Labor and Industries
Mobility Implementation
Technology Shifts
Windows Desktop
Mainframe
1975
1980
1985
1990
Internet
1995
2000
2005
Mobile Technology Shift
March 12, 2010
March 7, 2012
Declining PC Sales
In the wake of Apple’s
iPad, Hewlett Packard
announced a record
quarterly loss of $8.9
Billion (2nd Quarter 2012)
AP, August 23rd 2012
PC Sales Continue Decline
Global PC Shipments Fall
by 13.9%
(1st Quarter 2013)
Wall Street Journal, April 10, 2013
L&I Mobile Initiative
L&I has more than 200
auditors and
inspectors that spend
several days at a time
on the road visiting
several field sites
sometimes in remote
locations.
These employees need better tools
18th Century Technology
Inspectors still use paper &
pencil to capture data.
Lack of Information
Compliance opportunities are
missed because inspectors
lack access to information
about activities and
contractors at sites.
Trip Routing
Planning trip routes and
site visits is inefficient.
Inspectors spend more
time than necessary on
the road.
User Context
Knowledge
Workers
Public
BYOD
Field Staff
Public Mobile Support
Adaptive layout and
design applied to L&I
Web-based content
and applications
LNI.WA.GOV
Scoping
Knowledge
Workers
Field Staff
BYOD
Mobility Model
COTS APPS
DATA CHANNELS
BUSINESS DATA
MANAGEMENT
DEVICE
Proof Points
User Experience
Security
CERTIFY
Integration
Management
Development
Test Plan
Mobility Model
COTS APPS
Proof Points
User Experience
DATA CHANNELS Security
BUSINESS DATA
Integration
MANAGEMENT
Management
DEVICE
Development
L&I’s Proposed Solution
COTS APPS
App Control
DATA CHANNELS
BUSINESS DATA
MADP RFP
MANAGEMENT
McAfee EMM
DEVICE
iPhone/iPad
L&I’s Implementation
iPhone/iPad
• All Blackberry Phones replaced with iPhones.
• Centralized purchasing and deployment.
• Application Provisioning – Work In Progress
•Single Apple ID for devices
•Separate Apple ID’s for provisioning staff
• Disabled Apple Store, Facetime and iMessage
L&I’s Implementation
Environment
• Proxy gateway server at CTS
• Juniper VPN
• Verizon Virtual Private Network - Conceptual
• Web Server for hosting:
• Mobile Device Management (MDM)
• Mobile Application Development Server
• Mobile App Distribution Point
L&I’s Implementation
MDM – McAfee EMM
• MDM Benefits
• Extend EAS Security Policies
• Centralize management
• Apple Volume Purchasing Integration
• In-House App Store
• Reporting
• Extended Device Control
• Multiple User Logon
L&I’s Implementation
MDM – McAfee EMM
• McAfee EMM Benefits
• Integrates with ePolicy Orchestrator
• Low Cost
• Rapid Deployment
• Small Footprint
• McAfee EMM Challenge
• Disabling Apple App Store prevents VPP app deployment
L&I’s Implementation
Mobile App Dev Platform - Verivo
• Benefits
• Rapid development (declarative)
• Cross-platform
• Small footprint
• Observations
• Vendor behaves like a development contractor
• Cross-platform limitations
L&I’s Implementation
App Control DATA CHANNELS
• Disabled Apple App Store
• SharePoint as one of two data input channel
• SharePoint client controls data on iOS
• MDM provides device security boundary
L&I’s Implementation
App Control DATA CHANNELS
L&I’s Implementation
App Control COTS APPS
Different user profiles
• Apple Volume
Purchasing Program
• Apps targeted to user
profiles
L&I’s Implementation
App Control Common Apps
• Infragistics SharePlus – SharePoint Client
• Microsoft Lync – Unified communication
• Google
• Google QuickOffice - Conceptual
• Microsoft Office Web Apps - Conceptual
• Junos Pulse – Juniper VPN
L&I’s Implementation
App Control Profile Apps
Dozens of applications from various sources requested
including:
• FEMA
• OSHA
• Health & Medical
• And more…
L&I’s Implementation
Lessons Learned
• McAfee EMM
• App management not robust
• Good value for McAfee customers
• Verivo
• Product still meeting expectations
• Relationship with AT&T complicates implementation
• SharePlus
• holds promise for data control via SharePoint
L&I’s Implementation
Lessons Learned
• Verizon’s Virtual Private Network
• Holds promise for connectivity
• Single Apple ID on all iOS devices
• Broadcast iMessage and Facetime to all devices
• Plan to mitigate with Microsoft Lync
• Broad pool of ready-made apps of value to the agency
from the Apple App Store
Questions