PEOPLE MANAGEMENT
DEVELOPMENT PROGRAM
IATA PMDA PROGRAM
WHERE ARE YOU NOW
Management must recognise that developing its Core
Business activities could only come through its greatest
asset its “PEOPLE” and that Management must be
Accountable and Results Oriented
OUR SYSTEMS NEEDED TO BE
INTEGRATED AND PERFORMANCE
OUTCOMES ACHIEVED THROUGH
COMPETENCIES AND SUSTAINABLE
MANAGEMENT PRACTICES AND AT
THE SAME TIME THE AIRLINE
ENSURING THAT ONGOING
COMPLIANCE STANDARDS ARE
BEING MAINTAINED
WHAT IS PMDA?
PMDA is a People Management
and Development Program for
Airlines
PMDA OVERVIEW
THE PMDA TARGET AUDIENCE
Human Resource Managers
Executive and Senior Line Managers
Training Managers
High Potential Employees
Line Supervisors
Leadership Program Managers, etc.
ESTABLISH AN AIRLINE
TASK FORCE USING THE
GUIDING PRINCIPLES OF
IATA PMDA
Each task force participant’s role
within the airline is to be clearly
defined and from the program &
each participant becomes aware of
what each performance
expectations are to be
Responsibilities of the
PMDA Task Force
FOR MANAGEMENT
An Airline requires an Operationally Smooth –Effective
and Efficient Business Environment and a Coordinated
Performance Management Program that could be
Implemented within all Operational Departments
The PMDA Manager within each
department is required to:
Become a Driving Force within each Team
“Become a Change Agent”
Provide performance feedback
Communications with the CEO
The Role of Each Manager is to
become a Change Agent
Creating a Smooth Business Environment and Coordinate the Implementation
Resource Linker
Identifies (and secures) resources
Catalyst
Creates an environment where the need for change is understood
Process Helper
Ensures smooth progression through the change process
Solution Giver/Gatherer
----
Resolves issues that may hinder the success of the change
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PMDA Methodology
*Step 1
Analyze the performance gaps against PMDA
Plan actions (focus on airline’s priorities)
*Step 2
Develop new processes
*Step 3
Measure progress and results
WE WILL RECOGNISE THROUGH
THE COMPLETION OF A
S.W.O.T. Analysis Our
WEAKNESSES
OPPORTUNITIES
THREATS
EXTERNAL
INTERNAL
STRENGTHS
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From the PMDA Program
we can
 Create a Business Purpose that
serves as the best work practice guide
 To Achieve :
 Strengthening of the existing HR processes
 Implement a new HR Service delivery model
 Ensure best practices are implemented
 Enhance the overall people performance
 Instill a positive development culture
 Provide an infrastructure framework as a catalyst for
business growth
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Recognized Benefits of the PMDA
Program
 By:
 Building on the existent
 Reducing silos’ approaches
 Developing synergies between departments and
other organizations
 Developing a solution adapted to the local culture
and constraints
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PMDA Program’s Ultimate Objective
Instill a sense of engagement with:
 Employees
 Managers
 Executives
Recognized that all employees are all responsible for our
success
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THROUGH PMDA WE ARE
COVERING ALL THE BASES
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THE END RESULT WILL BE
The Airline will be seen to be
MOVING FORWARD
DOING MORE
DOING BETTER
ULTIMATELY THE AIRLINE WILL IMPROVE
OVERALL PRODUCTIVITY
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Become a Driving Force within each Team “Become a