Agenda
08:00
08:30
08:35
08:45
09:00
09:30
10:30
- Guests arrive / breakfast
– Paul Masterton: Objectives for the day
– Neil Wells: Response to your views/Recap
– Andrew Scate: eGovernment and Lean
- Neil Wells: Key roles and models
– Discussion
– Paul Masterton: Closing remarks
Objectives for the day
Paul Masterton
Executive Chairman, Digital Jersey
Response to your views / Recap
Neil Wells
Programme Director of eGovernment
Your Views
Clarity on the
vision, strategy
and objectives
Departmental
silos and lack of
central mandate
Better process of
engagement/
procurement
Clear definition
of roles &
responsibilities
Stronger
project
definition,
governance
and control
High Level Points
Strategic
Direction & Vision
Relationship
Management
 Early engagement on
strategy/vision
 Government wide
approach
 Linkage of
programmes/projects
 Collaborative working
 Clear definition of
programme approach and
roles & responsibilities
Engagement & Procurement
 Clearly defined procurement process
 Finding ways to allow smaller companies to compete
 Making the process simpler
What does success look like?
Phase 1
2014
Single
2016
13
Customer
Future Phases
new online services
Portal
Tell us once
for
a range of services
Cross departmental Data Sharing
Organisational
Enabling and foundational
technology
Service redesign/Data/Technical
Standards
Continuous
Improvement
Cycle of Change
Business
change
Technical
change
Customer
change
Business change
 The need for change
 Process change (LEAN)
 Service delivery
Technical change
 Technology enablement
 Data management
 Supply chain management
Customer change
 Targets and channel shift
 Continuous improvement
eGovernment and Lean
Andrew Scate
Sponsor of Lean Work Stream
Chief Executive, Planning and Environment
Lean – Why are we doing it?
Lean is a mix of tools, methods and way of thinking which enable organisations
to improve efficiency and quality. The Lean Academy is a training and coaching
programme that promotes and develops lean capability across the whole
organisation.
The programme’s aim is to:
• enable improved service performance for our customers;
• engage and empower staff at all levels to improve the processes and
services they work within;
• to promote the ongoing development of efficient and effective services
that provide good value to the taxpayer;
• embed a culture of continuous improvement enabling the organisation
and its people to be flexible to change.
Lean – Deliverables and Benefits







Lean awareness training delivered to all staff by end of 2014
850+ staff trained to lean Yellow Belt standard*
105 staff trained to lean/six sigma Green Belt standard *
Service improvement projects underway in all areas of the public
sector to eradicate waste and increase value of service to the customer.
Coaching provided for 10 priority improvement projects identified by
departments.
Lean Academy providing on going support to lean practitioners to
ensure establishment of continuous improvement throughout the public
sector.
Lean Thinking and practices developed and embedded across the
whole organisation
*(includes HSS and SocSec figures)
Lean success…
Health and Social Services
More efficient stores management and distribution;
Reduction in preoperative testing
Turnaround of staff canteen from subsidises service to profit making
Nurse Lead discharge introduced in ED leading to shorter waiting time
and better service for the patient
 And more ……..




Social Security
 Completed lean training currently running Lean improvement projects
likely to see outcomes in the coming quarter
Highlands College
 Improved efficiency of the process for the payment
 of part time lecturers
 A further 4 improvement projects underway
How does this fit with eGovernment?
 Completely linked together
 LEAN looks at processes and customer outcomes, similar to
eGovernment
 Technology can offer solutions to process and experience
 Need to LEAN before eGovernment principles are applied
 eGovernment solutions offer new ways of service delivery
Key roles & models
Key Programme Roles
Neil Wells
Programme Director of e-Government
Work Stream
Key Points of Approach
 Core roles
 Supplier opportunities
 Approach to procurement
 Procurement timetable
 Programme Delivery
Core Roles working across SoJ
 Senior Supplier
 Enterprise Architecture
 Data Management
Senior Supplier
Departmental eGovernment Requirements
Demand
eGov
Programme
Management
Senior
Supplier
Digital
Jersey
IS
Department
Enterprise
Architecture
Supply
Supplier Community
The Senior Supplier leads
the design, development,
and implementation of
technical
products/components of the
eGovernment vision.
Senior Supplier Relationships
 Manages and controls the technical delivery of Suppliers
 Member of the Enterprise Architecture function to ensure that
the technical deliverables conform to defined architectural
models and standards
 Liaises with Senior Business Owners and business
representatives on technical design and delivery
 Works alongside ISD to coordinate the delivery of solutions,
resolve issues and manage risks, esp. in the context of business
as usual
 Member of the Data Management group
 Works closely with eGovernment Programme Management
 Manages process for skills transfer and building an ongoing
support function
Enterprise Architecture
Departmental eGovernment Requirements
The Enterprise
Architecture function
Demand
eGov
Programme
Management
Senior
Supplier
Digital
Jersey
IS
Department
Enterprise
Architecture
Supply
Supplier Community
will design SoJ wide level
business, application data
and technical architectures
and standards, and assess
the design of future IS/IT
components of initiatives for
consistency or
appropriateness
Enterprise Architecture Relationships
 Works with the Senior Business Owners to define the business
architecture, target operating models and data structures
necessary for the delivery of eGovernment Principles
 Works with the Senior Supplier and ISD to define the technical
architecture and data models required for the delivery of
enterprise level services and the management of enterprise
level data
 Works closely with eGovernment Programme Management
team
 Quality assures Data Management to ensure data management
practices necessary to support the data structures /models are
being put in place on a timely basis
Data Management
 Reports to the IS Data Management lead on a day to day basis
 Follows the data architecture, standards and controls as set out
by the Enterprise Architecture function
 Assesses requirements generated through the Service Delivery
Work stream and implements data structures/models which
address requirements and adheres to standards
 Works with the Senior Supplier to ensure data models align with
technical solutions
 Works with Business Systems owners on the design and
implementation of data quality solutions and data cleansing
activities
 Works with Law Officers and Data Protection to ensure
compliance
 Skills transfer to Departments and ISD
Opportunities for Suppliers
 Senior Supplier
 Enterprise Architecture
 Data Management
 Project management and business analysis
 Digital Portal, Content Management System & digital ID
 CRM & Forms
 Middleware/Enterprise Bus
Procurement Approach
 Finalise procurement strategy


Corporate Management Board approval – June 2014
ITT/RFP for Senior Supplier, Enterprise Architecture support
and Data Management.
 Formal procurement process
 Kick off – June 2014
 Batch 1 (Senior Supplier/Enterprise Architecture/Data
Management) complete – October 2014
 Batch 2 (Component technology) complete – February 2015
 Project Management & Business Analysis resource being
sought for online business initiatives
High Level Structure
eGovernment Steering
Committee
eGovernment Programme Board
Senior Business
Owner
Project
Management
& Business
Analysis
Project X
PM & BA
Enterprise
Architecture
Programme
Management
Service Delivery
Workstream
Data Management
Workstream
Business Resource
Data Analysts
ISD
Senior Supplier
Technical Delivery
Workstream
Technical Resource
Discussion
Group discussion
Discussion Questions
1. What made sense?
2. What did not make sense/What did you not
agree with?
3. What would you like to know more about/What
questions do you have?
Thank You!
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eGovernment delivery workshop presentation Final