“The Role of ICT and Its Prospect”
DITT/MoIC
Presentation Overview
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Vision
e-Gov Master Plan
e-Gov System
ICT Management Systems
Competency Matrix
Career Path
Private Sector Development Project
Community Centers
Broadband Master Plan
International Gateways
Government Intranet
DrukREN
Opportunities
© 2014 Department of IT & Telecom
18-Aug-14
Vision
“An ICT-Enabled, Knowledge-Based Society as a
Foundation for Gross National Happiness”
© 2014 Department of IT & Telecom
18-Aug-14
e-Gov Master Plan
● Bhutan’s first e-Gov MP to guide ICT development
in 11th FYP (July 2013 - June 2018)
● Identified and Prioritized ICT Projects with WoG
approach
● A structured MP(next slide)
© 2014 Department of IT & Telecom
18-Aug-14
e-Gov Master Plan (cont.)
1.Build ICT Capability through Education
2.Enhance Service Access Channels
3.Preserve and Promote Culture
4.Manage eWaste
5.Promote ICT Awareness and Adoption in the Community
1.Leverage ICT in Govt Services Delivery
2.Deliver Electronic Services
3.Develop e-Government Policy and Legal Framework
4.Centralise ICT Professionals
1.Develop ICT Industry
2.Develop National ICT Infrastructure
5.Enhance ICT Capability in Govt
3.Develop eCommerce Framework
6.Promote ICT Adoption in Govt
4.Promote ICT Adoption in the Private
Sector
© 2014 Department of IT & Telecom
18-Aug-14
e-Gov System
● Whole of Government initiative to create and
strengthen the Governance & Institutional set-up
required to meet the growing demands placed on
ICT sector.
● Comprises of:
o e-Gov Governance
o ICT Management System
© 2014 Department of IT & Telecom
18-Aug-14
e-Gov Governance Framework
Rationale:
● Ensure effective implementation of e-Gov
Masterplan.
● Clear visibility & accountability in planning &
implementing WoG ICT programmes
● Foster collaboration & derive synergies by working
as one entity.
● Committees review, recommend, endorse ICT
projects, resolve issues & monitor progress.
● e-Gov PMO: provides secretariat service.
© 2014 Department of IT & Telecom
18-Aug-14
e-Gov Governance Structure
Cabinet
Chairperson
Secretary, Cabinet Secretariat
Members
Secretaries of Ministries (10)
Heads of Autonomous
Agencies:
GNHC, NLCS, NEC
Chairperson and Vice-Chairperson
Secretary, MoIC and Director, DITT/MoIC
e-Government
Council
e-Government
Executive
Committee
Public Sector
ICT Advisory
Panel
Chairperson and Co-Chairperson
Director, DITT/MoIC
Members
Senior Executive Reps from Private
Sector, NGO, Academia (10)
Secretariat
e-Government PMO, DITT/MoIC
Members
1. Directors from DNB, RCSC, GNHC
2. Chief PPD, MoIC
3. Selected ICT Initiative Owners (up to 10)
4. Division Chief, DITT (Application &
Infrastructure)
Secretariat
e-Government Programme Management Office
(PMO), DITT/MoIC
Chairperson
Director, DITT/MoIC
e-Government
Review
Committee
Members
1. Division Chiefs, DITT
3. Rep from e-GIF & ICT Mgmt Div
4. Rep from GNHC, DNB.
5. Selected Chief ICT Officers from
agencies
Secretariat
e-Government PMO, DITT/MoIC
ICT Management System
● Objective:
To enable Ministries/Agencies/Dzongkhags to fully
leverage to deliver excellent services to the people of
Bhutan by improving capacity of ICT professionals
and professionalizing ICT Management practices
© 2014 Department of IT & Telecom
18-Aug-14
ICT Management System - Core Components
● Institutional Setup
● ICT Human Resource Management
o Job roles and position titles
o Career path
o Competency training
o HR processes
● ICT Management Practices
● Communications
© 2014 Department of IT & Telecom
18-Aug-14
Competency Matrix
● Total of 19 competencies defined in ICT
Management System
● Every ICT professionals should have five core
competencies
● Objectives of Competency Matrix
○ To provide specific trainings to all ICT professionals
based on their job role
○ To enhance the capability of ICT professionals in
fulfilling their roles and responsibilities
○ Enable ICT professionals specialize in their respective
fields
© 2014 Department of IT & Telecom
18-Aug-14
Competency Matrix
© 2014 Department of IT & Telecom
18-Aug-14
Career Path
© 2014 Department of IT & Telecom
6-Aug-14
Private Sector Development Project & Prospects
● Objectives
- Employment generation- 700 jobs
- Present Bhutan as ICT investment destination.
● Milestones
- Established Bhutan’s 1st SEZ under PPP Model
- Pre-certified for LEED PLATINUM
- Developed enabling environment (Acts, Policy etc.)
- Generated 200+ leads
- Current tenants- Scan Cafe, Shaun Communications,
BTL Contact Center, iSoft (BPO) to operationalise soon
© 2014 Department of IT & Telecom
18-Aug-14
Private Sector Development Project & Prospects (cont.)
● Fiscal incentives for IT-Park tenants
- 10 year tax holiday
- Exemption of CD/ST on equipments
- 100 % FDI participation
- Nu.3 million investment threshold for ITES
business
© 2014 Department of IT & Telecom
18-Aug-14
Private Sector Development Project & Prospects (cont.)
Bhutan Innovation and Incubation Center (BITC)
● Three Components of BITC (10,000 sft)
- Shared Technology Center
- Incubation Center
- Data Center Services
● Objectives of BITC
- Business idea incubation center for budding
entrepreneurs
- Plug and Play environment
- Provide data storage facilities (data center)
© 2014 Department of IT & Telecom
18-Aug-14
Private Sector Development Project & Prospects (cont.)
● Milestones under BITC
- Business idea competition
2012- 49 entries
2013-76 entries
2014-82 entries
- Incubation services to 15 incubatees
- Incubatees graduated (Thunder motors, CMS Bhutan,
Bhutan
Professional, iTechnologies, Dharig IT)
- Overseas expert program
- Data services to 5 local clients (NPPF, PCAL, RAA,
BDB,
DRC)
© 2014 Department of IT & Telecom
18-Aug-14
Private Sector Development Project & Prospects (cont.)
● Under PSD component with MoLHR
- trained 1372 graduates on ITES skills
- 1015 graduates employed
● Under PSD component with RUB (10 colleges) and RMA
- Successfully embedded 3 core curriculum (analytical and
technical skills, language enhancement and entrepreneurship development.)
- Improved tertiary education
(Virtual Learning Environment at
RUB colleges)
- Improved access to finance
(Financial Literacy Program by RMA,
IT infrastructure upgradation in BOB & Royal Security Exchange of Bhutan.)
© 2014 Department of IT & Telecom
18-Aug-14
Private Sector Development Project & Prospects (cont.)
● Micro work initiative
● Outsourcing as Development Strategy
© 2014 Department of IT & Telecom
18-Aug-14
Community Center Project
● Objectives
- Empower rural communities
- Reduce turnaround time
- Access to public services
- Foster community participation
● Social Enterprise Business Model (Bhutan Post as
Operator)
● One Stop Shop - public and financial services
● Potential for rural call center
● Virtual Zomdu Pilot
● Platform to integrate new services
● Current Status:
- 185 CCs established
- 15 CCs in pipeline, and 5 CCs as per RE Plan
© 2014 Department of IT & Telecom
18-Aug-14
National Telecom/Broadband Network
Rationale
The RGoB took upon itself to take up the project for the
following main reasons:
● To create a high speed and reliable contemporary core
communication backbone for the country.
● Due to the capital-intensive nature of investment.
● To prevent monopolies in the critical backbone infrastructure
even if private players would have been willing to invest.
● To reduce the connectivity cost for the end users/customers
© 2014 Department of IT & Telecom
18-Aug-14
National Telecom/Broadband Network (cont.)
Current status
● 18 districts connected with Optical Ground Wire
(OPGW)
● 2 districts connected with ADSS
● 187 Gewogs connected with ADSS
● 166 Community centers connected with ADSS
National Telecom/Broadband Network (cont.)
© 2014 Department of IT & Telecom
18-Aug-14
National Telecom/Broadband Network (cont.)
Milestones
● Telcos and ISPs are already using fibers to
provide services (mobile and Internet)
● Cost of Dark Fiber is Zero
● Agreement between BPC and DITT for O&M
and future replacement of fibers is in place
● New Tariff Order issued by BICMA
(reduction in domestic connectivity 22% –
95%)
International Redundant Gateways
Status
- Primary International gateway - Phuentsholing
- Secondary International gateway - Gelephug
- Connection today
- Tashi cell: Phuentsholing (Tata and Bharti
Airtel) and Gelephug (Bharti Airtel)
- Bhutan Telecom: Phuentsholing and
Gelephug (Reliance)
International Redundant Gateways (cont.)
Issues
- No complete redundancy
- Both gateways comes through the chicken neck
at Siliguri corridor
Solution
- via Cox’s Bazaar
- Through Agartala in India to north-east India
and then to Samdrup Jongkhar
Government Intranet (ICT Infrastructure)
:
● TWAN
● DLAN
● CCs
Druk Research & Education Network
● Connect research and education institutes in
the country with high speed network
● 10 RUB institutes, referral hospitals, CBS and
other research institutes identified
● Connect to APAN and TEIN
● Foster collaborative research and development
Opportunities
● Converged services (voice, video and data)MVNO/MSO
● employment at IT-Park
● self employment - micro work
● business idea incubation at IT-Park
● innovation for products and services
● and other limitless opportunities
Tashi Delek
© 2014 Department of IT & Telecom
18-Aug-14
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