Agenda 08:00 08:30 08:35 08:45 09:00 09:30 10:30 - Guests arrive / breakfast – Paul Masterton: Objectives for the day – Neil Wells: Response to your views/Recap – Andrew Scate: eGovernment and Lean - Neil Wells: Key roles and models – Discussion – Paul Masterton: Closing remarks Objectives for the day Paul Masterton Executive Chairman, Digital Jersey Response to your views / Recap Neil Wells Programme Director of eGovernment Your Views Clarity on the vision, strategy and objectives Departmental silos and lack of central mandate Better process of engagement/ procurement Clear definition of roles & responsibilities Stronger project definition, governance and control High Level Points Strategic Direction & Vision Relationship Management Early engagement on strategy/vision Government wide approach Linkage of programmes/projects Collaborative working Clear definition of programme approach and roles & responsibilities Engagement & Procurement Clearly defined procurement process Finding ways to allow smaller companies to compete Making the process simpler What does success look like? Phase 1 2014 Single 2016 13 Customer Future Phases new online services Portal Tell us once for a range of services Cross departmental Data Sharing Organisational Enabling and foundational technology Service redesign/Data/Technical Standards Continuous Improvement Cycle of Change Business change Technical change Customer change Business change The need for change Process change (LEAN) Service delivery Technical change Technology enablement Data management Supply chain management Customer change Targets and channel shift Continuous improvement eGovernment and Lean Andrew Scate Sponsor of Lean Work Stream Chief Executive, Planning and Environment Lean – Why are we doing it? Lean is a mix of tools, methods and way of thinking which enable organisations to improve efficiency and quality. The Lean Academy is a training and coaching programme that promotes and develops lean capability across the whole organisation. The programme’s aim is to: • enable improved service performance for our customers; • engage and empower staff at all levels to improve the processes and services they work within; • to promote the ongoing development of efficient and effective services that provide good value to the taxpayer; • embed a culture of continuous improvement enabling the organisation and its people to be flexible to change. Lean – Deliverables and Benefits Lean awareness training delivered to all staff by end of 2014 850+ staff trained to lean Yellow Belt standard* 105 staff trained to lean/six sigma Green Belt standard * Service improvement projects underway in all areas of the public sector to eradicate waste and increase value of service to the customer. Coaching provided for 10 priority improvement projects identified by departments. Lean Academy providing on going support to lean practitioners to ensure establishment of continuous improvement throughout the public sector. Lean Thinking and practices developed and embedded across the whole organisation *(includes HSS and SocSec figures) Lean success… Health and Social Services More efficient stores management and distribution; Reduction in preoperative testing Turnaround of staff canteen from subsidises service to profit making Nurse Lead discharge introduced in ED leading to shorter waiting time and better service for the patient And more …….. Social Security Completed lean training currently running Lean improvement projects likely to see outcomes in the coming quarter Highlands College Improved efficiency of the process for the payment of part time lecturers A further 4 improvement projects underway How does this fit with eGovernment? Completely linked together LEAN looks at processes and customer outcomes, similar to eGovernment Technology can offer solutions to process and experience Need to LEAN before eGovernment principles are applied eGovernment solutions offer new ways of service delivery Key roles & models Key Programme Roles Neil Wells Programme Director of e-Government Work Stream Key Points of Approach Core roles Supplier opportunities Approach to procurement Procurement timetable Programme Delivery Core Roles working across SoJ Senior Supplier Enterprise Architecture Data Management Senior Supplier Departmental eGovernment Requirements Demand eGov Programme Management Senior Supplier Digital Jersey IS Department Enterprise Architecture Supply Supplier Community The Senior Supplier leads the design, development, and implementation of technical products/components of the eGovernment vision. Senior Supplier Relationships Manages and controls the technical delivery of Suppliers Member of the Enterprise Architecture function to ensure that the technical deliverables conform to defined architectural models and standards Liaises with Senior Business Owners and business representatives on technical design and delivery Works alongside ISD to coordinate the delivery of solutions, resolve issues and manage risks, esp. in the context of business as usual Member of the Data Management group Works closely with eGovernment Programme Management Manages process for skills transfer and building an ongoing support function Enterprise Architecture Departmental eGovernment Requirements The Enterprise Architecture function Demand eGov Programme Management Senior Supplier Digital Jersey IS Department Enterprise Architecture Supply Supplier Community will design SoJ wide level business, application data and technical architectures and standards, and assess the design of future IS/IT components of initiatives for consistency or appropriateness Enterprise Architecture Relationships Works with the Senior Business Owners to define the business architecture, target operating models and data structures necessary for the delivery of eGovernment Principles Works with the Senior Supplier and ISD to define the technical architecture and data models required for the delivery of enterprise level services and the management of enterprise level data Works closely with eGovernment Programme Management team Quality assures Data Management to ensure data management practices necessary to support the data structures /models are being put in place on a timely basis Data Management Reports to the IS Data Management lead on a day to day basis Follows the data architecture, standards and controls as set out by the Enterprise Architecture function Assesses requirements generated through the Service Delivery Work stream and implements data structures/models which address requirements and adheres to standards Works with the Senior Supplier to ensure data models align with technical solutions Works with Business Systems owners on the design and implementation of data quality solutions and data cleansing activities Works with Law Officers and Data Protection to ensure compliance Skills transfer to Departments and ISD Opportunities for Suppliers Senior Supplier Enterprise Architecture Data Management Project management and business analysis Digital Portal, Content Management System & digital ID CRM & Forms Middleware/Enterprise Bus Procurement Approach Finalise procurement strategy Corporate Management Board approval – June 2014 ITT/RFP for Senior Supplier, Enterprise Architecture support and Data Management. Formal procurement process Kick off – June 2014 Batch 1 (Senior Supplier/Enterprise Architecture/Data Management) complete – October 2014 Batch 2 (Component technology) complete – February 2015 Project Management & Business Analysis resource being sought for online business initiatives High Level Structure eGovernment Steering Committee eGovernment Programme Board Senior Business Owner Project Management & Business Analysis Project X PM & BA Enterprise Architecture Programme Management Service Delivery Workstream Data Management Workstream Business Resource Data Analysts ISD Senior Supplier Technical Delivery Workstream Technical Resource Discussion Group discussion Discussion Questions 1. What made sense? 2. What did not make sense/What did you not agree with? 3. What would you like to know more about/What questions do you have? Thank You!