintenance program
Monthly
Maintenance manager
Maintenance department
Director